BeFibre Arvostelua 

We have been with Be Fibre for 18 months now. Initially there were minor teething problems but these promptly resolved by the joint efforts of a member of the Be Fibre crew and me.
We have found all members of the be fibre crew we have encountered friendly, helpful, resourceful.
We are pleased to take up the loyal customer offer and look forward to a further 24 months with them.

Renewing was just as pleasant as taking the contract out. My two year initial deal for 900Mb was coming to an end so I called them expecting the usual price increase but after a short call I was passed to the retentions (Think that what it was called) team and a lovely person called Tamayra who sorted out a renewal at a very competitive price and saved me from shopping around. They also have no mid contract price hikes so I know exactly what I will be paying for the next two years. The service for the past two years has been perfect with no downtime and the speeds have been as advertised, I wish all renewals were this positive!

Christian was everything you could wish for when contacting a customer retention department. My query was handled professionally, politely and effectively. I ended my call having all my questions and objectives met. Thank you for the excellent service. Appreciated! Mark

The average service I get from customer support is utterly dire so I was very pleasantly surprised to have a member of the customer care team who not only solved my problem but was polite, friendly and actually knew what steps to take to resolve the issue quickly. Sarah if you read this, you’re a life saver! I’d give her 5 stars personally, but 90% of the interactions I have with the rest of the customer support team members are of very little help.

Good customer service. Excellent broadband speed and reliability. Basically, everything I want! Special mention to Christian, who recently helped out with our renewal.

Scott from Technical support was extremely helpful, switched some channels to improve my WiFi and suggested I power down my router once a month to ensure the memory is refreshed, I hope that helps too.
I’ll be honest I’ve have had 3 hell raising moments with complete loss of internet in the past 20 months but every time they’ve been resolved when I called them.
Having a UK based call centre, being able to speak to real people (not AI) speaking good English and really wanting to help is much appreciated rarity these days!

Had to call BeFibre as my home broadband coverage is a bit “spotty” spoke to Drexler who arranged for a mesh solution to extend the network at my home. Hopefully this will resolve the issues I’ve been having in the more remote parts of my “estate”.

When i phoned up put on a waiting list had option to tap keypad 1 which I did and nothing happened.Having left my phone number a very nice lady phoned me .She apologised and put me on new contract she couldn't have been nicer.restored my faith in Zzooom

I had issues with my VPN for over a week and was calling be fibre a lot about this issue. I did eventually get through to a technician called Matt who fixed my issue in no time. Thank you so much

Two years ago I was given two routers instead of one router and the mesh extender and was told it would still work. It doesn’t work and BeFibre have put the phone down on me 5 times in the last week. I have asked them for explanations and a refund and there is NOBODY competent who will sort this out. Now onto Ofcom, Trading standards etc. terrible product and the service to match. Avoid this company like radio active waste.

I do not recommend this internet provider.
My internet has been down for four days, and they still haven't fixed the problem. Every time I contact customer support, they promise that someone will get in touch within 48 hours, but nothing ever happens. They just keep making the same promises over and over again.
The customer service is terrible. The connection is so poor that it's often difficult to hear the operators. There is no real help, no updates, and no accountability.
Very disappointing service. I would not recommend this provider to anyone.

I’ve had intermittent speed drops for six months, dropping from around 900 Mbps to under 100 Mbps, sometimes as low as 20. This is the third time it’s happened. A router reboot sometimes helped temporarily, but it always came back.

When I called BeFibre, I only got through to a customer service rep, not tier one support. They confirmed they could see a speed issue and promised a callback within 48 hours. That was a week ago, and still no call.

Speeds have since recovered, so something was fixed in the background, but with zero communication. Glad it’s resolved technically, but the customer experience has been poor.

BeFibre seems to be populated by people who are friendly, polite and just wish to keep you satisfied. Nicola L renewed of my contract in quick sticks and at an advantageous rate.

Paid for mesh, wasn't supplied it when installed.

Installer wouldn't take old router as instructed he would.

Got sent a mesh eventually and also a whole other router. I've been trying to send back the original router and the one sent in error for about 2 months now and get no replies to emails.

They sent a returns envelope but it was too small to put the router in.

I was a customer for a year, and it was a good service. Didnt get near what they sold me (300mbps) I was getting about 100 over wifi next to the router. I can deal with that. I moved out, and given they didnt cover my new area, I tried to call several times, put on hold for 30+ minutes each time, 16 unanswered emails later, they have put me on a new contract and now trying to charge me for the service, I dont live at the address, they dont answer the phone and ignore all emails. Now talking about debt collection and I cannot contact in any way. Its a dreadful indian run company, with zero process or accountability. I am trying desperately to get away from them, but I keep getting bills and I cannot get one person to reply to the support emails I am sending. Dreadful.

Always had an excellent service - published speeds realised and no interuptions in service. Just renewed for another 2 years. Renewed by phone with Tamayra - very helpful and knowledgeable. Don't use the 0333 number though or you will get an unhelpful 'non service' from a call centre. You need 01845 444808 and you'll get excellent service.

It's been nearly a year since having BeFibre and have experienced no problems/issues when compared to BT.
Cheaper and more reliable (In my area) than BT.

I spoke to a lady called Tamayra at BeFibre today, and she sorted me out with a contract i was happy with. A absolute pleasent person to talk to. She explained everything to me in simple terms what i understood no misunderstandings. Thank You Tamayra.

I was renewing my contract. I was very lucky to be connected to Bethan who made the whole process flawless. Comparing to other companies I dealt with in the past, this one was the best experience so far. No stupid questions asked, no forcing into buying something I'm not interested to. Bethan was very polite and fast with processing my renewal. Thank you for your assistance Bethan.

Very hard to understand what the operator was saying. Put me on hold while they were checking on things and then the line disconnected. Phoned back, waited a long time then got through to another operator who was also hard to understand. They sorted out the speed problem and I am waiting to hear back if an engineer will visit for the other two problem.