BeFibre Arvostelua 

I have been with Befibre for two years and have nothing but praise for the fibre service plus the support from customer services when needed. Many thanks Don

Poor service and extremely poor customer service. Installation booked for over a month for the Installation date to roll around AND the engineer informs me that the installation cannot be completed as a cherry picker has not been ordered to install the line. Rang customer service to be fed lies that someone will call me back in an hour to discuss the issue. And that someone will be arranging the installation today yet the engineer has already told me its going to Monday. Installation date Friday!!!!! Oh and GUESS WHAT NO CALL BACK!

I spoke to a member of staff named jayne and she was really kind and helpful, she resolved my issue quickly and had my account back up and running with no issues. Thankyou

Was told engineer be here between 8am and 12noon currently 16.15 and still no engineer. Call centre in Philipenes can only tell us one despatched at 11am . Will not providr us with a manager to speak to. Even when call the new sales number which claims to br uk based we hpt through to same philipenes call vrntre as before .
Sofar we had no internet for 3 days maybe longer as was off when we returned from holiday

Internet consistently drops out with terrible customer service.

When signing up to my contract, I received outstanding customer service from BeFibre. Since then, customer service has been awful. I'm constantly ringing up BeFibre and emailing them about my internet connection dropping multiple times a week yet they will not send out an engineer to resolve the issue.

I have just finished a call where the customer service was rude, raising their voice at me, while I was calmly asking for an enginner to be sent out to my address to resolve an issue that has been ongoing for months.

I can't believe I'm saying this but I miss Sky broadband.

Spoke to Bethan who was extremely helpful. She went above and beyond to help us and all our problems are now sorted. Highly recommended.

Excellent service rectified a fault with my fibre and upgraded. Very pleased so far.

Please avoid at all costs.
Expect bills of random amounts and customer service people to not have a clue.
Under charged one month, overcharged the next, questioned this and whilst writing a complaint they disconnected my service, and was forced the pay the disputed amount to get my connection back.
They use mostly overseas call centres and the staff have poor training and English.
Please avoid them,

In todays world good internet/wifi is pretty essential, on the 2nd of sept Befibre installed i 1gb new system.
the installation engineer recorded that he achieved 802 mbs incoming. when i connected the wired connectios to the router one set of lights would not work approx two hours later that port started to work but wifi speeds were low.
i phoned customer support who were very helpfull and incresed the signal to the router to 1 gb. but during the noght wifi stopped working and the router lights stayed on, so i reset the router and it all worked but with still fairly low wifi speeds,again wifi switched off the lights stayed on and another call to customer support again very helpfull once again reset router wifi came back on. a day later wifi switched of another call to cust support lights stayed on referred by email to tech support.then several more events with wifi stopping lights still on.
following week more cut offs several more emails and replacement router agreed .four days later no router arrived and had to reset router just to use wifi and all cabled devices. more promises for replacement router. then two day before 14day cancellation time an engineer stops outside so i call him in and wifi switches off in front of him lights all on.he suggested i insist for an engineers visit this was done by phone and email with no response yet and i have just to days left to have the whole thing cancelled. not a very satisfactory end.

Great internet — when it works. Abysmal customer service.

Maybe a 1-star Trustpilot review will finally get someone to respond?

My installation has been delayed, the initial installation failed, communication has been poor, there appears to be absolutely no cohesion between departments, consistently ignored, and permanent spray paint on our drive.

I lodged a formal complaint on 10/08/2026 and, more than a month later, I still haven’t received a response or even a proper acknowledgement. Despite chasing by email and phone, I’m apparently still waiting for someone to take ownership of it.

And now, just to top it all off, the internet has gone down.

Unfortunately, I’ve discovered that when your broadband goes down on a Sunday, there is no technical support available. So despite having no internet, there’s apparently nothing I can do until the working week.

The irony is that the actual broadband is genuinely very good when it works. It’s just a shame that getting it installed, getting problems resolved, or getting anyone to actually communicate with you seems to be a completely different matter.

Delayed installation. Failed installation. Poor communication. No ownership. No Sunday technical support.

At this point, I’m genuinely wondering what I need to do to get someone to actually respond to my complaint. Apparently, a 1-star Trustpilot review is the next step.

I spoke to Jesson, who talked me through each step and even sent email instruction to help fix my issue, which worked and within minutes I was back online with my broadband. Amazing

Internet is great but the customer service is absolutely awful. Internet has been out for 5 days. Been told someone will come out Friday. It comes to Friday and apparently we called and cancelled it until Monday? That was an an obvious lie from the customer service we are now actually thinking of changing provider.

Excellent contract renewal service by Bethan in the Loyalty Team

Renewal of Broadband with Be Fibre. I spoke to Tamayra today at Be Fibre to renew and upgrade my package from Be500 to Be1000. Tamayra was very courteous and helpful in providing me with a good renewal quote for the next 24 months. Be Fibre have a policy of telling you the price up front with no mid term increases. I was kept fully informed and sent an email straight away with my new contract details. I have been with Be Fibre for 18 months with no outages except for an engineering update to their service which I was kept fully updated for by email. I have to say that my speed has always been at approximately 527mipps for both upload and download speeds. So far I have been very pleased with the service that they have provided.

Booked an installation date – the engineer never showed.

Got a second date a week later. This time an engineer came and said he had been given a 20-minute time slot to do the installation. That was never going to happen. He did say though that he’d take some photos of the location but pointed out the fibre cable would have to route over a shared telegraph pole. He said he’d report back.

10 days passed and another engineer showed up. We mentioned what had happened and she said she also needed to take photos and report back. Wasn’t that done on the previous visit though?

Got an email from ‘BF Installations’ a few days later saying that the survey was a success and to book an installation date. Great! I thought - but hey, the email though contained a hyperlink that didn’t work so we couldn’t book a slot.

I emailed the support desk explaining the problem. Waited a week and nothing happened. Emailed again saying no one had been in touch and gave it a few more days. Still nothing. The support desk isn’t responding to any of the emails that’s for sure.

We’re now nearly 6 weeks down the line. I’ll give it a bit longer, but if the broadband service is anything like the support, then I’d best forget the whole thing and find a company who can actually deliver what they advertise.

Steve - Peterborough

Had a great conversation yesterday with Emma and she was very friendly and helpful and got my problem solved in no time thank you

Disappointed with befibre ( now zoooom).
I was offered a deal where they would refund me my termination fee with current broadband provider if I moved to them. I provided the required proof and nothing!! I've chased it up and nothing. Very disappointing

Just renewed contract and Tamayra very helpful thank you. Been with this company for 18 months and never had any issues so definitely recommend.

Bethan on the renewal line is awesome - helpful, professional and understanding.
BeFibre isn’t bad either, never had an issue with the installation or internet.