BeFibre Arvostelua 

Had a few issues today but was sorted by Christian Thank-you 👍

Absolutely shocking. WiFi connectivity is terrible and it’s taken a dozen calls to try and resolve. I’m still waiting for somebody to sort and will be moving to another provider

I moved my router at my home office, damaging the fibre patch cable. I needed to contact BeFibre to get resolved. I was without connection for around 10 days while the problem got fixed. The initial engineer was not expecting this to be a patch cable replacement call. However the second engineer, Paul was fantastic. He was very understanding and did an excellent job of mounting the router box with very neat handy work with cable routing. He also advised me that my router looked a little out dated and that I should contact for an upgrade. I have spoken to Matt in the customer services team and he is sending out a new router today. It was frustrating initially to be without internet, although I caused the issue and there has been no faults or speed quality on the line for 12 months of being with BeFibre. I would recommend, I'm on BeFibre 500 and regularly get 490Mb download and about 300Mb upload, so excellent quality service.

Spoke to James who was very helpful and efficient

Speed is generally short of advertised, but most ISP's are so that's not really the issue. Or at least it's one I've come to expect.
The router they provide is terrible - it made me finally buy my own.
Support is a joke. I requested a static IP (a paid extra). They told me 22 hours. It's been 10 days, no sign of a static IP, and they have ignored my last 3 messages over the last week where I've been trying to get support. I'm a Network Engineer, I just need a simple answer to what my assigned IP is then I could do the local configuration myself, but I can't even get that simple question answered.
I'll be leaving as soon as I can do so without penalty.
Don't make the same mistake I did by signing up to this company.
Update: It's been 2 weeks now. Still no static IP. Still terrible communication. But they are charging me for it, so clearly they are capable of some parts of the job.

Would like to give zero it took 3 calls to cancel the service when I was moving house. They never sent the packaging out for me to send router back rang as had to give keys back from old property gave them new address. Packaging still not sent to me! And now trying to charge me £100 for the privilege in total I’ve contacted them about 5 times over email or phone with no joy! I will be calling them again tomorrow as I won’t be paying when the equipment is sat waiting to be sent they are useless! And the WiFi wasn’t any better than the customer service either

Was great until this week but now all devices won't connect. Avoid

Alexandra from the Loyalty Team (which is for already BeFibre customers) was extremely helpful and fast with getting me sorted onto the next term. And finding a good deal.

After a frustrating week calling several times, threats to cancel my account and getting irate just to try and get the tech department to call me regarding my network connection I finally got a call from Vicky. Very friendly and helpful. Whilst we chatted about things she worked away and in no time all of my issues were resolved. Give that young lady a raise!!

Tamayra was professional, helpful, and secured a great-value renewal package with upgraded equipment and improved WiFi coverage.

Her friendly, patient support went above and beyond, and she is a real credit to BeFibre.

Great. Very helpful.

Awful service, Supposed to connect fibre broadband and landline over a week ago. Customer service can't tell us when or if they will install. Looks like a visit to OFCOM. 01/07/26 It now been another 3 weeks since the fibre should have been installed. No answer to emails, don't answer the phone, you can ask for a call-back but won't get a call-back, You can't cancel by email you have to phone, good luck with that.

I had a super experience with Omar Razak and Stephen Burns today, really nice guys and a swift installation. Cheers!

Worst customer service experience

I made the mistake of signing up to these.
The initial price was £22 and when I got the confirmation sent through on email it said £25 per month. Here we go.

Made 5 phone calls over the next 2 days, passed from pillar to post from customer service to the sign up team and they kept sending me back to each other saying they couldn’t help.

After 3 hours plus making phone calls before I even have the service I just cancelled it, I can imaging how frustrating the customer service would be, no thanks.
Just left on hold.

Tin pot company avoid.

Nice to see someone suddenly wants information after I’ve spent 2 days on the phone being passed all over the place.
I also emailed to cancel the services and was told they couldn’t do it and I would need to ring up. Once again one hour on the phone to cancel the services I didn’t have. Absolutely apauling

Adam was very helpful for me today and very quick, happy with the service I received.

I received excellent help from Anthony today who helped me to reset my Fibre Connection Box. He walked me through things very well and I had confidence throughout. Many thanks.

I have been with them for 18 months. Set up was easy and a good sales pitch from the local salesman but the signal is appalling. Our WiFi cuts out 3-4 times a day. We have two home workers in the house and this is not workable.

We have written to them so many times and every time we are told it will be escalated- it never is and we have to chase it.

Amateurs IMO - paying for a supposedly better service. Internet and customer service really poor with no real commitment to fix the issues.

Others I know who use them experience the same problems - avoid.

*edit* they've asked for more information, which I've sent, but this is the start of everyone customer service experience with them. They offer a cut and paste solution and then stop contacting. Really poor.

Utterly shit service . No one answered the calls . Want to cancel the contract . No one answer the call from loyalty department . 45 min hold than calls disconnected multiple times . No call back . Speed is shit show . Nothing works . Won’t recommend. Hugh waste of time and money

Poor communication, it is difficult to talk to anyone to speak to. I was given Ethan's number but after promising he would help with any issues he didn't answer calls and even hung up a few times. Promises never resulted in actions. My internet reception is not always reliable and have looked at buying a new router or Humax, but this could be the reception I am getting. I have recently been dealing with Adam and am really pleased with him. Hopefully this continues.