Bathsupermarket Arvostelua 

Ordered toilet on the 12th May and it still has not been delivered. Contacted them on the 15th May to say I had not received an order confirmation or notice of delivery. Said they would contact courier and email me an update. Nothing received so contacted next day and in 5 more subsequent attempts before their web chat connected me to a human. Said courier had attempted delivery and nobody was home except my mum is housebound so she was home. When I checked the video doorbell I assume this was the courier, called at 08:39:20 and left after 1 try of the bell at 08:40:14. Now I can’t imagine many 80 year olds can get from the bathroom down the stairlift in less than 1 minute. Next day they said they’d contact the courier and arrange delivery, heard nothing but they did send me a copy of the invoice on the 23rd May. Waited until the 2nd June and I contacted them again and they promised delivery today and it’s now 18:50 and no toilet has arrived. I’ve now wasted a day of my annual leave waiting in for nothing. Tried webchat again but all offline. Contacting tomorrow to get a refund as I don’t trust this company. Not sure how long it will take to get through again though as they don’t seem to have a phone number. I should have realised that was a red flag. Update to the saga, there is a parent company called Plumbworkz and they had a phone number. I called them and they spoke to the courier who said the toilet had been delivered the day before and they spoke to me on the phone before delivery which was all lies because nobody had called me and nothing had been delivered. Guy on the phone kept repeating this story and then in the end said he would have to get the company to investigate. 4 days later and no further communication.
Update, found the parent company Plumbworkz who had a phone number which I rang only to be told the courier had called me the day before an spoke to me and then delivered the toilet which was a total lie as I had received no call and certainly had not had a delivery. Guy I spoke to said he'd had to look into it. I said don't bother and asked for a refund which at least did show up in my account a few days later.

Really impressed with bath supermarket - the item arrived quickly , well packaged and exactly as described. Great quality and looks fantastic in my bathroom. Would definitely order again

I spent over £1000.00 on a full bathroom set up and feels premium. The only reason I’m giving 4 stars instead of 5 is because the shower tray wasn’t delivered on the scheduled day. It arrived the next day, so not a huge deal but a bit frustrating when you’re trying to keep things on track. That said customer service was polite and helpful and I’d still happily order from them again

Part of a package deal order now unavailable due to system errors and incorrect stock allocation. Stock not due back in until 20 July (54 days!!)

Whilst initially provided option to refund that item only, they could not accept that doing so would incur the customer additional costs as buying items separately from other suppliers would cost more than initial package deal price. Whilst offered a reduction on an alternate item, was still more expensive than competitor pricing and not right that customer should pay for the company's administrative mistakes.

Rather than dealing with the matter correctly, they have now simply and coldly cancelled (and refunded) my entire order despite me clearly stating that I did not wish for them to do so. I am now left with having to start again with the ordering process elsewhere. All of which could and should have been avoided and am left feeling very undervalued as a customer.

I had a great experience shopping with Bath Supermarket. The website was easy to use, prices were competitive, and the product descriptions were clear and accurate. My order arrived quickly and was really well packaged. I had a couple of questions before buying, and customer service responded promptly and professionally. Everything went smoothly from start to finish. I’ll definitely be ordering from them again!

This is our second time ordering from Bathsupermarket and once again, everything was spot on. The prices are very competitive, and the quality of service has been excellent both times. Fast delivery, good communication, and products that meet expectations. We won’t be shopping anywhere else for bathroom gear now – highly recommended!

Bought a shower unit lasted 18 months before breaking and despite being sold as having a lifetime warranty they won’t replace it.

We love our bathroom unit and sink - great quality product and arrived without damages.

I don't think this company is designed for people doing things DIY. There were no instructions with the unit I ordered, and when contacted for instructions I had two promises of emails being sent from a customer service agent on the chat with assembly instructions but nothing arrived, I ended up calling them and being told "it's pre-assembled it doesn't need instructions". This is just not true. While largely pre-assembled, there was a door that needed fitting (with no hinges provided) and the cistern needed mounting in the back of the unit, again with no instructions on how to do this. We also had to bodge the unit to fit the cistern and it didn't fit, while we were assured that this was the correct cistern for the unit. Through all of this they were very responsive, if not very helpful, but as soon as I mentioned wanting some money back for the faulty unit that we had to bodge ourselves (luckily my dad has a decent amount of experience in home constructions so was able to do this himself) they went radio silent. I DO NOT recommend this company if you are doing renovations yourself.

I placed an order for a whole new bathroom suit and had confirmation of a delivery date than later got changed to another date. The delivery date has come and so has the taking a day off from work to be here between 7.30am - 6pm and guess what..... no delivery!
The email stated that I would get a phone call one hour before delivery, again it hasn't happened.
I have left email messages and online chats to which no one really gives two hoots. I got a message to state that if I shouldn't be here for my delivery then they would charge me £40 for a mised delivery so what happens now THEY just simply haven't bothered with communication and delivery? Do I get the missed delivery fee?
Someone needs to read this and get back to me ASAP with a resolve and a bloody good discount because now I will need to take another day loss of earnings to simply take the delivery that they couldn't be bothered to turn up to.

I’m very happy with my order, kitted out the whole bathroom, and the sink didn’t come as it was damaged so they didn’t deliver it but they replaced it and gave me 50% refund as well so kind.
My bathroom will be perfect!

The communication with this company was great as was the delivery. Would definitely use them again

Great product with a great price. Fast delivery and just what we were looking for

Fantastic service. Identical shower to a "big name" store for almost half the price. Sent very quickly with tracking from day one and delivered in two days - phenomenal for service. over Christmas period. Well packed & a stunning shower. Not fitted yet as other works to do first but looking forward to getting it installed & in use. Would definitely recommend & will certainly be using again. Thank you

We are bathroom fitters. We use this company for all projects. The quality and service is very good. Yes, sometimes mistakes are made considering the volume we buy that will always happen but the issue is always sorted quickly. Highly recommend.

Really pleased with entire process. When ordering you’re given a guide delivery date which is so helpful. Delivery driver happy to bring the parcels into the hall. Item well packaged and really surprised at the quality for the price. Good communication throughout and would happily use them again

Simple process to order on-line, good communication in email follow up and delivered when they said they would. Also a great price for the shower.

Quick delivery and excellent quality! Will use again.

I asked for next day delivery although it wasn't offered at check out and they sent it the same day with no extra cost....service superb!

Excellent selection of baths easy ordering delivery excellent . Everything perfect . I would highly recommend