Bathcenter Arvostelua 

Recently, I purchased aluminium radiators and electric elements. The product quality is outstanding, and the customer service at Bathcenter is excellent. Amenna was incredibly helpful. For future shopping, I'll always choose Bathcenter.

If I could give less than one I would. Really poor service - said my package would be with me in 1-2 working days in the confirmation email. A week later, still no package and no update. Emailed and called several times, told we’d be updated, but nothing.
So disappointed as I thought they had good reviews - now I wonder if they’ve just made them up.
I’d rather have my money back than wait.

I was very please my toilet and bath arrived the day after my order and the delivery driver helped me into the house.

Very slow delivery! Don't listen to their time frames.

Had tradesmen booked in for the expected delivery date, over a week and no email of the order being processed or shipped. Causing undue delays and stress. Would not use again!

The flush handle too loose and too heavy, the plumber couldn’t install in the proper way. I would expect better quality for this amount of money.

My 2nd time using bathcenter, ordered on Monday received by Wednesday with full tracking information, would definitely recommend thanks again!

item come pretty quick, but door fell off after one week of using and cannot get anyone to help replaced hinges, poor quality also as chipped already in different place, cant speak to anyone other than robots, i would go elsewhere if i need anything else

So far so good. I don’t usually leave reviews but having relied on them recently to choose my bathroom supplier I thought I should. I checked stock before I ordered as I needed the items quickly. They confirmed stock and I placed my order, which arrived within the week. The delivery driver was very pleasant and helpful despite a parking issue outside my property. Fitting is finishing today so hopefully everything works as well as it looks. 👍🏻

Manufacture issue with bath panel
Bath size is 1600 and panel is just quater of an inch to big so making it impossible to be cut down. Wrong size panel and bad customer services. Now out of pocket as they want me to pay £40 return fee for an item that is not if any use to the bath I bought or keep a £90 item that is no good.
Avoid this company at all costs.
Use a proper shop rather than making the mistake of trusting the Internet like I did.

We ordered a bath and 2 panels from Bathcenter, which arrived quickly, within 48 hours of being ordered.
Communication from both them and the couriers was good and everything arrived on time and as expected.
Unfortunately, when we unpacked the panels we saw that one of them was scratched and had a defect in the acrylic surface. I emailed Bathcentre that evening and the next morning promptly received a text saying a replacement was being sent out that day for delivery the next day. Again, good communication from the courier and the panel arrived as promised.
The way a company deals with customer problems, should they arise, is hugely important and I have to say that I have had exceptional service throughout and would have no hesitation recommending Bathcenter.
Should also mention that they had the best price we could find on the particular bath we ordered, so all in all it's been a very positive experience.

They respond to emails very quickly. They are helpful and efficient. They delivered quickly and in perfect condition. Couriers were great and communicative, and good prices, having had some awful experienced (the victorias) this firm was great!!

No order received yet so I am unable to comment on quality but so far, my experience has not been great with Bathcenter.

I ordered a Beaufort Rockall bath on the 4th January and I am still yet to receive the bath.

I had to chase Bathcenter for an update on my order as it was still showing as 'processing', to be told delivery would be Monday 16th January. I chased my order as by 1:30pm I had not been contacted by a delivery driver, to be told there is now a further delay and it will arrive on Thursday 19th January.

The website states that delivery takes place between 1 - 7 working days, yet our bath hasn't met that quota. No compensation offered, despite being told two different delivery dates and despite T&Cs advising on delivery time. The bath is in stock online so I am unsure what the hold up is.

I hope that the bath does arrive on Thursday and I can leave a positive review, because at the moment, I am not filled with confidence in this company.

Made an email enquiry on the 3/1 which was answered promptly. Ordered bath on the 4th and it was delivered less than 24hrs later. Delivery driver was very helpful. Excellent quality bath. Thank you

Although a little difficult to get through to by phone they did get back to us and when we had an issue with our order (my mistake) were helpful and prompt with a new delivery. I would rate their Customer Service and Ameena as first class and definitely use again.

Ordered a lovely black freestanding bath tub from here. Great communication of when it would arrive when there was a small mishap the plug the customer service team were brilliant and couldn’t have been more helpful in a resolving the issue. Will def use again.

Unlike many companies, you can actually email or speak to a real person! Ameena was super helpful throughout when buying our bath and shower wall, even when we thought we had to return something. And on this point they can arrange collection of returns for a reasonable fee - unlike other companies where you are left to make your own arrangements and £££courier

Would 100% recommend and will be using again!

Totally blown away by the excellent customer service from this company.
I was waiting in the car park at Porcelonosa which I had a terrible experience with and I phoned Ameena at customer services and asked about delivery.
As I needed the item ready for Monday and would it arrive within 48 hours, she said let her know the order number and she would speak to the supplier.
I received the wall hung vanity, less than 24 hours later.
All thanks to Ameena and bath Center
Excellent service and such an example
Of customer service so rare in this day and age.
Thank you Ameena, 1 very happy customer.

Ordered a bath, sink and some waste. Not a difficult order but they then called me the day before it was meant to be delivered to tell me the bath wont be coming and wont be able to be delivered for at least another 2 weeks. After speaking to Barry the manager, he arranged for another supplier to deliver it.

Then they delivered the incorrect waste. They were not helpful with this and twice i was told the correct one was on it's way to me and twice it did not show up. After constantly chasing this, they told me one wouldn't be coming and i would be refunded.

All in all, not very helpful. Incorrect orders. Only saving grace is Barry helping to source a bath after a very long conversation and being shouted at by the customer service.

Would say the cheap prices are not worth it.

Superb customer service - we bought an expensive bath from these guys - the suppliers delivery team failed to deliver 3 times. Barry and his team at Bathcentre.co.uk went above and beyond in trying to sort this out. When the bath arrived, it had been shipped damaged from the supplier, Eastbrook. They refused to do anything to help, so Barry kindly compensated us and took things up with the supplier directly. Cant fault Bathroomcentre for its customer service which was the saving grace. Eastbrook are a monopoly supplier for the bath we chose and it showed in their attitude.

Had some pretty specific requirements on a bathroom vanity basin. Contacted them to ensure the item would meet my needs. They were informative and helpful. Made the order and the item actually arrived sooner than expected. Best of all it meets all my needs. 1st time I ever used Bathcenter and couldn't be happier.