Barxbuddy Arvostelua 

Very sketchy order process and no indication of shipping charges until AFTER you place the order and agree to the extra fee for expedited care and tracking. How many screens did I have to click "no thank you!" for all the extra things they tried to sell me? Why trick people? I then waited several days and no word about the order from the company so I called customer service to find out that it can take up to NINE days to receive shipping information and I was quite firmly asked to be patient. They confirmed it has not shipped, has not had a label created, but for me to call back if I have not heard from them after nine days. I requested a refund and was told to call back after nine days and ask for confirmation of shipping, if it has not shipped then a refund can be processed. I refused to wait and said I am requesting it right now because they already confirmed it has not shipped. That prompted them to put me on hold for a while for them to "send an email to the processing team" and that I "need to be patient because they have a high volume of emails for this request and it can take up to 48 hours for them to read it". Also, it can take 14 days to process it after the initial two days to read it. All the reviews that claim amazing customer service cannot be genuine. They are sketchy and dishonest. Not one place in my order gave me an option for shipping, which never showed up front the cost of shipping, but definitely offered an upsell for the shipping process that was not fully disclosed. Paid $15 total for shipping on one item just to be told that it will take nine days to create the label and send a shipping confirmation. Nah, super dishonest.

#1, starting question to consumer with "what went wrong this time" is very worrisome.
Most folks who are looking at this product are desperate to help their dog and themselves in some instances....I have never, ever, had my account billed until the day of shipment, which, for me, hasn't happened 10 days later. No response to my email inquiry. For all of those who choose to "buy American " this organization is shoddy at best. Very disappointed 😞 Hopefully, I'll receive the product, until then, I feel like I was scammed.

Waited for six weeks to receive the Barxbuddy II, after only the second use it now is not even being used. I only use the command “stop” which is what was used with the device. Very pleased with it.

I ordered my BarxBuddy in April and received it today. I found their customer service to be great! When I emailed them to find out where my order was, they responded immediately and sure enough, I got it! I understand the frustration with delays but I also understand the challenges of being a family- owned business. They didn’t anticipate that their product would be so successful and they are doing everything they can to fill all the orders. I think they are wonderful! And yes the BarxBuddy works on my beloved but yappy mini Schnauzer! Thank you BarxBuddy!

During the ordering process, I was told to press continue to arrive at a confirmation screen (the screen at which I could confirm my order before it was placed). Instead, they debited my account and then attempted to upsell me "lifetime protection". I called to cancel the order IMMEDIATELY, but they refused saying I must take delivery of the product. Further they said if I was unsatisfied then I would have to pay to ship it back. Beware.

I changed my mind about ordering one item after 30 minutes. They would not cancel the order. Said I'd be given 10.00 off. I continued to insist that I wanted the order canceled. No luck. She said if I returned it I'd have to pay for shipping. The order had just been placed. What terrible policy. Now I'll have to return it when the order could have easily been canceled

I called and talked to someone today because I hadn't heard anything sinceordering May 7th. They had my order and said it will be filled and I'll get an email. They had a backlog in APril, ran out of product, it's a big seller. Hang in there. I'm confident we'll get our products!

I ordered one a few weeks ago. They charged my card but have not provided a shipping date. I emailed them, but received no response. Feels like a scam.

I placed my order may 7 2025 my money was taken immediately. A confirmation email sent. I have received no details on shipping or anything. I have received packages from the other side of the world much quicker than this. I have emailed customer support and absolutely no response. Very unprofessional.

I purchased the Barxbuddy back in late March. I was told that shipping may take some time because they are back logged on orders. No problem. About two weeks later I send an email asking about the status. They apologized and said it should ship soon. Finally received the product about a month later from the time that I ordered it. Still no problem. We tried the device on our two dogs. It had no effect on one, and scared the other one causing her to run and hide. It did not control the barking at all, but we tried it several times to be sure over a few weeks. I decided to send the product back. I called customer service and they informed me that their moneyback guarantee is only good for 30 days from purchase date.
***EDIT***
I was contacted via email by Barxbuddy and they apologized for the way the transaction was handled over the phone (call center in the Philippines, I’m guessing). But, at the same time, the call center had to get their information from the company. Long story short, along with the apology, they said as long as I had the package shipped back within 30 days of the delivery date, they would offer me a refund. All I had to do was email the tracking number to them. The refund was processed and in my account the next day. I only got $46.92 of my original $56.89 purchase price plus $6 to send it back, but it’s better than nothing, which was the original offer over the phone.
I changed my rating from one star to two stars, basically because their product didn’t work.

I placed my order in April 2025, they took my money of course but have yet to receive any shipment details. I have emailed twice and have gotten no response. They ship from AZ and I live in Oregon. Its extremely ridiculous and unprofessional that they will not respond or refund me.

Received confirmation of order, money was withdrawn from my bank account but have yet to receive tracking information or a response to either of my 2 inquiries. Order was placed on May 6 2025. Still waiting and my dog is still barking!

Updated: Finally received an email after I submitted this review. The product is apparently on backorder, they could've mentioned that before I ordered.

Worst company I have ever purchased from!!! I ordered 2 items from them on April 21,2025 paid over $100 including shipping and a lifetime warranty and have yet to receive anything from them and it is now 20 days later!!! I have emailed 3 times and received ZERO response! I have now called twice and was told it would be here this week and shipping was delayed well guess what it is now Sunday and STILL NO PACKAGES!! I called AGAIN today and was given the run around with a service rep who told me the package had already shipped but there was no tracking number?! How in the hell does a package ship but there is no tracking number?! SCAM SCAM SCAM!!! Stay far away from this company!! I asked for a refund and was told they couldn’t do that because the package already shipped and I can only get a refund once I receive it! So I’m gonna wait for a package I may never receive to get my money back on a package that doesn’t even have a tracking number?! Makes ZERO sense!! I will be filing a fraud case with my bank!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!

Ordered over a week ago, I have now sent 3 emails to their “support” email requesting shipping information. I have received no answers back. Shows it was paid for immediately. I can in no way afford this rip-off of supposedly the best stop barking device.

I ordered on April 7th, I have yet to receive my order, yet my 50.00 was withdrawn from my banking account immediately. I have not been able to get a hold of anyone. I guess I was scammed.

I submitted my order for BarxBuddy April 20 , 2025 , my credit card was immediately charged for $50+ and I received a confirmation email for said order stating I would be informed as to when the order was shipped .

Now almost 3 weeks later I have heard nothing , but I have $50+ less and nothing to show for it . I sent an email to customer service several days ago instructing them to cancel my order and issue a refund . Once again , I have heard nothing .

As other unfortunate people , who have had the same experience , I feel this is a scam . Just pathetic

IF NOT A SCAM, THEN THE MOST INEPT & UNPROFFESSIONAL OUTFIT I HAVE EVER ENCOUNTERED.
Order placed & acknowledged on 20 April 2025
Payment deducted from my bank account on 21 April
Nothing from Barxbuddy so I emailed them on 29 April
Nothing from Barxbuddy so I chased via their site contact form on 4th May
Still nothing as of 7th May …..

I never even received my order. They will not communicate with me.

We are an elderly couple who have been victimized by our neighbor's two vicious rat-dogs for years. The only thing that has saved us from being physically attacked has been the chain-link fence that separates our parking area from their back yard.

We can't escape. We have to walk past them every day to get to our car, and the dogs' owners think it's funny. We were so pleased when we found and ordered Barxbuddy.

Unfortunately, Barxbuddy is a SCAM! IT DOES NOT WORK!

In fact, it does nothing at all. It doesn't slow them down, doesn't make them pause, doesn't even perk their ears up. Two different dogs, and no effect whatsoever on either one of them.

It would be better to spend your money on a set of ear plugs and some blinders than to waste it on this useless piece of plastic.

Euronte LLC paid them $51.90 on 7/4/2025 for Barxbuddy Trainer Device V2 and still not received it on 27/4/2025 tried to email them supportbarxbuddy undeliverable do not buy from them this is a scam got no receipt or delivery information