barstools.co.uk - the bar stool and chair specialist Arvostelua 

1 489
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We have just received one of your bar stools and wanted to say thank you for such an excellent product and exceptionally fast delivery. From the moment we opened the box, it was obvious that... Näytä lisää

Saanut 5/5 tähteä

Quality product, wide variety of stools, ordering and payment swift just like the delivery time, kept up to date throughout the process very pleased with both stools. We ordered two different styles... Näytä lisää

Saanut 5/5 tähteä

The stools were delivered on time and well packaged. The stools took a little time to build but when completed they looked very nice at our breakfast bar. The rotating function is useful for getting... Näytä lisää

Saanut 5/5 tähteä

Over the past year I have ordered bar stools from this company on 3 occasions. I had a couple of small issues the second and third time of ordering and upon contacting the sales team, both times they... Näytä lisää

Yrityksen tiedot

  1. Huonekaluliike
  2. Keittiökalusteet

Yrityksen kirjoittama

Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 89 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(1 489)

487 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The bar stools were just what I was…

The bar stools were just what I was looking for. Delivery was extremely prompt and while I had a small issue with one stool, it was again very quickly resolved. Great company to do business with. 👍

10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Top marks for customer service

First we ordered one bar stool to see how they looked in my club, when it came the next day I was very surprised on the good quality of the stool, so I ordered another 7 , buy unfortunately I pushed the wrong button and ordered the wrong colour, spoke to a lady in the office who sorted this matter out for me and arranged a collection and delivery of the correct ones .Top marks for customer service and top marks for quality of the stool’s. Would recommend highly.

18. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing Quality & Perfect Packaging

am so impressed with these! The quality is absolutely amazing and they feel so premium. I was also really happy with how they arrived—the packaging was so good and everything was well-protected. I honestly love them

9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Bar stool review

The next day delivery was so fast and so efficient, plus I love the chairs they're sturdy and well built and mainly so comfy to sit on. Would highly recommend this company to purchase from.

9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quality

Although the stools i wanted wasn't in stock the replacement was just as nice
I ordered yellow stools and the colour is amazing, everybody comments on them

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

i bought a bar stool and 2 months and a…

i bought a bar stool and 2 months and a half after they all cracking,they just told me they can do nothing the insurance not covering that.after 2 months and a half only.so now you know the product are not good quality here and if you got problem they will dont care

9. maaliskuuta 2026
Oma-aloitteinen arvostelu
barstools.co.uk - the bar stool and chair specialist-logo

Vastaus yritykseltä barstools.co.uk - the bar stool and chair specialist

Dear Bruno,

Thank you for your feedback.

We’re sorry to hear that you’ve experienced an issue with your order. After reviewing the details provided, the damage described appears to be consistent with accidental damage. As outlined in our Terms & Conditions — which are agreed to at the point of purchase — accidental damage is unfortunately not covered under our warranty.

If you require any further assistance, please contact our Customer Care team on 01425 610363 or sales@barstools.co.uk. Our lines are open Monday to Friday, 9am to 5pm.

Kind regards,
The Barstools.co.uk Team

Saanut 3/5 tähteä

Loved the design of the stool

Loved the design of the stool - BUT didn’t expect to have to drill holes in seat to attach it to the legs. I did drill the holes - but unfortunately drilled through to the top side which I then had to fill.
The design made up for all this bother…!

21. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

From the moment I placed my order it…

From the moment I placed my order it all went down hill website states free mainland delivery I was charged even tho I live mainland Britain order was take then next day I’m advised it’s out of stock even though the item was still being advertised on there site for next day delivery! I am
Not offered a refund as an option even tho item out of stock I am then advised it will arrive end of Jan I placed order in November! January comes and goes no correspondence from customer service I continue to chase into Feb and ask for order to be cancelled I am finally offered a 20% refund and advised my order should come end of Feb I ask to be kept updated on the logistics of the delivery and I will accept the refund! Feb comes and goes no update from barstools I chase on 2nd of March as again still not had my 20% refund and no update results in me asking for full refund to then be told finally I can have the refund but it will take time to refund! I email back advising I wish to be refunded within 48 hours to ofcourse have no response Absolutely shocking service completely understand stock being stuck in transit but the whole experience from start to finish with this company was awful they are happy to take the money yet still waiting for a refund for items I paid for and ordered in November and if I hadn’t continued to chase would never of been updated on! Would not recommend to anyone! Customer service fell so short coming from a customer service day job I have never experience a service as bad as this!

28. marraskuuta 2025
Oma-aloitteinen arvostelu
barstools.co.uk - the bar stool and chair specialist-logo

Vastaus yritykseltä barstools.co.uk - the bar stool and chair specialist

Dear Susan Harper,

Thank you for your review.

We’re sorry to hear that you feel disappointed with your experience. However, please see our response below for further clarification.

Firstly, with regard to the delivery charge, our website does offer free mainland delivery. However, certain postcodes in the far north of Scotland are sometimes automatically classified by courier systems as Highland or remote area postcodes, which can result in a delivery surcharge being applied. We believe this is why the charge was added in this instance, and we will certainly look into this further to ensure it is applied correctly.

With regards to the stock availability, the item was placed on pre-order at a discounted price, which you chose to proceed with. While we always aim to provide accurate delivery estimates, pre-order items can unfortunately experience delays that are outside of our control, particularly when shipments are delayed in transit.

At no point were you denied the option of a refund. When you later chose to cancel the order on 2nd March, your refund was processed the following day, which is in line with our normal procedures.

We fully appreciate that delays can be frustrating, and while the circumstances surrounding stock arrivals were outside of our control, we did process your cancellation and refund promptly once requested.

Kind regards,
The Barstools.co.uk Team

Saanut 1/5 tähteä

I wanted white bar stools

I wanted white bar stools - after seeing some that looked white on the website - I emailed twice and called twice to make it very clear I only wanted brilliant white not off white or cream..
They still sent cream out 6/02 -arrived 7/02 - the box said white but it was a horrid yucky yellow colour- plus horrible quality...I emailed and called the lady arranged with DPD to collect - parcel arrived back 11/02 no apologie for the inconvenience and then I had to chase my refund up after a week- then open a dispute with PayPal! So another company that likes sitting on other peoples money...just rude!
I would avoid ordering white barstools from this company ! Unless you're not bothered about the colour that turns up!

The reply below needs editing - you did Not refund in a timely manner -PayPal reviewed and refunded in full, I still have emails of prompting you to refund and making you well aware that i would review honestly.

7. helmikuuta 2026
Oma-aloitteinen arvostelu
barstools.co.uk - the bar stool and chair specialist-logo

Vastaus yritykseltä barstools.co.uk - the bar stool and chair specialist

Dear Paula Tarney,

Thank you for your review.

We are sorry to hear that you were unhappy with the item you received. However, we would like to clarify a few important points regarding your order.

The product you purchased is described and sold as white, which is exactly how the item is manufactured and supplied. Unfortunately, when it comes to furniture, it is not possible for us to guarantee that a product will perfectly match other furniture, units, or items that a customer may already own. Variations in shade can occur between different manufacturers and production batches, which is standard across the furniture industry.

With regards to the return, once you contacted us our team promptly arranged a DPD collection and the item was returned to us shortly afterwards. Your refund was then processed within the timeframe clearly outlined in our Terms & Conditions. Throughout this process our team remained polite, responsive, and worked to resolve the matter as quickly as possible.

We describe the item simply as “white” rather than specifying shades such as “brilliant white” or “off-white”, as colour perception can vary from person to person and also depending on lighting (warm, cool, etc), surroundings, and screens used to view the product online. For this reason, we avoid using more subjective descriptions and instead use the general colour classification provided by the manufacturer.

Nevertheless, we did ensure the return and refund process was handled promptly and in line with our policies.

Kind regards,
The Barstools.co.uk Team

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