Very helpful, the hat size my daughter needed wasn’t in stock. Ordered along with a boot and hat bag which came into the shop a few days later. Very honest to credit accidental overcharge. First time... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought 2 x Gallop hybrid stay dry fly rugs,1 6ft6 for my mare, 16hh id/tb and 1 6ft for my connemara pony, 14hh and a bit wide! These rugs are excellent quality 1200d waterproof bit that goes right f... Näytä lisää
Rug took a month to come. The actual Rug is lovely and well-made unfortunately the delivery time and two emails+ one phone call was far too long. I honestly think after waiting for so long for this Ru... Näytä lisää
Communication issues and order complicationsI ordered four dog bed covers listed as in stock, but was later informed the price had increased due to wholesale costs. Agreeing to pay the difference took... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Despite being new to Trustpilot our equestrian business has been established since 2014. Based just outside of Barnstaple, we offer both an in store shopping experience and ecommerce service to our 30,000 plus customers. From our North Devon Tack Shop we supply animal feed and bedding to equestrians, small pet owners and small holders across North Devon. We also offer ALL you need for you and your horse. Our experienced fitters ensure the very best of fittings for your safety equipment, including riding hats, boots and body protectors. We have all the top brands for horse owners, with horse rugs, tack, rider clothing for all ages and gender. Our dedicated online team despatch over 20,000 parcels a year across our wide range of equestrian products to horse lovers across the UK. Our online chat and telephone support lines are manned by experienced horse owners and pride ourselves in offering great customer service to our customers. e
Yhteystiedot
Unit 6 & 7 Coxleigh Units, Coxleigh Barton, Shirwell, EX31 4JL, Barnstaple, Yhdistynyt kuningaskunta
- 01271850278
- hello@barnstapleequestriansupplies.co.uk
- barnstapleequestriansupplies.co.uk
4,6
Erinomainen
126 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 16 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
First class service.
First class service.
Great product.
Prompt delivery.
Zip up Riding boots fitted expertly.
Thank you Gilly.
27. huhtikuuta 2026
Lovely Lady who runs the business
Lovely Lady who runs the business, quick service, very helpful. Will be going back.
25. huhtikuuta 2026
1st class riding hat fitter
Gilly was very knowledgeable and explained everything. I wasn’t rushed and was given plenty of time to make my decision.
Can’t recommend her enough.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Quick delivery
Quick delivery. Excellent quality and a great fit!
Very reasonably priced for such a super rug.
I highly recommend
24. huhtikuuta 2026
I love coming up to barnstaple…
I love coming up to barnstaple equestrian supplies. Gillys always very helpful and welcoming and nothing is too much trouble. Ive been shopping there for ages now and they have a great selection of decent stock or will order what you want if not available.
Ive always left feeling happy and satisfied that mine and the horses needs have been met.
Thank you for a great consistent service,
Lisa
30. maaliskuuta 2026
Vastaus yritykseltä Barnstaple Equestrian Supplies
Ahh this is so lovely to read—thank you so much! 😊
We’re really glad you enjoy coming in to see us. Gilly will be chuffed to hear your kind words—she always does her best to help, and it means a lot that it shows. It’s great to know you’re happy with the range we stock (and that we can track things down when needed!).
Most of all, we love hearing that both you and your horses leave happy—that’s exactly what we aim for.
Your visits are always so enjoyable, it really does mean the world. We’ll look forward to seeing you next time you’re in!
Take care,
The Barnstaple Equestrian Supplies Team
Excellent service from Purchase to…
Excellent service from Purchase to delivery will reccomend this company and buy again in future if need more items thankyou
27. maaliskuuta 2026
Purchased a swish zero fill…
Purchased a swish zero fill turnout...as expected from swish great quality...
Punctual delivery from Barnstable equestrian supplies and will definitely use again.
25. maaliskuuta 2026
Great service!
25. maaliskuuta 2026
Easy to order
Easy to order, great price, British made product and quick delivery.
24. helmikuuta 2026
Lovely business with the best customer…
Lovely business with the best customer service and great product with great price
26. tammikuuta 2026
Great service on a great product and a…
Great service on a great product and a super price! Very pleased!
30. tammikuuta 2026
Good deal, with great customer service
We were delighted with the product, but when I ordered I didn't check the delivery address and it was a few days later that it was discovered to be an old address of ours. It was very easy to deal with Barnstaple Equestrian Supplies, even though it was over a weekend, and the error was corrected without any fuss.
26. tammikuuta 2026
Vastaus yritykseltä Barnstaple Equestrian Supplies
Thank you so much for taking the time to leave us a 5-star review! ⭐
We’re really pleased to hear you had a great experience and truly appreciate your kind words. Feedback like this means a lot to our team and motivates us to keep doing what we do.
Thanks again for choosing us — we hope to see you again soon!
Absolutely terrible customer service I…
Absolutely terrible customer service I have had a member of staff who was rude. I have been lied to by two members of staff. I have done everything I have been asked to with regard to a faulty product and every time I email or call you just get fobbed off. This is probably the worst customer service I have ever experienced. If there was a reward for untenable customer service I would have no doubt that Barnstaple equestrian would come out on top. I wouldn’t spend another penny with such a disappointing company.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Barnstaple Equestrian Supplies
We are sorry to hear that you felt disappointed with our customer service, as every customer is important to us and we always aim to provide a positive experience.
For clarity, your Gallop Trojan Xtra rug was purchased on 9 November 2025, dispatched on 10 November and delivered on 11 November 2025. A fault was reported on Friday 9 January 2026, almost two months after delivery, relating to stitching on the Velcro straps of the neck cover.
In line with our faults policy, we requested photographs, which were provided. When you contacted us by phone on Monday 12 January for an update, we confirmed that the matter was being handled in accordance with our policy and advised that we were happy to cover the cost of a repair. This was confirmed within one working day of receiving your email and in line with our statutory obligations.
On 15 January, a PayPal claim was raised stating that the order had not been received and that additional items were missing.
As the issue had been escalated via PayPal, we responded through their resolution centre. We are sorry that this situation has been frustrating.
At no point did we refuse assistance, and we were more than happy to work towards a resolution, particularly as you had previously told us how much you liked the rug.
Once the PayPal process has been concluded, we remain happy to offer either a refund or £20 store credit towards the cost of re-stitching the neck cover.
To anyone reading this, please be assured that we always strive to offer friendly, fair and efficient customer service and will continue to work hard to resolve any issues as promptly and reasonably as possible.
PS their dispute against us on Paypal was denied as Paypal sided with us.
The service was exemplary and the…
The service was exemplary and the knowledge of the products exceptional- lovely friendly atmosphere- will definitely visit/purchase from again
31. joulukuuta 2025
Vastaus yritykseltä Barnstaple Equestrian Supplies
Thank you so much for your lovely review! We’re delighted to hear that you found the service exemplary and our product knowledge helpful. Creating a friendly and welcoming atmosphere is really important to us, so it’s wonderful to know that came across.
We truly appreciate your support and look forward to welcoming you back again soon!
Brilliant knowledgeable service
Brilliant knowledgeable service, a pleasure to experience , well worth the journey!
30. joulukuuta 2025
Vastaus yritykseltä Barnstaple Equestrian Supplies
Thank you so much for your fantastic review! We’re delighted to hear you enjoyed the knowledgeable service and that your visit was worth the journey. It was a pleasure to have you in the shop, and we really appreciate you taking the time to share your experience.
We look forward seeing you again in our shop or online
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