BARNER Brand Arvostelua 

I own 2 glasses from this brand, they are not just beautiful, they are very good quality. I have recently bought my second pair and they came with the wrong prescription because I provided the wrong information, however they happily changed them for the right ones and also navigated me through the whole process, it was a pleasure to deal with their customer service

Customer support top notch for sure! Fast and concise! No fluff no bluff straight to solutions

10/10 customers service, fast reply, amazing glasses.

Restored my faith in Goodwill & hospitality!!!. It's been 2years now and I've purchased 5 glasses alongwith accessories and am totally satisfied.
Have ordered to deliver in India, which made me pay 66% of custom taxes.
Barner notified me in advance, though I had to go through an ordeal of custom's formalities. Where the company refunded 30% of fees paid.
A happy experience end of the day.
Snehal dc.

I've been struggling with the shipping company not being able to deliver to my address. But Barner customer service did their best, they helped me to communicate with the courrier, supported throghout the process and at the end I got my amazing glasses! Keep it this way, guys!

A small piece of my blue-light glasses broke off, resulting in the temples of my glasses coming out at a weird angle and preventing me from wearing them properly. I reached out to the Barner team and they quickly responded and offered to replace my temples free of charge - I only had to pay a small shipping fee. I am very impressed with the speed at which I received my new temples and with the customer service overall!

Comprei 2 pares de óculos há cerca de 6 meses e começaram a aparecer umas manchas nas lentes. Após reportar a Barner enviou logo uns para substituição num processo bastante simples e eficaz.

This is the only brand me and my kids use.
The design, quality and material is amazing!
One thing I love the most is the impeccable and awesome customer service you guys deserve 10 stars🌟 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

In love with the BARNERs. Happily bought them twice. Awesome customer care team. They are approachable, prompt and efficient.
I'd confidently recommend the BARNERs.

Barner costumer service is very special. I never had that experience before. Efficiant, helpful and kind people are working there. Their communication is easy to understand and logical. I got help immediatelly. Thanks you very much.

UPDATE: I was very upset because I expected a 2 days delivery, but it took super long to arrive
I finally received my glasses, and I'm happily surprised by the very good quality!
it took 13 days from the order to the delivery, but it was worth it at the end. I also got a refund of the "express delivery" thanks to the customer support manager (Olesia) for the reactivity. I will definitely re-order again using the discount code provided. thanks again.

PS: I changed one star to 5 stars without being asked.

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fast delivery proposed for free (my order was above 130€) but I preferred the super fast (2 to 4 days) 6 days are gone now and still 'being prepared' the customer service stoped replying after the first email!!

First pair I bought was great. 2nd pair had a problem with the prescription (the lenses were to big for the frame type I ordered). The customer service was great, and they offered a full refund or a replacement pair.

Since I opted for a replacement of a cheaper frame (the one I had and worked before) I asked for a refund for the difference and got it.

Honestly, the communication with the support team on facebook messenger was superb. Highly recommend.

Great product, and great customer service.

I have bought different products from them before buying the Valley backpack, and they have always delivered good products.

This time I bought the Valley Backpack as a pre-order from their website just after the Kickstarter campaign ended.

Due to the pandemic, it was delayed, but they gave good information, and feedback. Got the backpack a couple of days ago, and it is exactly what I hoped for.

Good job!

Let me start with the positive - great products for the price, some of the best blue light lenses on the market, even for such a low price. Been using their glasses for two years with no issues. I have the prescription lenses and the Mrs the regular ones. They've also sent free replacement arms for the Mrs' glasses as she sat on them, just had to cover delivery - great customer service.

Now the disappointing part - Decided to chance my frame colour and add new lenses as my prescription went up a bit over the past two years.

The excitement for the new glasses quickly turned into disappointment as I couldn't use them for longer than 5 minutes without getting dizzy.

Quick visit to my local optician confirmed that the right lens was incorrectly manufactured and glazed. The same results were confirmed by a second optician as Customer Service asked me for an optical reading to confirm the prescription details.

The error on my part was to provide a total pupillary distance 66.5, instead of a breakdown for each eye but this wouldn't have mattered that much as my prescriptions are small and I always use my total when ordering online glasses with no issues. The same applied to my previous pair of glasses from B.

Barner have a correct returns policy where prescription lenses can't be returned, unless faulty, which I completely agree with. But as I had the manufacturing defect confirmed by two independent opticians as well as a pupillary distance of 64 instead of 66.5, why is Customer Service still trying to charge me for a replacement pair of lenses?

To have an official analysis done on the lenses, with a laboratory certified breakdown of the results would take a week and cost £70, which I'm not going to do. But surely the word of two independent opticians confirming the manufacturing defect, un-related to the PD, and an unhappy customer should suffice, especially as I have nothing to gain from this.

In the meantime I ordered another pair as I'm hoping for better results and opened a PayPal dispute for the faulty ones.

The moral of the story - own your mistakes Barner.

I just got my 3rd order with them, this time the package was delivered quicker which is great, love their glasses designs, but this time I decided to recognize the work done by their customer Service team, specially a big shout-out to Ismael, who helped me solve an issue, followed up accordingly, made sure that everything was solved, definitely made me feel a valuable customer.

I have made total of 3 orders so far. 2 times for glasses and once for the valley backpack + laptop case and foodie. Can't express how happy I am with the latest order, even better than I have imagined. And as of customer service, Olesia and Ismael did a great job informing me about statuses! Looking forward for more shopping, keep up the good work!

Tengo tanto la mochila como un par de gafas y estoy encantada con ambas. La mochila es muy versátil y me permite llevar el portátil, la comida y la ropa de yoga de forma cómoda yendo en bici. Las gafas son súper ligeras y el color Dark Green muy chulo. Es de agradecer los valores que transmite la empresa. Ah, y la atención al cliente, muy ágil. Gracias, Marina.

Appalling experience. Glasses looked nothing like on the virtual try on - they were far smaller on my face (did not fit properly) and much darker material in reality.

When i went to return them I discovered THE RETURNS POLICY DOES NOT INCLUDE LENSES, which was in no way made clear prior to purchase. Means i have to spend £65 on refund fee and lenses for having a pair of glasses that do not fit. Glasses cost £128 so i only get back £63. Crazy! All for wearing a pair of glasses for 15 seconds that look nothing like on the website.

The company claim the returns policy is clear, but i entirely dispute this. If you see an image saying '30 day returns' next to your checkout basket and no notification that it is only for the frames and not the lenses that is highly misleading.

Customer service department entirely unsupportive and seem to not respond to customers who’ve had a negative experience - have just ignored me since I raised an issue. No way of contacting anyone over the phone either.

Avoid these guys!

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Response to comments below and update on attempt to return glasses.

Hello Jonathan,
thank you for your feedback and very sorry that your experience with Barner was not perfect.

My Comment: Far from perfect. One of the worst online shopping experience I’ve ever had.

We are offering multiple tools to choose the best shape, size and colour of the glasses, as purchasing online can indeed be tricky sometimes: Virtual Try-On, Sizing chart, Instagram filters, Fit Guide recommendations, public review with comments and selfies from thousands of our customers, various photographs with different models and lighting.

My Comment: I used these tools and glasses still did not fit so why not fully refund them?!

We also describe in our FAQs and Return policy, that prescription lenses cannot be refunded as this is something 100% prepared for each customer and cannot be reused for legal and hygenic reasons

My Comment: if they can’t be refunded then you should at least offer to attach them to a new pair of glasses. If they’re technically now mine, how come you’re asking me to ship them back to Barcelona for you to keep them!? I’ve worn them for 15 seconds and it’s cost me £65 now.

The prescription lenses can be returned and refunded only if they have been detected with a manufacturing defect. Otherwise we can refund only the cost of the frames.

My Comment: Surely them not fitting my face is a manufacturing defect when I used your online tools to ensure they fit!?

We are still in touch with you via email, our customer support specialist will respond and offer a possible solution. Thank you for your patience and understanding, and we hope that a future experience with Barner will be more pleasant.

My Comment: I’ve still not heard from you for a few days now. Only email said we cannot refund on the prescription and ‘have a nice day!’ I then followed refund process and was charged a further £15 to send the glasses back to you. I had no choice but to choose DHL pick up who then didn’t pick up the glasses at the allotted time. I waited 3 hours at home and there was no collection so will I now have to spend another £15? This whole experience is a farce. Other online companies allow a drop off and pay for the return postage. You should be paying for your errors not me. Word of mouth spreads and will do way more damage than if you just accept responsibility and cover the fees.

Apologies for these inconveniences, we will take your feedback as a sign to work on internal procedures and general improvement.

My Comment: please do. But most importantly please just issue me a full and prompt refund for £128 + £15 for postage and completely overhaul your returns process. Online shopping is supposed to make life easier for the customer. So far i’ve spent £143 and wasted a lot of hours and I do not have a pair of glasses that I can wear.