Baltic Børn  Arvostelua 

Cannot get a refund, even with the item is obviously mis-sized or mis-made. Store credit is useless if the items are not sized for your height!

I ordered a dress and never received it. I was told they have proof it was delivered and I was responsible for paying, even though it was never received. They will not provide me any proof of delivery. I will never purchase from Baltic Born again.

I received an item with a stain on it and informed Baltic Born 11 days after the item arrived, a few days outside of their official 7-day return policy (they inexplicably have a shorter return window for items that used expedited delivery!). It was during Christmas and I didn't look closely until after we opened our presents... then I just got busy so it took an extra couple of days for me to let them know. It never occurred to me they would object to taking back a damaged item that still had the tags on it.

They said they couldn't confirm the item hadn't been worn by me (even with the tags on it!) because "so much time had passed". I offered to accept a $20 cash credit instead of a replacement, which they declined, offering me a 20% discount on a future purchase instead. That would mean I would need to spend an additional $80 to make this right. Nope, not doing that.

Their ultimate reply was that I should donate the item to a women's shelter. Wow. So let's send a stained item to a woman's shelter... tone deaf and insulting.

This is a matter of trust. I can't do business with them anymore, as I can't trust that they will make it right if they send me a damaged item. I now see that others had written many reviews about problems just like this, and I hadn't looked closely. Their website presents well... everything looks pretty... but in reality you take a big chance buying from them.

I had a very poor experience with this company. I purchased three dresses and didn't realize they were final sale. There was zero flexibility on returns and exchanges. The dress sizes are very inconsistent and the quality is extremely poor. I definitely recommend steering FAR away from this brand. The photos online are beautiful, the actual product is not.

Ordered a dress which did not fit. They only will give store credit for a return. I couldn’t find anything in my size or that I liked and my credit expired. $90 down the drain. . Do not order from them.

STILL WAITING FOR MY PACKAGE! i ordered it the beginning of december and still WAITING they said it would take 5 to 10 day but NOPE

It’s not arriving on time and I’m pretty sure it was supposed to arrive by the 24, I won’t be able to wear it

Awful experience ordering from this store. Dresses do not look like the picture and the material is very cheap. Returned all items with tags still on, never worn (felt the fabric and didn’t like it). They received all items back in perfect condition with tags still on and they are stating they can only refund us store credit. We don’t want to ever shop there again, why would we want store credit?!? When I emailed their customer service they explained that it is a blanket police due to people returning used clothes. I explained that they had our clothes we ordered before we even received a refund and could see the status of the clothes (tags intact and never worn) so the policy doesn’t apply to us and we should not be punished. Once I explained that situation they did not care and told us if we dispute the credit card charge they will put a good on the account for 2-3 months so no action can take place until that is ended (threatening after keeping my money?) STAY FAR AWAY FROM THIS COMPANY

Never received my order, asked for a refund it said it has been ordered over 30 days, but the tracking number provided was wrong so I couldn’t track, when I e-mailed them to ask for the tracking number so I could take to the courier to check where it was I had no response.
2 months almost 3 months in now and I haven’t had a refund or the product I’ve purchased

I give the website 2 stars because I ended up loving the dress that worked for me. That being said, they are not 100% transparent about their return policy. I bought $250 worth of dresses and planned on returning the ones that didn’t work. The website said “free returns” and so I paid for package protection as well for an even more seamless return process. Come to find out, they only offer store credit. They also only give you 30 days after the purchase date to return your items. The package took 2 weeks to arrive and so I only had 2 weeks to return. I decided on keeping the items and am now trying to resell for a quarter of the price. What a bad company policy. I will never purchase from here again and I have told all of my friends and family to stay away as well. Disappointed!

I ordered a sweater from them and it is EXTREMELY unflattering. It looks completely different in person than it does on the model. I went to the website to initiate a return, only to find that they don’t offer refunds, only store credit. At no point during my purchase was this advertised or made clear. I sent a polite email stating I would not be accepting store credit and I would need a refund, and they responded basically arguing with me that the pictures on their website are accurate and it’s my fault for not checking the return policy. If your return policy is this strict, you NEED to state that when people are ordering. I shouldn't have to hunt for it. This is predatory. Now I have to dispute with Amex which creates more work for everyone. Baltic Born, do better!

Absolutely horrible. It's a complete scam. I ordered a dress for a wedding but it doesn't fit. They don't have any other sizes in this dress. I will NEVER purchase the overpriced cheap crap they sell so I requested a refund. They don't provide refunds, only store credit to buy other horrible dresses that are cheaply made. An amazon $30 dress is better quality than this crap. Horrible customer service and horrible company.

This company is horrible. Liars and THIEVES. I have NEVER left a negative review about a company- every company has some weaknesses. But BALTIC BORN is downright shady and sketchy! I ordered 2 items. I double checked to make certain they were returnable for a credit. They were. upon returning, i received an email stating I had a store credit. But it was for LESS THAN HALF OF WHAT I PAID FOR THE ITEMS. The items did not change in price. and there is no way shipping was 60.00. I emailed this company SEVEN TIMES only to get a clearly catch phrased email stating, "Thank you for reaching out to the Baltic Børn Team! We can see that you placed an order with your store credit so hopefully everything is okay, but if not please provide us with an update!" THIS WAS THE RESPONSE FOR EVERY EMAIL I SENT! They stole money from me and hundreds of others- YOU CAN SEE THEIR REVIEWS ON TRUST PILOT AND BBB! You can find their items or similar on so many other sites. Do not give them your business. ALSO THE PHONE NUMBER THEY PROVIDE IS A FAKE. ITS AN ACTUAL HUMAN PRIVATE LINE!!!

kleed is van heel slechte kwaliteit voor hetgene ik betaalde. geen retour mogelijk! kost me even veel als wat ik ervoor betaalde!

I purchased the Eirena black & bronze sparkly gown. This dress was almost $150. It’s beautiful and very sparkly. I put it on and it fit perfectly. Unfortunately, the quality is terrible. The glitter and sequins fell off and were everywhere. They were on me, on my furniture, on the floor, and pretty much left a trail anywhere I walked. The glue or adhesive that was used to create the sparkly pattern, made the tulle stiff instead of being flowy. I was really looking forward to wearing this dress for NYE. Sadly, I will be returning it. Baltic Born doesn’t accept returns they only issue store credit. Hopefully they have something that is decent quality that I can spend my store credit on.

I returned an item, which was recived by Baltic Born on November 1st. They have yet to process store credit after 18 days. I have emailed multiple times. Today I attempted to use the chat but it won't send.

Spend 130$ on a dress that came in and is completely see through with thread hanging out of the stitching. Cheap quality and high prices the dress will fall apart after one wash.

I just ordered from Baltic Born for the first time after seeing their ads for years. I checked reviews here first and was very leery of ordering from them, but after finding two stunning emerald green evening gowns that were unique from anything I’d seen at other stores, I decided to place an order. My dresses arrived about a week later, but they were gorgeous, fit perfectly, and were beautifully made. I was concerned after reading reviews about the clothes being poor quality, but these dresses are perfect. Originally I was going to keep one and return the one I liked less, but I ended up keeping both because they’re too pretty to return! I will definitely order from them again!

I have tried to return two dresses and they have completely stopped communicating with me. Horrible horrible customer service. Highly DO NOT recommend this company. Take your business to one of the so many other retail options that value your business.

I have not received my order, it has been “out for delivery” for over 2 weeks. I have emailed Baltic born 3 times with no response. Now I am having to try to get my money back through my bank. Non existent customer service, terrible!