Baltic Børn  Arvostelua 

Would give zero stars if possible. Low quality products and their return policy just proves the owners are knowingly selling bad products. The business would lose too much money if they actually offered a refund for unwanted goods. Avoid at all costs.

New customer who bought two dresses. They were good quality/fabric, but had to return both due to misleading color depicted on the website as well as length issues (both shorter/longer than depicted).

My Mikla dress came threaded with a long paper security ribbon through the arm and neckline with various warnings about damaging or removing under threat of not being able to return, etc.

Although I knew about the rigid 'store credit only', I thought at least one of the two dresses I ordered would've worked out. But unfortunately not.

The whole experience with Baltic Born feels rigid, punative, and not customer-centric. I also tried to engage the Live Chat on their website to ask some questions and there was a date-stamped auto-prompt message that said "We're out for the holiday but will be back December 1, 2025" (it was 12/13/25 when I tried to chat with them). Really poor.

Additionally, they look like they are suppressing Google Reviews AND the only reviews they allow customers to leave on their website (which all happen to be 5 stars) are from buyers who belong to their Rewards club.

I don't want anything more to do with this brand. I'm a 'one and done' customer.

Purchased a black dress for a wedding. Dress was reasonably priced and looked beautiful online. The dress I received was made of material that was stiff and scratchy, tight in the chest and very large through the hips. Discovered the return policy is for store credit only. I have looked online to use the credit, but am fearful of the same issues and experience. So am just writing the cost off and will try to save someone else the trouble in the future. Really poor quality and horrible return policy.

I will never shop here again. They only offer in store credit for their crappy clothes. I just want my money back.

I ordered from Baltic Born several times before receiving an email that the two dresses I recently purchased were "unsellable" and I was no longer able to return items.

When I reached out for clarification they sent a picture of a few pieces of dog hair and then informed me the same issued happened 2024 and this was now my "second strike." When I told them I was never informed of the issue in 2024 and asked them to reconsider since I was never notified the first time, this was their response:

"Thanks for your reply and no problem at all, we'd be happy to attach those pictures from our returns team as requested. Additionally, we did not notify you of the other two in February, as we only inform customers at the 3rd strike, as that is when our returns team alerts our customer support team, of the repeated return situation. We apologize for any inconvenience."

Shoddy way of doing business...

I wish I would have looked at the reviews before I ordered so many dresses to try on for my daughters wedding. I didn't like any of the dresses that I got they are not good quality. So I had a 400 credit that I had to use because THEY RETURN NOTHING! I bought some sweaters and am so disappointed. You are better off buying off of amazon.

Don’t buy from this company. I purchased a dress for a wedding, but it was darker than the online pictures. I purchased the “free shipping and protection.” The dress was not listed as final sale. I tried to initiate a return and it says it is not available for return. I keep getting automated responses- no human response so far. Terrible customer service.

Great customer service! I emailed them about a website glitch and they replied right away!
They also sent a reminder email that I had an $80 store credit that I had forgotten about!
Thank you, Baltic Born!

Unethical return policies even when they are in the wrong. Not only do you only get store credit but if you pass the 30 point even by a day they refuse your return. Claiming the “condition” of the item cannot be guaranteed after 30 days like it’s a freaking carton of milk. Horrible customer service, terrible experience overall. Website colors are almost always off. So just be prepped for a headache. It’s sad because some of their items are cute.

Easy purchase! Gorgeous dress!!!

STORE CREDIT POLICY ON RETURNS!

I bought a very nice navy blue and cream strip sweater for my daughter wedding event. I wore it once and washed it as the instructions told me to. When I started to pack the sweater I noticed pink run where the navy blue meets the cream. Since I am leaving in 4 days for wedding, I did email and called. It has been 72 hours since email and phone messages. They have not contacted me at all. For a 52.00 sweater this should not happen. I am just upset that no one has contacted me in regards to issue, based upon their timeline. I love the sweater and was looking forward to wearing it to one of the events. I really thought I would hear from them.

I wouldn't but from baltic born again. They charge you a return fee at check out. I bought the return fee, because I bought two dresses and wanted to see which one looked better. Tried to return it and was denied, website stating that the return was not eligible on that item. Tags were still on and I only tried it on at home. Will never be buying from Baltic Born again

I ordered 4 dresses to choose from for an upcoming gala and didn't like any of them for various reasons -sizing, colors, didn't look as pictured online. I paid for the "easy returns" at checkout and am now learning I can only get a store credit. Sure you can say I should've looked it up before shopping, but in this day and age, who doesn't allow refunds if you return items new with tags within the set timeframe. Also as a women owned company, it feels so anti-women to have such a strict policy when we all know how challenging it is to find the right fit even when measuring. Super disappointed in this brand. Was really hoping to find a nice, new place to shop.

Horrible. YOU CANNOT RETURN ANYTHING!!! Do NOT ORDER!

Leider hat die Lieferung meiner Bestellung ewig gedauert, was wohl kein Einzelfall ist. Die Qualität des bestellten Kleides ist auch höchstens okay und ich finde die Farbe weicht von der Online-Darstellung sichtbar ab, da hätte ich mir bei dem Preis mehr erwartet. Man muss aufpassen, dass man auf jeden Fall die richtige Größe bestellt, umtauschen und Auswahlsendungen sind in dem Shop eigentlich echt keine Option. Nichtsdestotrotz ist es ein sehr schönes Kleid, das ich so oder so ähnlich nirgendwo anders gefunden hätte.
Fazit: wenn man dort „das“ Kleidungsstück findet, das man wirklich unbedingt haben will, kann man dort schon bestellen - empfehlen würde ich es aber keinesfalls.

I had ordered 2 dresses, one for a wedding and 1 for vacation. Luckily I plan ahead because they took 3 weeks to arrive. Both dresses arrived today and although fabric and colors were excellent the fit was not. So I attempted to return them and then discovered no refunds. They only do credit to purchase more dresses, etc. I really struggled with the choices available. I am petite 4' 11" and most of there dresses are long with a few mini and mid length. I would have preferred a refund, but no such luck.This literally took over an hour trying to select exchanges before I could print the return mailing labels.
I tend to try on the clothes ordered online and if it's an instant no, I return them same day tags and everything in pristine condition. This will be my last experience purchasing from Baltic Born.

Beware of shady, unethical return policies. I purchased a dress which was nothing like the advertised picture. It was baggy and did not fit. It looked totally different on their website. I knew I could not get a refund, so I selected another dress in exchange (my only option). The 2nd dress came and was gigantic....I ordered a size small and it draped on the floor and was ill-fitting in the top. I am 5'6" (average height) and 125 lbs, so this should not have been so ill-fitting. I attempted to exchange it for another dress but was told I was only allowed ONE exchange. This is very frustrating for something I feel is their fault (poor sizing). I am now stuck with an expensive dress that does not fit. Their pictures are misleading.

If I could give zero I would. This company purposely misleads customers about returns and specifically that there are no refunds. They bury their policy in a link at the bottom of the website in small type. There is no mention of no refunds at checkout or in confirmation emails even. They also only employ a AI bot to respond to customer complaints. It's a scam company in my opinion. I completely understand paying to return a purchase if I am getting a refund. But to have to pay shipping both ways and only be allowed store credit in this market is despicable. Their whole policy directly contradicts their claim to be sustainable if you can only risk purchasing 1 item at a time in case it doesn't work out.

I wish I had something good to say as I was really excited about getting the dress I had ordered (first time ordering from here), and a friend had recommended this company but unfortunately, these people get 1 star and it would be 0 if that were an option. I ordered a dress a couple weeks ago, it shipped out quicker than expected, and to my surprise, was shipped via a carrier that I had found was only for APO or PO boxes when I live at a physical address. I was under the impression, based on their shipping policies, that my order would be shipped via UPS, which is more reliable for me and is the only reason I proceeded with the order. Well shockingly, my package with DHL/USPS shows it was delivered to my mailbox and it is in fact not there. Naturally, I contacted both the postal service and Baltic Born concerning the delivery being missing. One would think that Customer Service would take care of the customer right? Oh no. Since I opted out of "Protecting My Package", I am SOL according to Baltic Born. I opted out because I thought my package was shipping with a reliable carrier so I didn't feel the need to spend the extra money and in doing so, Baltic Born refuses to refund or replace my package because they don't purchase warranties with the carrier. No offense but that doesn't sound like my problem, especially now that you're keeping MY money and I have no product. Absolutely terrible business practice and not customer-friendly. Practically theft if you ask me and a total scam to trap people into losing their money if they chose to save a few dollars by not buying package protection only for them to lose the whole lot. As if it couldn't get any more insulting, they thought it was an appropriate solution to offer me 40% off a new purchase. Are they out of their minds? So you want me to be out the money on the original package, and now you want me to spend more money only to probably still not get my item? It's laughable honestly. I wouldn't recommend shopping here unless you feel like risking a chance to lose your money and your product all in one. Don't expect them to be helpful about it either because they will just throw their vague policies in your face as a cop out.