Lastman's Bad Boy Arvostelua 

BAD BOY - HORRIBLE!
We purchased a dishwasher in February which showed available on their website. At the end of March we were told sorry, no stock. Asked to cancel and were told NO we can only get an in-store credit. I said ok then we will just wait until June as now that is the date we MIGHT get it. After numerous calls to confirm the delivery we found out at the end of May that they had no clue when the item will come. They offered us another unit in place of the original one saying the unit was just as good and in stock too.... We agreed happily so we could just close this matter.

"NEW" dishwasher delivered on Saturday June 5th and the installer came June 8th only to tell us the top rack is broken and he doesn't do repairs so we should call Bad Boy back regarding this issue. STILL paid the $40.00 fee for the install because he's a contractor. Also there's a scratch on the inside on the stainless steel. They told us to call service.. BUT IT'S A NEW UNIT.. WHY DO I NEED SERVICE? With no other option given, we call GE and they say they'll send a service person but there's something strange here.. the new unit warranty was registered in APRIL to a different customer!? We just got it on June 5th.. how can this be? Obviously this was a unit that was sent back by another customer. She asked if we wanted the service. How can she still offer to service the unit when some elses name is on the warranty? And we were expected to just be OK with losing 2 months of our 1 year warranty?! Totally horrible service,  spent all day making calls, just to have a Manager argue with us after all this!!! No resolution as of 4:30 pm Tuesday June 15th... still waiting for an email/call.!! Finally had to call back after 3 messages not returned. June 17th, spoke with Abby  - @ the Brampton store. This so called Manager was the most rude and condescending person I've ever dealt with! I was accused of breaking the dishwasher myself, even though I told him they definitely delivered us a USED unit. He ended up referring me to his head office & I explained it all to them AGAIN who finally seemed to get what happened and admitted they mistakenly sent us a used dishwasher. They can't give me my money back, but can exchange it.. to exchange it she'll need approval so she'll call me back. After almost 2 weeks of calls and arguing unnecessarily they called me to say they are sending a new unit. The new dishwasher was supposed to come on 22nd pushed to 23rd.. no room on truck. Finally got it.. I like the unit fine, but I will NEVER EVER EVER deal with Bad Boy again. Worst experience ever in my 35 years of marriage. GO TO LEONS.

This companies prices are great but their service is the worst I have ever experienced ( other than Air Canada). I placed an online order for an appliance that they did not actually have in stock I leaned after calling their customer service line and waiting for 90 minutes. I requested cancellation of the order and received an email saying management had to review and approve ??? This was paid by PayPal and the debit was right away when the order placed so why not the refund right away back into PayPal. This is quite possible since I have had more reliable vendors do this including a Caribbean based car rental company who's credit appeared in 1 day. This delay means they have my money in their float but perhaps this is their business model selling appliances they do not actually have and will not get for prolonged periods of time with no warning at the point of purchase. Other appliance/ home companies do have this info on their websites so stay away form these guys. 10 days now waiting and initiating a PayPal complaint to get a refund through them since bad boy not answering emails about the refund - simply gone silent so what a scam to get a massive float

I placed an order (on-line) over one month ago. I did receive an order confirmation and nothing since. After trying to call the order support line, numerous times…ring for 20-30 mins. and no answer. I called a local store and they informed me that my order was back ordered and have to contact the e-commerce department for information.

Why have we not received any notification of delivery, a notice of items being back ordered or a tracking number?

This will be our last time ordering from Bad Boy!

first and last time buying from Bad Boy!! The couches were defective upon delivery and I've spent hours getting different stories from different people. Worst customer service ever...their salespeople are like used car salemen ( apologies to most used car salespeople!) While I liked the couches and the price...the after service is appalling, no return calls and the store didn't even pick up the phone calls or have an answering machine. Buy somewhere else!
Oct. 29th update..after many phone calls and much frustration, our warranty was refunded ($288 + tax) and we were given $350 back for damage to couches. We were given the option of being shipped 2 new couches, but we refused that because we were concerned that the new ones might also get defective or we might never receive them. To summarize, we were satisfied that we got credit, but will never deal with this company again. I have no proof, but I believe Bad Boy purchases damaged furniture or seconds, and this is how they offer lower prices.

Very bad customer service. Bought a bedroom set online, paid in full on Jan 2021, they delivered queen size instead of king size, measurement of nightstands are not as per advertised, partially damaged dresser. Despite more than seven months on wrong and damaged delivery and many emails and telephone calls, they don’t bother to replace it. I don’t recommend buying from them …

Worst ever experience

They didn’t have the stove advertised but still charged my credit card. I canceled my order but not gettIng my refund. This is more them a month. No one picks up the phone, nor replying my emails. Such a stupid brand is working in Canada from years.

This has been a nightmare from the start and still never ending. Purchased a 3000.00 fridge don’t get a confirmation email but the money was gone in minutes. I call after not hearing anything for 2 weeks. They tell me the fridge I paid for is unavailable. They try to sell me another fridge that has as many bad reviews as bad boy. I say no I would like a refund . It’s been a month now of phone calls and emails with no end in site. This has got to be the worst experience I have ever had. Should have looked at the BBB to see they have over 800 complaints against them.

I purchased a bedroom set and mattress over$6000.00 from bad boy they assured me my delivery would be on the Thursday had to take work off to be home for the delivery the day of delivery I was told it could not occur because they were doing inventory! I went directly to the store and talked to an assistant manager who told me I’d be compensated for the error and that the manager would call me Friday to rectify the situation well that was a bust ! Delivery men showed up and delivered it 2 days later luckily I was present to receive the order cuz I was leaving for work! I still have not received a call from the manager after leaving many upon many messages! I was even hung up on by the receptionist! You don’t treat customers so rudely ! I’m so disgusted with the way we were left hanging! Bad boy does not give a care about their customers only money!!! I will never shop at bad boy ever again!

Actually, if there was an option to give 0 stars for this review that would be my choice. I purchased a loveseat from Lastman's through their online store on March 22/21 and it was finally delivered on September 21/21!! After MANY phone calls and emails, I finally spoke to a customer service agent on August 4th!! My request for someone to call me never happened. Email responses from the company were generic and not specific to my account. I waited almost 6 months before my product was delivered. To be completely transparent I did recieve a call on August 18th to deliver the product 2 days later. I received no other options and since I was not available on that date I asked for another delivery option. They said they would call back - On September 10th they called again and arranged for a delivery date of September 21/21. I received the product - after almost 6 months of waiting. At one point I asked for a refund and was promptly informed that they did not give refunds but store credit. Not wanting to ever purchase anything from this company again I just waited for my purchase. Perhaps the in-store shopping and delivery are more efficient and customer service friendly! I will certainly never enter one of their stores or shop online with this company ever again.

ust stay away from this company!!! I should have the option to choose a NO STAR rating! This company doesn't know what "customer service means". As soon as you sign a purchase agreement, and if you're as unfortunate as me to be fooled by their false information about their warranty and pay for a warranty as well, then they don't care about you and your satisfaction at all! I received my item in 3 months instead of 2-3 weeks and despite several calls (leaving voicemails since nobody answered) and emails, they never called me.
We were offered a 5-year warranty at a cost and the Sales rep answered all our questions wrong. After we signed and paid, we received the warranty brochure and when I read that at home I decided to cancel it but THEY SIMPLY DONT CARE AND DONT GET BACK TO YOU and when I finally drove to the store I was told that NO MATTER WHAT, nothing paid will be refunded!!!!!! They sent me back home with a promise to call BUT THEY NEVER CALLED!!!!!!!
Horrible experience!
The review above was posted on Sep 7th, today is November 18th. Although they asked me to send them info to look into, but NO RESPONSE and NO CONTACT by them yet!!! Just don't be fooled by their responses to the reviews! They're lying and they don't care to get back to you!

First of all , a warning from the Better Business Bureau

BBB files indicate that this business has a pattern of complaints concerning delivery and customer service issues. Specifically, consumers allege they have not received products that were ordered and there is a lack of communication from the business in regards to delivery concerns. Additionally, consumers have suggested that Lastman's Bad Boy is delivering products that are damaged.

The reviews from former employees is just as dismal .

They'll promise you whatever it takes, lie to your face then ignore you or worse , charge you a restocking fee for items you never received. It's their business model .They are the furniture store equivalent of the slimiest of pay day loan sharks .

Avoid this store and the hillbillies that work there . They have no ethics , or scruples. Buy there at your own peril!

This is a terrible company I highly recommend please do not order from Lastmans Bad Boy. Even though the cost of items is lower then most places I will be spending the extra money just yo go to a better company. I ordered a couch on March 17 2021 and today August 23 2021 I received a call saying the couch I ordered will not be in stock until 2025 no joke. I spent countless hours on the phone and on their chat system and no one could help me or tell me anything. It was so frustrating.. save your time and order anywhere else but here as I will never ever give them my money again. I am now in the middle of waiting for my refund which they said 3-5 buisness days so we will see. In the meantime I ordered a couch from another company today and will get it this weekend (5 days after ordering).

This company is nothing more than a scam. I ordered a fridge months ago that said it was available on their web site only to find out it was not and they had no idea when it would be. I then asked for a refund 1 day after I found out and the said no way. 3 months later I called and demanded a refund and they finally agreed but it was going to take 12 business days to process back to my credit card. I didn't think a company that advertises on TV constantly could be so corrupt. Pathetic!!

They lie, cheat, rip you off, mistreat you, are extremely rude and what else to describe worst ever customer service. Ordered product online with removal service. They changed the product as the one ordered was unavailable. Paid for removal service. The guy who showed up said, he does not know how to remove it. Called customer service to get refund but never got.

Horrible customer service. Please stay away. They will rip you off and lie to your face. If you don’t believe please check the better business bureau. Over 580 complaints. Never again!

If I could give them a -10 stars, I would. This company or lack of it, absolutely refuses to acknowledge any wrongdoing. Zero customer service from anyone including management and they will block all negative social media interactions and only keep the favourable ones. They have an F score on BBB and a a Poor Trustpilot rating so I believe that all of this speaks volumes about the crap they sell and the service they are providing. This needs to stop and they need to be held accountable.

Would be lower but it’s not available. I ordered furniture last November 2020, from these crooks, kept calling to see where it was and kept being told after it said online that it was in that it never came in. I moved into my home in April 2021 and was going to be without furniture.
Last time I called they said oh looks like end of July before it comes. Like hell ok 9 months no delivery to them let alone more, WTH……
I finally cancelled the order and ordered else where with it arriving within 4 days, but I’ve been fighting for my money ever since snd they just keep ignoring my requests. This is over 1400.00 thst has not been refunded in all this time and I’m sorry but I am not rich to just toss it aside.

Will NEVER recommend this company.

Doesn't even deserve a one-star!
Bad customers service, the product is really bad too, within two weeks sofa set get damaged and can’t even use my warranty😡
Never buy from the last man bad boys again

Warning stay away from this company they start to addvertise and lie to get the money after that they dont deliver your stuff on due date so when you call them they lie again. I ordered 6 applinces on march 19 non of them came on due date and now is july 15 still not deliver the cooktop and they dont refund. Now i am trying to get money back from the bank buy it frome the other store which have ready to deliver.

I AM REACHING OUT TO LET EVERYONE WHO IS ABLE TO READ THIS TO NEVER ORDER FROM THIS STORE. I HAVE SPENT THOUSANDS OF DOLLARS IN APRIL AND I STILL HAVENT RECEIVED MY COMPLETE ORDER. THAT WOULD BE UNDERSTANDABLE HOWEVER ONE OF THE PIECES OF FURNITURE I ORDERED: A BED, DIDN'T COME AS COMPLETE AND I HAVE BEEN STICK FOR A FEW MONTHS WITH AN INCOMPLETE BED. I ALSO HAVENT RECEIVED A REFUND THAT I HAVE REQUESTED FOR PAST MONTH FOR AN ITEM THAT I HAVENT EVEN RECEIVED. THIS HAS BEEN THE BIGGEST REGRET I HAVE AND I AM NOW FORCED TO PURSUE THIS LEGALLY!