Babble & Goose Arvostelua 

Horrendous customer service. Long delivery times to the point I had to contact my bank. When contacting customer service they said the onus was on me to chase Royal Mail which legally is not the case.
I then returned an item a week before Christmas and have had no email to confirm that refund is being processed. Live chat is useless. And I had to pay refund costs. Customer service response times are a joke. If it wasn’t for the fact my daughter likes the product I would never purchase from them again.

Ordered two pairs of trousers which were lost in transit and never arrived at my post office, not the company’s fault at all. Emailed to let them know and was asked if I’d been in contact with Royal Mail to find out where my parcel was? I responded saying they’re responsible for chasing it up and sending a replacement/ refund. A new parcel was sent out quickly, wouldn’t mind spending the £160.20 (with a discount code) on 2 pairs of trousers If they were good quality but was not worth it at all regardless of the fact they’re made in London. Poor quality and completely inaccurate sizing. Sent them both back just under 3 weeks ago and didn’t hear anything, I tracked the return to see it arrived at the company’s warehouse on the 26th of November. I had to email again yesterday asking about the refund which they then issued. Seems like customer service/ the company aren’t very proactive I had to email to let them know I was missing my parcel then again to remind them to send my refund (after 3 weeks!)

Obsessed with these joggers!
Have purchased multiple joggers from B&G and always love the fit. As a taller girl it's difficult to find trousers that sit nicely but their range always fits perfectly 👌

Was so happy when my pants came they were gorgeous but unfortunately they are just far too long and not true to size. First time I wore them I’d gone out in the rain and they had gotten some marks on the bottom due to the length followed wash instructions and all sorts and washed the pants inside out. The material is not even velvet anymore is so rough I can’t even wear them and I only had worn them not even for a hour once!! 🤦🏻‍♀️for like £90 it’s completely not worth the money at all. Wish I’d get a refund absolutely cheap material and overly priced for absolutely nothing. Could find better on SHEIN! Not to mention how long I had to wait for them to come!

I like the look of the joggers but they are very much over priced for what they are. I don’t think the material is particularly good quality for £90 joggers. The fact you have to take up yourself is ridiculous for such an expensive item. It took me around 30 mins to take them up properly with a sewing machine as I know the iron on stuff doesn’t last and is hard work to use.

Quality of the product is just okay you'd be better off buying equivalent from subdued for half the price. They also have no ability to ship to europe without charging UK customs but only recently updated their site to say this so you'll end up paying anywhere between 30 and 70 euro on top of your shipment.

Bought a pair of joggers for my daughter’s birthday, didn’t realise there’s only 28day return . Return date was well past and my daughter needed a different size unfortunately .
Customer service replied within a few hours and honoured a refund so I could replace .

I add to the poor reviews of this company - expensive - poor service - awful quality - coliirrsn from string to trouser and the company say not possible. Utter rubbish -
Will not recommend or buy again.

Horrible company. Joggers arrived weeks after ordering and were completely damaged. Paid £80 for absolutely nothing as Babble and Goose won’t do anything.
They take your money but have zero customer care

Very overpriced joggers, quality is okay but expected better for the price. Delivery price (£5.95) is ridiculous considering it isn’t even next day delivery!

A premium brand charging nearly £100 for a pair of joggers (that don’t even colour match the bandeau top), you’d expect their customer service to be exceptional. Sadly not. The sizing also only allows for a super skinny waist so very tight - I wouldn’t waste your money, even if you are ‘slim’. They need to review their customer experience versus what you pay, big time! I will not be buying this brand again.