AZDOME Arvostelua 

Bought an Azdome PG 17 in November. The hardwired kit supplied was wrong and was ordered based on the description in the add. I contacted them about this, attaching screen capture proving my case. They were very apologetic which was encouraging but this was followed by many more saying the advanced engineering team were looking in to the matter. Having done so, they refused to offer a prepaid return for the hardwire kit even having proved it was advertised as suitable for the mirrorcam. While this email exchange was in progress, I bought another Azdome PG020S-R and they delivered a Japanese version. Oddly, the box that it came in was in English and the manual cover was also in English, yet it too was in Japanese only. Again I contacted them about this and the emails of apology kept coming. Again, as before, they said they would pass this on to their advanced engineering team. They requested videos of the Mirrorcam demonstrating it was in Japanese. I did so and sent them a youtube video. Again they said they would pass it on to the advanced engineering team. Many more emails passed between us. This was not rocket science, bringing this before the advanced engineering team, it was simply a matter of providing a prepaid return for both items but they refused to do so. However, on January 30th, I got fed up with the copied and pasted apologies. It became quiet clear they were not going to resolve these two issues. Angered and frustrated by their procrastination, I decide to take the financial loss, dumped it in the trash can and moved on. I have never experienced anything like this before with anything I bought online. I am a long standing customer of Amazon over many years and had the occasion of returning items which had issues and they provided a prepaid return lable without any problem. I will keep this in mind from here on. I offer this as a true and faithful account of my experience with Azdome backed up by emails to support my review.

Site intéressant mais le manque de tradiction me semble griant

Good costumer service, product quality is superb same as advertised.

entreprise sérieuse et soucieuse de ses clients.
j'avais reçu un kit de connexion avec une prise inadapté à ma dash cam ils m'ont envoyé le bon modèle très rapidement. je recommande cette marque.

Fast delivery by airmail, with parcel tracing, new goods in original packaging, everything perfect

Have just found the parcel, delivered yesterday, will see how it goes,

Great product, fast shipping.

Fast Shipping, nice customer care, proper packaging, and the product with various functions. I am still waiting for my son to install.

Modifico la recensione precedente in quanto dopo 1.000 peripezie mail e pec il pacco è arrivato in deposito all'ufficio postale e sono stato avvisato. La Dasch Cam, vista la nomea dell'azienda produttrice potrebbe essere meglio. Non ci sono istruzioni in italiano e, nonostante sia espressamente scritto nel libretto di istruzioni, non è possibile l'impostazione in lingua italiana. Vedremo com'è la funzionalità nel suo complesso. Se qualcuno di AZDOME mi legge consiglierei di rendere rotante la piastra di collegamento con la Dasch Cam in quanto ci sono molte più possibilità di adeguarla alle diverse vetture.

Mein Storno wurde ignoriert. Die Bestellung geht aber trotzdem zurück.

I was pleasantly surprised by the prompt support provided on this item: I needed help setting it up and also unintentionally damaged one of the cables during installation, and the support team has promptly shipped me a replacement. I am looking forward to finishing the set up and using this item for years to come.

The worst online experience i ever had was with this website. They don’t answer your emails nor phone & WhatsApp after you purchase the item. They don’t communicate with you after you send the money they ignore you. Still my issue haven’t been resolved

It was a great experience from you thank you for this amazing product The information technology is good and the camera is very clear its resolution reaches 5K its use is very easy and its installation is easier thank you again ♥️

It’s been one month since I ordered, still haven’t got it. I tried contacting them but no response.

Since purchasing a new car I needed to move my Azdome dash cam. In doing so I needed another piece of double sided tape. I was amazed that they had one available. I ordered the tape and and within 3 days I had it in my hand. Great customer service.

Very impressed with the presentation, delivery and instructions. Easy to install and link to any mobile device. Screen is not obtrusive and with the app you can view videos from the larger screen.

Azdome dash cam m300s what pile of poo tried to get say phone is not supported. Should tell you this when you purchase it not find out after you have paid to get it fitted I have samsung a13 phone can't get any help of support so complet waist of money.

1st camera system You sell camera then send the wrong camera ordered a M300S you sent a M300

2nd camera system You are selling M300S cameras with missing cables, then refuse to send replacement cable.

التوصيل سريع جداً وصل في ١٠ ايام والشحن جداً سريع

I had a terrible experience with AZDOME! I bought AZDOME M550 Pro and it came broken "Order DLZ3820" , and I recently placed an order for an Arpha K03-2P, which came with a "buy one, get one free" deal. My payment went through, and I received a confirmation email "APP1015". However, just two days later, my order was canceled without any explanation!
To make matters worse, they haven’t even processed my refund yet. And to be honest, I don’t want the refund. I wanted the product that I paid for and was promised!
It’s incredibly unprofessional to cancel an order without giving a reason or even informing the customer properly. I’ll be sharing this experience on all my social media platforms to warn others about how poorly they handle customers. I wouldn't recommend AZDOME.COM / AZDOMEVIP.COM at all!
#BadService #Disappointed #OrderCancelled #CustomerServiceFail