As a Landlord, Avail has proven over and over to be an asset in every way possible. Their employees are Professional, courteous , prompt with responses and extremely knowledgeable. I recommend AVAIL w... Näytä lisää
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Avail.com is one way to get your payments processed hassle free. This service gives me reassurance my payments have been securely received while keeping me reminded of mmm transactions completion via... Näytä lisää
Yritys on vastannut
Avail is a good basic tool but lacks a commmitment/history to improving the product. Lacking: 1. Seperate linked bank accts for Security Deposits (SD) vs Rents (add payment get reported on 1099 w... Näytä lisää
Yritys on vastannut
Avail makes tracking rent payments a breeze, and send out automatic late payment notices. Easy to screen potential tenants and removes a lot of the headache a small rental business owner may face. Ha... Näytä lisää
Yritys on vastannut
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Yrityksen kirjoittama
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Yhteystiedot
901 E. 6th St., Suite 500 , 78702, Austin, Yhdysvallat
- 3122929347
- support@avail.com
- avail.com
4,0
Hyvä
399 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent experience
Excellent experience! I’m a landlord self-managing a rental house and avail is my go-to platform for property management. I love the flexibility and options.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Mik,
Thank you so much for the 5-star review! We are thrilled to hear that Avail has become your go-to platform for managing your rental.
Our goal is to provide the flexibility self-managing landlords need to succeed, and it’s great to know we’re hitting the mark for you. We look forward to supporting you and your rental business for years to come!
TOTAL WASTE - Do not use
I paid for a subscription that produced no results. I asked for a refund and they said those are not given. That's a sign there that they are used to getting complaints. This is a waste of time and money. Don't use them!
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Ryan,
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our Promoted Listings feature didn't meet your expectations. I can certainly understand how frustrating it is to invest in your rental business and not see the immediate results you were hoping for.
To provide some clarity, our Promoted Listings feature is designed to give your property premium, "top-of-page" placement on several of our partner sites. This significantly boosts your listing's visibility to potential renters in your area. However, while better placement increases the opportunity for more leads, it doesn't guarantee a specific number of inquiries, as interest often depends on local market trends, seasonality, and property specifics.
While I understand you’ve already chosen to close your account, we still value your feedback as it helps us improve how we communicate our services. Although we cannot offer a refund for the promotion period that has passed, we would have loved the opportunity to review your listing with you to help optimize its performance during your time with us. We wish you the very best of luck with your future leasing and property management.
So was interested in a house for rent…
So was interested in a house for rent but when I checked the address completely different house... BEWARE
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Sara,
Thank you for bringing this to our attention. We are deeply concerned to hear about the discrepancy you found regarding a property being listed through Avail.
Please know that we take all reports of fraudulent activity or misleading listings very seriously. Maintaining the integrity of our platform and the safety of our users is our highest priority, and we have zero tolerance for deceptive practices.
We would like to investigate this specific listing immediately to ensure no one else has a similar experience. Could you please contact our customer care team with the details of the property in question?
We are committed to making this right and would appreciate the opportunity to help address your specific situation.
High cost, poor service, bad choice for small landlord
Avail is an example of a small company that built a great product for landlords, but then got acquired by a larger company (Realtor.com) that more than doubled prices and destroyed the excellent customer service. Phone support used to be great. Now their phone support is not available during published times and I have been on hold today for 90 minutes. Also, AVAIL charges $9/month per rental unit (highest price I've seen) and yet I discovered that they've been overcharging me (not hard to do the math) ever since I removed a property from their site almost a year ago. When trying to alert Avail of this error, I haven't been able to get a reply from them by phone or by email. For a small landlord who wants an economical, efficient way to collect rent online, I recommend you look elsewhere.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Marc,
Thank you for sharing your feedback. We truly value the long-term relationship we’ve had with you, and it’s disappointing to hear that our recent support experience didn't meet the high standards we strive for.
We want to personally let you know that we have reached out to you directly via email to address your concerns regarding the wait times and your account billing.
We are currently in a significant growth phase, hiring and training new team members to ensure our "Priority Support" lives up to its name and that our response times return to the level our landlords deserve.
We look forward to continuing our conversation via email to make sure everything is resolved
IMPOSSIBLE to contact customer service
Updated to 3 star - after posting here, I finally did get a response and they adequately addressed the issues. Hopefully this is not an ongoing thing as this was literally the first contact I needed to make with them. -----
IMPOSSIBLE to contact customer service. Landlord trying them out as looking to get online service/payments. Very first payment Tenant had problems paying and my attempts to contact their "support" was a joke. Literally stayed on hold for more than 1 hour two different times with no answer. Left number for callback 2 times with no response and tried email/chat support with no response. They say they have "fast processing". Tenant pays on day 1, they do not show it "withdraw" until day 3, then shows it supposed to deposit to my account on day 8. Horrible.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
HI Rod,
Thank you for taking the time to share this feedback. We are truly sorry for the frustration and stress this has caused you and your tenant. It is clear that we missed the mark in providing the timely support you deserve, and for that, we sincerely apologize.
We understand that waiting on hold for over an hour and not receiving a callback is unacceptable. Please know that we are actively working to address this; we are currently in the process of growing our support team specifically to shorten wait times and eliminate these delays for all of our customers.
We do see that you were able to connect with an agent on 3/2. During that conversation, our team member aimed to explain the standard processing timeframe for payments through Avail, including the gap between the tenant's initial payment and the final deposit into your account.
We were able to connect and follow up with more detailed information via email to provide a bit more clarity into that process. If you have any other questions or need any further assistance, please don’t hesitate to contact us.
this property management company aligns with slumlords
this property management company has no standards for their owners. They do not monitor the illegal actions of landlords and serve no useful purpose except for the landlord to hide behind. According to the owner, they do not forward the messages however, the owner is zero integrity so who knows? I requested a copy of the contract and received no response. This is in regards to Dynamic Synergistic Solutions and specifically the property located at 27272 6th Ave., Gill, Co. Aligning this company with a slumlord makes your company guilty by association. The owner blamed Avail for her lack of response to the illegal conditions.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Nancy,
Thank you for sharing your concerns. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We want to clarify that Avail is a software platform that landlords use to manage their properties — we do not manage properties directly or oversee landlord conduct. Regarding the lease, we’re only able to provide access to documents that have been fully finalized. In this case, the lease in question has not been signed by the landlord, which is why neither party has access to it through our system. For the same reason, certain features, such as maintenance requests, would not be available without an active, finalized lease.
We encourage you to continue working directly with the property owner to obtain the documentation you’re requesting. If there’s anything related to platform access we can help clarify, our support team is always available.
Avail is great for Property Management for Owners
Avail has been a great tool for managing my rental property. I enjoy the easy and intuitive user interface and the simplicity of adding, screening, and managing tenants.
29. tammikuuta 2026
Vastaus yritykseltä Avail
Thank you so much for your thoughtful review!
We’re thrilled to hear that Avail has been a helpful tool in managing your rental property and that you’re enjoying the intuitive interface and tenant management features.
We appreciate you being part of the Avail community!
Landlords be aware - fraud scheme on avail
Landlords, Be Aware.
There is a serious fraud scheme going on the Avail platform where a former tenant can dispute a legitimate payment after moving out and Avail immediately pulls the money from your account with no notification, no verification and no request for documentation.
If a tenant can simply click dispute and Avail automatically drains the landlord’s account, this platform is a major liability. It provides ZERO protection for landlords and hands all the leverage to dishonest tenants.
Avail is not a safe system.
If you value your money, do NOT trust Avail with rent payments, you can lose funds instantly without any due process.
—————
Update:
After posting this review, Avail responded with a generic explanation about their ‘process’ I need to make this very clear, their reply is not accurate in, in fact it’s misleading.
For starters, Avail did not notify me of anything, either being a dispute, or a temporary hold, totally nothing. The money was simply pulled from my account with zero communication. If there is supposedly a ‘process’ landlords are not included in it. No email, no warning, no request for documents.
Your customer support also admitted that the billing department cannot be contacted directly and that there is no timeline at all for a response, it can be weeks or months, no one knows. That means landlords are stuck waiting for weeks while their money is taken. I saw another landlord’s 3months of rent was taken for the months that are in the middle of the lease. That is not a fair or transparent process.
If what you claim were true, the landlord would at least get a notification saying, ‘A dispute was filed, we are temporarily holding funds pending review’ But nothing like that happened. The money was just removed.
This situation is unacceptable and this will be reported to the respective authorities. Avail needs to stop pretending that landlords are protected here. We are not. The platform leaves landlords in the dark. That is the reality, it’s totally a fraud.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi,
Thank you for sharing your concerns — we understand how alarming and upsetting a disputed payment can feel, especially when you’ve acted in good faith as a landlord. We want to clarify that Avail does not remove funds arbitrarily or without process. When a tenant files a payment dispute, it is handled through the banking network’s ACH dispute process, which requires Avail to temporarily debit the funds while the dispute is formally reviewed by the banks involved.
This process is not a determination of fault, and it does not mean the tenant automatically “wins.” Landlords are given the opportunity to provide documentation and context, and the outcome is ultimately decided by the financial institutions governing ACH transactions—not unilaterally by Avail.
We recognize that this experience can feel sudden and unfair, and we agree that clearer communication and guidance during disputes is critical. Your feedback is important and helps us continue improving how we support landlords through these situations. We strongly encourage you to contact our support team directly so we can review your specific case and ensure you’re informed at every step.
We appreciate you taking the time to raise this and are committed to supporting both landlords and tenants in a fair, compliant, and transparent way.
Identify verification procedure is unacceptable
I used Avail for a few years with great success. I'm only renting an apartment in the home where I live, tours are in person, I have my own application and I never required bank information from tenants. I liked the affiliation with Realtor.com, which I trust. When Avast added verification that required downloading an app in order to transmit a selfie, in addition to a photo of government ID, I was done. I have lived in the home for over 20 years and it's very easy to verify my identity. I would use Avail again, but customer service would not unlock my account without the selfie. Dealing with customer service was a highly impersonal and negative experience, which it did not have to be.
15. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Sue,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the frustration you’ve experienced with the listing process.
To provide more context, at Avail, we take the security of our platform very seriously. To ensure the best experience for our users, our team thoroughly investigates and verifies all listings to minimize risk. We want all parties involved to feel safe when using our platform. We are sorry if this was not explained.
If you have any other questions, please don't hesitate to reach out to us!
I called Avail to update my phone # as…
I called Avail to update my phone # as I purchased a new phone. The young lady that took my call said everything was good to go for me to get a verification code so I could access my profile which did not happen. So I called back and spoke with Anthony he then told me it would take 24 hours to get the issue resolved on their end. I waited 3 days and still cannot get the verifacation code. I called this morning and Anthony answered after I was on hold for 29 minutes and then rudely hung up on me after I gave him my name. In all todayI have been on hold for 90 minutes without anyone taking my call. Their help page says that they answer the phone in 3 minutes or less. I am trying to schedule a rent payment.Additionaly I was still on hold for another 45 minutes !
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Jack,
Thank you for sharing your experience. We sincerely apologize for the frustration and time spent trying to update your phone number and access your account. Long hold times, delayed resolution, and being disconnected from a call are not acceptable, and we understand how stressful this was—especially while trying to schedule a rent payment.
This experience does not reflect our service standards, and we appreciate you bringing it to our attention. We are currently in the process of growing our time to decrease those wait times.
We have followed up with detailed instructions via email in an attempt to help with a solution if your issue persists. We can confirm that wait times are currently stable, so if you have any questions, please don't hesitate to reach out to us at 312-292-9347 or at support@avail.co.
Great exposure
I received several inquiries, even though I didn't rent to these inquiries. My home got alot of interest
9. joulukuuta 2025
Vastaus yritykseltä Avail
Hi Sue,
Thank you for sharing such kind words regarding the Avail platform! We are happy to hear that you are pleased with the interest your home received when listing with us. You may be pleased to know that we have added even more listing partners. So, we hope that your next listing brings you even more leads.
If there's ever anything we can do to help make your experience better or if you have any questions about the Avail site, please do not hesitate to reach out to our Customer Care team!
Vastaus yritykseltä Avail
Hi Edward,
Thank you for sharing! Glad to hear that you are pleased with the Avail service. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
They were simply honest and did what…
They were simply honest and did what they said they would do.
5. joulukuuta 2025
Vastaus yritykseltä Avail
Hi Bruce,
Thank you for sharing! We are happy to hear that you are pleased with our honesty and follow-through—it means a lot to us. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
Garbage software
Slower than molasses, glitches constantly, pages can hardly load, and good luck trying to upload pictures.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Leland,
Thank you for sharing your feedback. We’re sorry for the time and frustration caused by slow performance, glitches, and difficulty uploading photos. We understand how disruptive this is when you’re trying to meet deadlines, and this experience is not what we aim to provide with Avail.
We appreciate you taking the time to let us know and will share this feedback with our team as we continue working to improve performance and reliability. Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our development team for future enhancements.
For immediate assistance, please contact us at avail.co/contact.
Loved all the information the site…
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but I think that because of the security to keep information safe.
25. marraskuuta 2025
Vastaus yritykseltä Avail
Hi Brett,
Thank you for taking the time to leave a review! We’re glad you found the information provided on the platform helpful and that your tenant was able to complete the application smoothly. We appreciate your understanding of the security features and your willingness to use Avail again.
Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our team for future enhancements.
My boss has several properties that I…
My boss has several properties that I help him maintain and this website made my job so much easier. I am not a realtor and my work for the company is actually AR, AP, HR and office manager so this has been extremely helpful. I had a few issues with setting up the payment but that was not Avail that was me. I had to call and get some needed info to solve the problem and the tech was so helpful and most importantly it wasn't some horrible help desk that you can't understand. The tech was patient, knowledgeable, and personable. This site is amazing and an absolute time saver.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Michelle,
Thank you so much for the thoughtful review! We’re glad Avail has made managing multiple responsibilities easier for you and that our support team was able to help when needed. It means a lot to hear that using the platform and your experience saved you time and supported your work—we truly appreciate you sharing this.
Please let us know if there is ever anything we can do to help make your experience even better.
Posting on several rental sites for free
Posting on several rental sites for free. Love it!
22. marraskuuta 2025
Vastaus yritykseltä Avail
Hi Dana,
Thank you for the great feedback! We’re glad you’re enjoying the ability to post on multiple rental sites for free and appreciate you taking the time to share your experience. You may be pleased to know that we are working to add even more listing partners.
If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
I just find the effort being minimal…
I just find the effort being minimal and if there is an internal problem they are not afraid to let you know.
22. marraskuuta 2025
Vastaus yritykseltä Avail
Hi Patrick,
Thank you for sharing your perspective. We appreciate your recognizing our transparency, and happy to know that you have found ease in the use of our platform.
If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
Great company
Up to this point, the company does absolutely everything well. The customer service is second to none. The platform is very friendly, and whenever it's not, the customer service reps are sure to answer any questions completely and thoroughly.
20. marraskuuta 2025
Vastaus yritykseltä Avail
Hi Patti,
Thank you for the kind words! We truly appreciate you taking the time to share your experience. It means a lot to hear that our platform and customer service have been helpful, and we’re grateful for the opportunity to support you.
Vastaus yritykseltä Avail
Hi there! Thank you so much for your kind words. We’re glad to hear you found our Care Team helpful and quick to assist. We appreciate you taking the time to share your experience. Thanks for using Avail!
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Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Lue lisää muunlaisista arvosteluista.
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