As a Landlord, Avail has proven over and over to be an asset in every way possible. Their employees are Professional, courteous , prompt with responses and extremely knowledgeable. I recommend AVAIL w... Näytä lisää
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Avail.com is one way to get your payments processed hassle free. This service gives me reassurance my payments have been securely received while keeping me reminded of mmm transactions completion via... Näytä lisää
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Avail is a good basic tool but lacks a commmitment/history to improving the product. Lacking: 1. Seperate linked bank accts for Security Deposits (SD) vs Rents (add payment get reported on 1099 w... Näytä lisää
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Avail makes tracking rent payments a breeze, and send out automatic late payment notices. Easy to screen potential tenants and removes a lot of the headache a small rental business owner may face. Ha... Näytä lisää
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Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Yhteystiedot
901 E. 6th St., Suite 500 , 78702, Austin, Yhdysvallat
- 3122929347
- support@avail.com
- avail.com
4,0
Hyvä
399 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My experience has been great!
My experience has been great working with the Avail team!
14. lokakuuta 2025
Vastaus yritykseltä Avail
Hi Deborah,
Thank you for sharing your experience! We are happy to hear that you are pleased with our team and the Avail platform overall. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out. Our team is here and ready to help.
Avail is great but they definitely need…
Avail is great but they definitely need to invest into an app for landlords and tenants
10. lokakuuta 2025
Vastaus yritykseltä Avail
Hi Palen,
Thank you for sharing your experience with Avail. While we don’t currently offer a standalone app, our mobile-optimized site makes it easy to access your account from any device.
We really value your feedback and would love to learn more about what features would be most helpful to you. Please feel free to reach out to us at support@avail.co at any time.
Vastaus yritykseltä Avail
Hi Paula,
Thank you for your feedback! We’re glad to hear you find our platform a helpful resource for renting apartments. We strive to make the renting process as smooth and easy as possible, and your support means a lot to us.
If there's ever anything we can do to help make your experience better, please don't hesitate to reach out. Thanks again!
I love the quick response
I love the quick response. I also like how I'm addressed by my name respectfully.
4. lokakuuta 2025
Vastaus yritykseltä Avail
Hi Alesia,
Thank you for taking the time to share such kind feedback! We’re so glad to know our quick responses and personal touch made a difference. Please feel free to reach out anytime. Our team is here and happy to help!
Vastaus yritykseltä Avail
Hey Alan,
Thank you for your feedback! We’re glad to hear that our understanding of the rental market shines through in your experience. At Avail, we’re dedicated to creating tools and resources that truly support independent landlords and tenants, and it’s great to know that effort stands out.
We appreciate you taking the time to share your thoughts and for being part of the Avail community!
Denied property tax proof of ownership and said This decision is final, and no further details can be provided.
UPDATE RESOLVED: replied and followed up and I have no issues with my account. Cheers, and kudos to them for reaching out after.
===
Blocked my listing and account saying "This decision is final, and no further details can be provided." after I provided
1. id verification
2. property tax document proving proof of ownership
3. landlord's lease
4. explicit written permission in multiple forms
5. I offered to provide bills too.
Only to deny me with "decision is final and no further details". One possible conclusion is the lady is on a power trip because she didn't like me trying to be thorough earlier? What. the. Ridiculous.
Exchange:
Giselle Castellanos (Avail)
Oct 9, 2025, 1:41 PM CDT
Dear namehere,
We have received the documents submitted following the suspension of your Avail account. After a thorough review, we will not be restoring access. This decision is final, and no further details can be provided.
Kindly,
Listing Support Team
===
Oct 9, 2025, 1:30 PM CDT
1. Previously attached the property tax document, I included the image below again for convenience.
2. Attached written permission (in pdf and .eml form) where landlordname agrees to allow me to sublease as per written permission which to us was a formality but we did do it for cases like this where we needed to follow legal rules.
I have numerous other texts and emails between us or she can confirm to you that I have written permission to do so. I have more I can correlate for you if you would like to verify both of our addresses and our lease agreement but I hope all of this and landlordname completing the ID verification link included originally will be sufficient. Let me know if you would like anything else.
3.our lease agreement see attached PDF
image.png
This is the worst customer support and I'm quite upset so I'm taking the time to write this. Funny how it seems there might be fake listings but after I went through all this effort, they remove me? I did delete and relist but that shouldn't trigger this sort of response.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Adam,
We’re very sorry for the confusion and frustration this situation caused. It looks like your account issue was the result of an internal error during the verification review process, and we’re glad to see it’s since been resolved and your listing has been approved.
We truly appreciate your patience and understanding while our team worked to correct the mistake. If you have any further questions or need help managing your account, please don’t hesitate to reach out to us at support@avail.co.
Vastaus yritykseltä Avail
Hey Ted,
Thanks so much for your review! We’re happy to hear you’ve had a great experience with our communication. Clear and helpful support is something we always aim for, and it’s great to know that came through!
Please don't hesitate to reach out if you need anything moving forward!
Vastaus yritykseltä Avail
Hi Stewart,
Thanks so much for your kind words! We’re so glad to hear our team has been helpful. Making the rental process easier for landlords and tenants is what we aim for every day, and it’s great to know it’s working.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you whenever you need us!
Avail wants entirely to much personal…
Avail wants entirely to much personal information to simply post and ad.
2. lokakuuta 2025
Vastaus yritykseltä Avail
Hey Jeffery,
Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us.
That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides.
We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!
Vastaus yritykseltä Avail
Hi Tom,
Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our Customer Service team. Providing responsive, helpful support is a top priority for us, and it’s wonderful to know that our efforts are making a difference.
We appreciate you taking the time to share your experience and for being part of the Avail community!
Annoying to use. Not user friendly.
The platform is decent for posting listings, but it’s extremely frustrating to use when collaborating with others. It automatically logs you out about every 20 minutes, causing you to lose any unsaved work. After losing my progress multiple times, I’ve had to start drafting everything in Word before entering it into Avail. This constant issue makes editing and communication a headache. Overall, it’s a functional tool, but the poor session management and workflow interruptions bring it down to two stars.
4. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hey Chris,
Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property.
I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord.
Thank you again for taking the time to share your experience and help us make Avail better.
Functionally works, but poor end user experience for tenant/applicants
After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading.
The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for?
It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested?
We would have happier tenants if we gave them papers to fill and ran our own reports for them for less $$ on transunion (about $7 cheaper). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avail
Hi Marc,
Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants.
You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team.
We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly.
Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.
The transparency of what the tenants are doing in setting up their rent payments
The transparency of what the tenants
24. syyskuuta 2025
Vastaus yritykseltä Avail
Hey David,
Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.
Good customer service
Hard to find, but once I talked to someone, he was very helpful.
19. syyskuuta 2025
Vastaus yritykseltä Avail
Hi Alan,
Thank you for sharing your feedback! We’re glad to hear that once you connected with our team, you received helpful support. We understand that sometimes reaching the right person can be tricky, and we appreciate your patience. Your experience helps us continue improving, and we’re here to make every interaction as smooth as possible.
Vastaus yritykseltä Avail
Hey Bryan,
Thank you for sharing your experience with us. We understand how important it is to receive a steady flow of inquiries, and we’re sorry to hear that you’ve only received two so far. The number of leads can depend on several factors, such as market demand in your area, listing details, and seasonality.
Our team would be happy to review your listing with you and provide suggestions that may help increase visibility and attract more prospective tenants. Please don’t hesitate to reach out so we can work together to improve your results. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and email support is available at support@avail.co.
We truly appreciate your feedback, as it helps us continue refining our platform to better serve the Avail community.
Rent
Customer service was very efficient and very helpful and answered all my questions .
18. syyskuuta 2025
Vastaus yritykseltä Avail
Hi Debra,
Thank you for your fantastic feedback! We are so pleased to hear that our customer service team was able to provide a helpful and efficient experience for you.
Our goal is to ensure every user feels supported and has their questions answered completely, and your review confirms that our team is achieving that. We truly appreciate you taking the time to share your positive experience!
Simplicity & Efficiency
Good website
Has many roots
The landloards & tenants have all the opportunities to apply and find what they need.
Thanks for the simplicity and the efficiency.
Othman
19. syyskuuta 2025
Vastaus yritykseltä Avail
Hey Othman,
Thank you for your wonderful review! We’re so glad to hear that you find our website easy to use and efficient.
Our goal is to make property management simpler and more accessible for everyone, and it’s great to know that both landlords and tenants are finding what they need. Your kind words inspire our team to keep improving, and we truly appreciate you taking the time to share your positive experience!
you don't reply to my messages!!
you don't reply to my messages!!! feels like i've been blackballed. i've call! texted! and email!!! and nada!!!!
18. syyskuuta 2025
Vastaus yritykseltä Avail
Hi William,
We’re truly sorry to hear about the frustration you’ve experienced, and completely understand how upsetting it must feel to be left waiting for a response. Please know that we value every user and your messages are important to us.
We’d love the chance to make this right—please reach out to us directly, Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and our team will work with you to resolve any issues.
Avail has been great all around
Avail has been great all around. No complaints at all.
12. syyskuuta 2025
Vastaus yritykseltä Avail
Hey WelMar,
Thank you so much for sharing your experience! We’re thrilled to hear that Avail has met your expectations and that you haven’t had any issues. It’s wonderful to know that our platform is helping make property management easier for you, and your feedback motivates our team to continue delivering reliable, high-quality service.
If you ever need any support or have ideas to improve your experience, we’re always here for you!
Great value for property management needs!
Great services for the money. Customer service has improved greatly in the last 6 months. There are a few glitchy things here and there, but overall it is a great value and I enjoy the full service, one-stop management software.
18. syyskuuta 2025
Vastaus yritykseltä Avail
Hey Pamela,
Thanks for taking a moment to tell us about your experience! We’re delighted that you see the value in the Avail platform and that our customer service improvements over the past months have made a positive impact. We know that occasional technical errors can be frustrating, and your feedback helps us focus on the areas that matter most. It’s wonderful to hear that you’re enjoying the convenience of having a full-service, one-stop management solution, and we look forward to continuing to provide you with reliable tools and support.
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