autovia.it - Catania Aeroporto Arvostelua 

The process of picking up the car was straightforward, with the team at the service desk courteous and helpful.
Then when it came to returning the car it was simple, with a quick check of the car, kilometres and fuel topped up; no hassle. Thanks

Ho noleggiato a Catania aeroporto e avuto zero problemi staff e auto efficiente

La gentilezza del personale e la qualità del servizio

Il servizio è stato ottimo sia al ritiro sia alla restituzione. Il controllo al rientro è stato rapido e preciso. Personale cortese e professionale

Hello,

It’s extremely difficult to find qualified personnel. Your staff is perfect for the job. Super friendly and helpful. They deserve a lot of respect.

Good quality car and kind reception by the staff

Al ritiro il serbatoio non era pieno. nonostante la mia segnalazione e il fatto che alla consegna il livello del carburante era uguale al livello nel momento del ritiro mi hanno addebitato 50 euro per il carburante. Ho documentato con foto hanno accettato il reclamo ma non mi rimborsano i soldi. Mancanza di rispetto e disonestà. Sconsiglio

Veloce nella consegna e riconsegna macchina nuovissima

Personale gentile e attento alle esigenze del cliente. Informazioni sul servizio impeccabili. Comunicazione ottima. Grazie

Efficienza e gentilezza

Quality of the car was good and clean. The only negative experience we had was the long waiting at the desk at the airport to get our car. It took a long time, at least half an our (in the sun) to be served.

Cortesia , qualità , velocità e correttezza
Lo raccomando vivamente

Ottimo professionalità e cortesia del personale

Es war alles perfekt, der Nissan Qashqai war das optimale Auto bei meiner Größe für die Rundreise. Die Kommunikation bei der Abholung am Flughafen Catania war dafür sehr gut, keine Diskussionen wegen weitere Versicherungen etc.
Die Rückgabe unkompliziert, freundlich und schnell. Der Kollege hat sogar mir zuliebe seine Deutschkenntnisse ausgegraben, super nett.
Selten habe ich so eine streßfreie Autoanmietung erlebt.

La gentilezza e la disponibilità del personale dell'Agenzia. Unica nota un pò negativa i danni già presenti sulla vettura che mi hanno causato un pò di apprensione durante il noleggio. Del resto pienamente soddisfatto.

The staff was friendly and helpful. After some explaining of details it was all in all quite uncomplicated to rent the car.

Ottima azienda di affitto auto. Gentilezza, serietà e affidabilità del personale. Auto ben tenute. Prezzi giusti. Consiglio a tutti AUTOVIA.

I strongly advise against using Autovia at Catania Airport. The employee lashed out at us over a simple and reasonable question.

When returning our rental car, the employee showed us a tablet screen containing no visible text, only signature fields, and asked my husband to sign it to confirm the vehicle's return. After signing, he was immediately asked to sign again. Naturally, we wanted to understand what he was signing and why multiple signatures were required. We asked whether he was repeatedly signing the same return confirmation or whether these were different documents, and if so, what they were.

Instead of providing a clear explanation, the employee immediately became impatient and lashed out at us, saying: "I do not know why the system wants you to sign so often. When you sign a contract on paper, you also have to sign multiple times."

To make matters worse, he then began mockingly imitating the way my husband was signing on the tablet, as if he were doing something wrong. His behavior was childish, unprofessional, and completely inappropriate.

I could no longer tolerate his disrespectful attitude and repeatedly told him that there was no need to speak to customers in such a manner. I asked him to stop lashing out at us and simply explain the process professionally and respectfully. Instead of de-escalating the situation, he became even more verbally aggressive.

We stated that we have every right to understand what we are being asked to sign. Being unable to explain the process on his own tablet and then responding with hostility toward customers rather than providing clarification is unacceptable.

I was genuinely shocked by this employee's lack of competence, professionalism, and respect. What was even more astonishing was that his colleagues stood by and watched him verbally attack us without intervening. It gave us the impression that this type of behavior is tolerated or perhaps even considered normal within this company: using aggression to cover up for incompetence.

As if the unacceptable return experience were not bad enough, the problems began when we picked up the vehicle. The car was handed over to us in a dirty condition, and the fuel tank was not full as stated.

One star is actually too generous for this company.

Bekommen habe einen Nissan Quaskai. Alles lief glatt, Personal sehr freundlich und hilsbereit, Fahrzeug top, über den gebuchten Kategorie. Daher ich kann nur mein Dank und Empfehlumg hier nur zum ausdruck bringen.