autovia.it - Ancona Aeroporto Arvostelua 

UPDATE: Money taken despite my formal dispute

When I returned the vehicle, there was nobody outside to inspect it, so I handed the keys to the representative at the booth as instructed. Before leaving, I specifically went back and asked whether everything was completed and whether the car was okay. I was clearly told, “Yes, everything is fine—no problem.”

I therefore did not simply “walk away,” as Autovia originally suggested. I left only after their representative confirmed that everything was satisfactory. I subsequently received an email alleging a minor scratch and an invoice for €190.96, which I formally disputed.

Autovia supplied photographs at the beginning of this matter. However, the images are unclear and, in my opinion, do not definitively show the alleged scratch for which I am being charged. I cannot clearly identify what they are referring to from the photographs provided. I therefore requested further photographs and clearer evidence, together with the relevant return records, but I have not received a proper response to that request.

Autovia has now replied publicly to my Trustpilot review but has still not properly answered my email or contacted me directly regarding the dispute. Its public response acknowledges that being told everything was fine and then receiving a damage charge appears inconsistent. It also states that the matter should be assessed using the return records and photographic or technical evidence.

Despite the photographic evidence remaining unclear and my request for better proof being unanswered, Autovia has now taken the full €190.96 from my credit card while the charge remains formally disputed.

A public response on Trustpilot is not a substitute for responding directly to the customer and properly addressing the evidence requested. I am now disputing the payment through American Express and raising the matter with Ryanair Car Hire.

I remain extremely disappointed with how this has been handled. I will never use Autovia again and advise others to be very cautious.

Personale molto veloce e educato servizio ottimo prezzo ONESTO

Personale molto cordiale e professionale. Ricevuto anche dei buoni consigli. Una rarità.
Facilità di prelievo e riconsegna auto.
Contratto paper less.

Noi prenotato macchina da discoverycars a ecovia autovia . Noi gia pagato 115 euro . Quanto noi andato a punto di autovia ecovia , loro dicono che non puoi darmi macchina . Peggio che male

Personale competente ed affabile. Mezzo buono, ma migliorabile.

All good really helpful Staff at falconara airport car clean and brand new good price really enjoyed it

My experience with Autovia at Ancona Airport was absolutely terrible, and I would not wish it on anyone.

The vehicle was delivered in very poor condition (dirty), with an unpleasant smell, and not what I expected from a professional rental company.

The biggest issue, however, is the security deposit. If you're considering renting from Autovia, especially as a foreign traveller, think very carefully. They hold your deposit for an unreasonably long time. Most reputable car rental companies release deposits within 2–3 days, but Autovia takes much longer.

As of today, I still have not received my deposit refund, which has caused me significant inconvenience and left me without access to my own money.

If you rely on those funds for your trip or other expenses, this can create serious problems.

Based on my personal experience, I cannot recommend Autovia. There are many other rental companies that provide better customer service, cleaner vehicles, and much faster deposit refunds.

servizio buono , macchina nuova e performante anche sopra le aspettative richieste.
gentilezza e cordialità degli operatori con cui ho relazionato in Aereoporto ad Ancona

Rented a car for a trip with a group of friends and ended up having the worst start to the trip. We already had our own car rental insurance with our bank but upon hearing that we did not get their insurance and finding out that the person who made the booking is an indian expat living in France, they made up some bullshit crap about changing it to a 5,000 euros availability for the credit card because of the indian nationality. Afterwards we checked, according to their own T&Cs, the 5k credit availability is only for premium and luxury SUV categorised cars. We rented a Volkswagen Golf??!!

Instead of providing good customer service, to help provide other solutions like suggesting to change to another driver or changing the category of the car or giving any helpful solutions, they cornered us with no choice - either buy their insurance at an additional cost of 168 euros or let them keep our 250 euro booking with no refunds given.

We have rented cars in so many places and this is the first time we are experiencing coerced selling with racial profiling. When we were picking up the autovia rental car in the parking lot, we witnessed another jeep colliding into their rental car (volkswagen suv) twice on purpose, leaving a huge dent on the front left side and driving off.

Towards the end of the trip when we returned our car, we were so afraid due to what we witnessed and what we read on other reviews about how fake charges were made to the cars.

We are still waiting for our safety deposit return and given that there was no proper sign off when the guy checked the car and specifically verbally mentioned all is good, no new damage - we demanded him to write "no new damage" on our contract paper for a peace of mind, he refused.

The other car rental agencies are much more professional, as we have another friend renting from Sicily by Car - the drop off procedure is that after inspection, the driver must sign off together with their employee on the ipad. Obviously, we didn't have that. We couldn't book with other car agencies as our arrival time was quite late. Autovia was the only company that opens till 11pm at Ancona airport. I'd advice travellers not to take the risk and just stay nearby and get a car from another rental agency the next morning if you are arriving late.

Let's see what other scammy charges they will charge us with.

We are prepared to lodge this to the europe-consommateurs.eu and contest their insurance charge with our bank.

Professional and a great car

good staff!

I am just warning you before it is too late.
Autovia, Ecovia, and Optima are indeed related brands (they operate under the same broader group in Italy), so the service experience, policies, and practices are similar across them.
Lower prices in car rental come with stricter conditions, such as: Large security deposits, (which will be partially reduced for any stupid reasons or a possibility that it may not be fully reimbursed upon return of the vehicle), Strict fuel or mileage policies, Aggressive upselling of insurance, Higher charges for minor damage or high admin fees and other hidden charges.
In the end, it does not matter who you book the vehicle with because they are the same crook and thieves waiting for you at the corner to rip you off. It is incredibly anormal to see their prices much lower than others, because they are desperate to recover their costs via different channels.
Lately, in Ancona Airport, they finally acquired new vehicles to replace the old and dirty ones they had before, however, you will be chocked to know that they are open until 11pm very desperate and waiting for innocent customers and new victims to recover from them their costs towards these new vehicles.
I would also like to mention that they have recently recruited a new individual who appears physically intimidating, resembling Schwarzenegger or Tarzan, and seems to struggle with English. It feels as though this may be intended to discourage or intimidate anyone who raises concerns about their dirty games
Free advice, go somewhere else, like Herts, Alamo, Thrifty or Europcar, a well know rental company, pay little more and be relax. Cheap car rental like the above Three Musketeers will be a nightmare and a waste of money.
Wish you a pleasant holiday and trust that you will take the necessary care to protect yourself and your family.

Siamo stati presi in giro, avevamo fatto la giusta dose di benzina e, fidandoci della loro onestà non abbiamo fatto foto. Inutile dire che ci hanno addebitato 30 euro al deposito cauzionale. Poca professionalità. Consiglio: fate foto altrimenti vi fregano!!!

Szybkość obsługi, brak papierowych dokumentów

Autovia, Optimorent, and Ecovia all operate under the same group, and based on my experience, I would strongly advise choosing a more reputable rental provider.

We rented a car from Ancona Airport for less than 24 hours. The vehicle was returned on time and in the same condition, aside from some normal dust.

Three days later, I received an email claiming “GRAVE/SEVERE” scratches, along with a €315 charge. The evidence provided? A set of blurry photos of the car still covered in dust. From our own photos taken at drop-off, the so-called “damage” appears to be nothing more than superficial marks on a dirty surface—possibly even foliage residue.

I repeatedly requested clear photos of the vehicle after it had been cleaned so the alleged damage could be properly assessed. These requests were denied multiple times.

It raises a simple question: how can anyone accurately evaluate paint damage on a car that is still covered in dust?

Customer service has been dismissive and unhelpful throughout. Even when I returned to Ancona Airport in person to inspect the vehicle, I was told it wasn’t available. Staff claimed updated photos existed but refused to show them.

Overall, this experience felt highly questionable and poorly handled. I would strongly recommend documenting everything carefully and considering alternative rental companies.

Cortesia personale, ottima macchina

The staff were friendly and welcoming. They were professional and both check-out and returning the car was easy. The car was clean and functioned perfectly.

Arrivati alle 22 presso aeroporto di Ancona. L’addetta ci ha fatto appositamente aspettare 2 minuti per servirci alle 22 e 2 minuti lamentando poi di essere arrivati tardi rispetto all’orario pattuito ed abbiamo pagato un sovrapprezzo di 60€

Person at reception was very efficient, much faster then Avis and Europcar where we rented before. Only issue was that there was for 10 minutes after arrival no one at the recrption.