Automotix Arvostelua 

Order an engine, turns out to be internally catastrophically damaged on arrival. Return engine for replacement thinking surely they wont send me another trash engine. The replacement engine shows up, worse then the original. This one clearly had holes, fire damage, broken welds and even a tag that read "send back for repair if possible". Refused delivery of this engine and then started the process of getting refunded. I had to wait until the engine was received back at their location for the refund to begin process. 23SEPT I was notified, after calling multiple times, that the refund was now processed and would take 3-7 business days. I call back a few days into this process and am told the latest it would take is 06OCT. Today is 06OCT and I was just informed, after calling in yet again, that the process was never even initiated and NOW it will be 3-7 business days...Stay away from these people.

HI IM the customer from ALASKA I order FROM U GUYS AXLE FOR MY FORD F 150 , U SEND TO ME PISSE OF JUNK I WAS LOOKING ON LINE IN STORE GOOD LOOKING AXLE AND I PAY $1.125 AND I GET JUNK THEY SEND ME OLD FROM GARBAGE AXLE I KENT STILL BILIFE I GET SOMTHINK LIKE THIS FOR THE MANY SO PLESS DONT BAY IF U DO CHEK BIFOR U PAY ,AND IF U BAY AND WANT TO RETURN U GOING BE CHARGE FORTHE SHIPING AGAIN $ 400.00

I called and spoke to Paige who explained the process to me. I ordered online and used my coupon that was texted to me. I had the transmission shipped to the shop had my truck. Only issue was that it said it would be delivered on 10/28, but did not deliver until 10/29. I like that it has a 1 year warranty.

Thank you,

Mark

Ordered a transfer case for my 98 Jeep Wrangler. Showed up and was very happy with the purchase. Fast shipping and good communication. Definitely recommend.

I specifically ordered the proper axel. The wrong axel was delivered.
So far the return of the wrong part and the delivery of the new part is in process.
Too bad, as the process up to that point seemed to be working well.

Ordered rear axle for truck paid for it free shipping they did not deliver it my parents were at destination at time they said they tried to deliver axle and now charging me $350 for shipping charges for something they did not deliver i have receipts on everything pissed off refund my $600 is 5-7 day period bs im taking them to court for 350 after labor day weekend at least ring doorbell or attempt to knock on door inside of open garage

I placed an order for Automatic Transmission (4.6L) VIN Y (8th digit) which was support to be delivered yesterday 09/01/2020 but it was not delivered. I called Automotix for an update, and they were saying that I will have to call the carrier company to schedule an appointment for the delivery. I was never notified before now that part of Automotix delivery policy was that all their customers have to call to schedule each deliveries. NO NOTICE WAS GIVEN! NO UPDATE ON DELIVERY UNTILL I CALLED! STILL NO UPDATES. THis is toally not acceptable. Why must a customer call Automotix before their items are delivered? At least, if they have given us a notice ahead of time for the call, that will be okay. But, I never got any form of update or notice from them.

Nice lights and great brightness. 2 complaints.
1. LED box is big and not glued or secured in light housing with connectors that were bent and not easy to just click in to exisisting connector. 2 had to cut my door panel so box would fit and sit properly in housing where it belongs.

Delivery on time, perfect

They make u pay for parts before knowing when they will arrive then wen u ask to speak to someone to try to get your cash back they tell u there is kno one ordered my damn part from lkq which is a junkyard if i wanted used i would have went to pick ur part my damn self really lousy service never will shop here again

Engine came with loose strap (one strap and loose), engine was about 45 degree tilted and about 30 degree side way, the oil pan was smashed, oil pick up or strainer was damaged, I had to replace with my old one. I was really tight on schedule, don't have to time to way for another engine to come. Seems like the engine has been uncovered outside for awhile too. Waiting for couple other things before fire it up. Hope everything else ok.

i ordered an engine for my van (used) and thought i was going to get just the block, well to my surprise it was the whole COMPLETE engine!!!! cant wait to put it in my van and hear it run!!!

Grimy part sent, non-working. No response yet to complaint & return.

Your web site information is incorrect and misleading.I purchased a suspension cross member/subframe for a 2002 Honda from you.(your description) As per Honda, the subframe is the complete front and rear section assembly. The picture with the part number shows the subframe as both front and rear sections. I even called to confirm that I was purchasing the subframe and not just half of it. When the part arrived I found only the front section with it. When I called to find out what went wrong, the person I was connected to read me a different description than the one on your web site. After talking to him longer, as I suspected, he was not knowledgeable with automotive parts and could only read to me what was on his screen, which meant nothing to him. I had to order the rear half, which is an extra cost which I had not figured and now the job is delayed until that part arrives. This happened all because you do not have people that know what they are selling and not enough attention is given to make sure your parts descriptions are accurate.

Purchased an S10 rear end
Price was great and shipping was very quick!! Good job!

Was very good and part was clean and well. Cared for after removal from donor truck.

Ordered a Factory stereo and instead I received an amplifier to a completely different vehicle . Ordering process was easy return process was horrible ! will not do business again with this company .

I was looking for a 2003 Honda Accord speedometer for some reason a 2005 was sent. I’ve been trying to return it. With the time difference and my busy schedule I have to email and no one got back to me. I’m still waiting. It cost around $85 and shipping was about half the cost😳

Still waiting......