AuthenticWatches.com Arvostelua 406

I purchased the watch about 5 years ago. I sent it in for warranty service. I receive a bill for $995. It needs service they said. We don’t profit on service they said. I demanded my watch back. For days they sent me the bill despite having advised them that I wasn’t going to pay it and to return my watch. Finally told me it would take weeks before I would have it back. Why would it take weeks? They still have my watch - an expensive Breitling. I had previously bought another Breitling from them. This one has a lifetime “worthless” warranty. I would never deal with them again. You get what you pay for!

They respond that it was sent to the manufacturer. That’s absurd. They sent it out to a third party vendor. I’m sure it is not the manufacturer. They are holding my watch for “weeks” even though I’ve asked for it back. Why not just sent it back? What’s the hold up? If I’ve asked for it back abs paid you for the shipping in advance, why not ship it back? I called. The service department works not let me speak. He kept interrupting me. He then laughed at me and hung up. What kind of company would handle things this way? They just keep making it worse and worse. Just send my watch back. Why is this such a challenge? I wonder what condition the watch will be in is I ever get it back. These are nasty people who simply don’t care. By the way; for the guy who laughed at me; I look forward to our next contact. S as I advised you when you said you were scared, I will sure this company and you individually if I don’t get my watch back by Monday. If you think I am kidding and really don’t care, keep it. Laugh laugh laugh. I look forward to this. I will make it my life’s mission for you to pay for how you treated me. Are you laughing now creep?

Great watch, great price, very satisfied

I have been wanting to purchasing a watch for my husband. I was a little hesitant to buy online without seeing the item in person. The purchase was more than smooth and I received the watch the next day. Service, price and quality exceeded every expectation. My husband was so happy when he opened his new watch. Thank you so much!!!

Watch doesn’t arrive, was disappointed, but someone did phone me up to explain the situation, apologize and make arrangements.

Update:

For those who are considering to make purchase with AuthenticWatches, this is my experience, I am not here to discredit AuthenticWatches or make slanderous remarks, I am just saying my recent experience in dealing with them, as it is. I am a verified reviewer, I have provided proof of purchase to TrustPilot and I have all corresponding emails.

I made a purchase for a watch that was described as “usually ship within 3 months”, after the money was paid in full and receipt was issued to me by email, I don’t hear any updates from AuthenticWatches from that point onwards, no communication, no assurance, no estimate date of arrival and no update as to the whereabout of the watch. Nothing.

2 months gone by, I email AuthenticWatches informing them I am uncomfortable with the way this transaction is going, I then request AuthenticWatches to cancel the order because I manage to find the watch that I am looking for at Chrono24 (Chrono24 does provide clear date as to when the watch would arrive, that kind of certainty definitely helps). However, I was informed that I would need to pay a 10% cancellation fees in order to cancel the order, I was not prepared to lose $160++ for nothing at this point, and so I decided to wait it out. AuthenticWatches further assures me the watch is due to arrive within 2 to 4 weeks, I have no choice but to wait it out in order not to lose the cancellation fees.

2 months and 3 weeks gone by (1 week more to 3 months), still no communication, update or date of arrival, nothing. I emailed AuthenticWatches asking for the watch again, and they replied “According to our records, there has been no delay with your order. We are still expecting to receive the item in the advertised 3-month time frame”. However they still could not provide an estimated date of arrival even if it was just 1 more week to the 3 months time frame they had promised. At this point I knew I was scammed, but I have no choice but to wait 1 more week in order not to lose the cancellation fees.

5 days more to 3 months, still no communication, update or date of arrival, nothing. I emailed AuthenticWatches again asking for status, they replied “Our records indicate we are still expecting to receive your order by the end of next week”.

3 months gone by, still no communication, update or date of arrival, nothing. I emailed AuthenticWatches again asking for the watch. They then replied “We regret to inform you that this item has been discontinued by the manufacturer and it can no longer be obtained”.

I have no doubt in my mind AuthenticWatches is clearly acting in bad faith, why keep deceiving me email after email after email? Why still deceive me even 5 days before the 3 months time frame? Anyway, the watches that I was looking for was sold off in Chrono24 and I lost the chance to own the timepiece because of all these false promises, that’s what truly upsets me. I would have gave them a good review if they had been honest to me, why don’t just tell me they are out of stock and let me move on?

I am not sure what business model AuthenticWatches are running, but I would not recommend dealing with them.

I left a 1 star review here at TrustPilot, few days later someone from AuthenticWatches called me up, and to be fair, I will say it as it is, give credit when it was due, the gentlemen was very professional to me, he explains, apologizes and even offer discount for my next purchase. I then amended my 1 star review to a neutral 3 star here at TrustPilot. That gentlemen earns AuthenticWatches from 1 star to 3 stars.

I would have leave it at 3 stars, unfortunately, AuthenticWatches bad faith continues (I am sure it’s not the gentlemen I spoke with). Anyway, whoever is it, they flagged my review and reported my review for violating TrustPilot’s guideline. This is the last straw that I could take, my opinion is this company is all around a company acting in very bad faith, doesn’t consider customers interest and honestly the flagging and reporting of my review in TrustPilot is just sickening and such a new low in my book. I would not recommend anyone dealing with AuthenticWatches. I am amending my 3 star review to 1 star.

THEY SOLD ME A FAKE WATCH BAND, BUYERS BEWARE, IF YOU WANT A REAL WATCH, SHOP ELSEWHERE. IF YOU DID BUY A WATCH HERE, TAKE IT TO ROLEX TO CONFRIM IF IT IS REAL ASAP

I purchased an Omega Seamaster that has not performed well. Returns for repair take 6 weeks or longer. Water damage is not covered by warranty.

I was skeptical of buying a watch online. Usually I am wearing it when I buy it. I tried it and got the watch I wanted. I had a situation arrive a couple years later when I needed them to chase down some paperwork and my proof of purchase. They were very helpful, professional and timely. I have had a very positive experience with them.

I have worked with Authentic Watches for over 3 years for our corporate awards and they are professional, thorough and provide the best customer service I have encountered. Last year was particularly challenging for us as we had a large number (62) of watch award winners and Authentic Watches made it look easy to help me secure exactly what we needed. I would highly recommend them to anyone looking for either personal or business assistance.

Lovely costumer services! I really do appreciate the great deal of work that was done for me. I will purchase from them in the future.

This was my first purchase from AunthenticWatches.com and I was very pleased with the process. Before making my purchase, I contacted the company via phone to ask a few questions. A real human answered the phone and answered all of my questions. The customer service representative provided me with recommendations on how to streamline the purchase and receive my watch as quickly as possible...I did as she said, and I received my watch the next day. The watch was brand new with documentation and accessories (as advertised). Based on this experience, I recommend AuthenticWatches.com and would do business with them again.

I purchased a black dial Submariner and was pleasantly surprised at the buying process and with the high quality of everything I received. Box and watch in pristine condition (as one would expect buying a luxury timepiece). Their customer service was really responsive to each of my questions and made the transaction effortless. I purchased my Rolex in March and I have enjoyed wearing it since that time. No issues, everything still pristine and works fantastically.

Sent the wire on a Tuesday, received my Rolex on a Wednesday. Very pleased, verified authentic, and bought well under market value, brand new and unworn. Will 100% be doing business with them again as well as recommending them to all!

The answer of AuthenticWatches.com, tries to bring responsibility on Breitling when it AuthenticWatches.com tries to sell their products and even now it advertises and misleads customers. The method of misleading customers regularly is part of the standard work which leads them unfortunately.They also do not reimburse the expenses incurred by the customers. Not to mention a waste of time and mental anguish. Bullying behavior without a shadow of a decent commercial behavior!Instead of apologizing and compensating the injured customer, they are brazenly trying to sell him what they want and not what he wanted.Even to Trustpilot They tried to say that it is not them to evade responsibility

Dealing with Authenticwatches.com was extremely smooth, Customer service is top notch!! AW did everything they said they would do, shipped the same day, I have purchased several watches over 10K and have to say, this was some of the best customer service I have received. The ladies on the phone are very knowledgeable about watches and watch brands. Couldn't be happier with the service. Thank you again and I will recommend you too my friends.

My order was processed promptly. Great price and my watch came in the original box. Very pleased

My go-to store when looking for a watch. In-stock selection is among the best. Service and communication is excellent. Delivery was on time. Price was more competitive than other stores in January. And the Omega was awesome! Third watch purchased from them in the last ninety days.

The shipping was fast and secure. Watch was wonderful looking and exactly as described in the listing.

Very happy with my B&R watch, and the shopping experience. Watch was as described, shipped quickly - no drama at all. I would happily purchase here again.

I had purchased a watch for my wife at Christmas. AuthenticWatches allowed for a very seamless exchange. Staff is always professional.
Wondering if one person could be assigned to customers who purchase more than 1 watch.

Would get to know the customer preferences, follow-up.