AuthenticWatches.com Arvostelua 406

Beware of this company. I purchased a Rolex watch from Authentic Watches. It had to be wound daily even though it's a self wind watch. After 2 years, it was losing hours of time. I sent it for repair since I had bought the Silver Protection Plan. They had it for 8 weeks. The day I received it back, I wore it for 6 1/2 hours and it lost over 2 hours. They claim they fixed it and tested it before sending it back. If you buy from them, don't bother with the protection plan. They don't stand behind it.

I purchased a Tag Heuer Carrera watch from them, five months later condensation started building up inside of the watch and it quit working

I took it to a local dealer who recommended I take it to another local watch repair shop. The technician opened it up and said that it was missing some parts, he also said that the watch was several years old and possibly used before I bought it. He also said all the interior workings of the watch were dry and lacked lubricant, probably from sitting around for years. That repair cost me $650, he didn’t have all the correct parts to fix it properly.

I sent the watch back to authenticwatches.com, they refused to honor the two-year warranty they boosted about, they claimed that the watch had seen some sort of impact which caused the problems, which was false. They wanted to try and charge me $650 to repair it rather than standby their warranty.

The watch was either used or very old

Don’t trust this company

I have purchased FOUR high end watches (Cartier - Breitling - Glashutte - Ulysse Nardin) from Authentic Watches. All have been EXACTLY as described and shipping was lickity split.. NO ISSUES. AW is my preferred vendor for high end timepieces. Have a nice day.

Great deal on new Breitling with overnight delivery. Customer service was easily accessible for questions and super-helpful, Overall a wonderful experience

I was going to purchase a Rolex from them today. After reading the reviews and from a previous experience I can tell you this. 1. They do not stand by their warranties. They will tell you the watch needs an entire overhaul rather than warranting the watch to get out of losing any money. Thats a very shady tactic, that no reputable company would do, especially when buying a "New" watch from them. 2. Their watches seem to all be refurbished or at the least very "gray" market. If they send you a watch and it's not what is explained in the photos, they will charge you a restocking fee or claim you damaged their watch... which is a HUGE RED FLAG for any sort of business. Call around to any reputable watch dealer and you will see this is totally not the norm and a way of making money off customers they are deceiving. Any reputable company will stand by their product and services, if they don't that's just the tip of the iceberg on everything else, they are doing shady. Having to send a brand-new watch back because it's been misrepresented, had a damaged "new" box or is not working properly is 1000% the fault of the company... There is no way around that. 3. Finally, their customer service. I spoke with 3 different reps that gave me 3 different restocking amounts... I know it's hard to believe, but I recorded the phone call so there would be no question. That was all within about a 20 min phone call. When you order the watch, they ask for a deposit, when they find the watch, they don't call you more than one time maybe, don't leave a voicemail and will send you an email. If for some reason you don't respond to the email they will not call again, like any reputable company would do to take care of their customers, they just move on, then try to charge you more as time going on to buy the same watch at the price point, they originally quoted. Thats an extremely dishonest and deceptive way to do business. With the paper trail, conversations and recorded phone call it will be very easy to really broadcast this companies' true colors. Stear clear of this company! They are very deceptive, misleading, non-ethical and have the worst customer service I've ever dealt with in the world of luxury watches. You can get far, far better service going nearly anywhere else that sells luxury watches and truly takes care of their customers. If you're reading this, I'm sure it's not the only complaint like this, but this company truly needs to be made an example of and with the amount of people they have ripped off, it will happen sooner than later.

Bought a Rolex from them. Bought their Platinum Warranty. Spent over $80.00 to ship the watch to them and reverse shipping. They sent me a bill for $850 even though I bought their platinum warranty. Obviously, they don’t understand what a warranty means. I would give them 0 stars if I could. If I was you, I wouldn’t order anything from this company

I’ve purchased two watches from this company in the past. All I’m going to say is DO NOT BUY ANYTHING FROM THEM. THEY ARE TERRIBLE BUSINESS PEOPLE.

I purchased a Breitling from them and it has a warranty on the watch. Recently the watch has been losing a minute or two every day. So I sent the watch in to be looked at, while under warranty. They sent me a bill for $666 to fix the watch… the watch that’s under warranty. What’s the point of a warranty if they won’t honor it. Also, it does need a new band. Breitling will replace for 180. They want 495. So that says something as well.

If you buy a nice watch that works, you’ll be set. But if you buy a defective watch from them, you’ll be on your own.

I have seen a watch on their website that is listed for $4275. On their page on ebay they listed it for $4675. I contacted them asking about this watch, once they saw me interested in this watch, they removed the watch from eBay and increased the price of the watch on their website for $5775. I wonder why, since you want to sell your watches why you act this way and take advantage of customers. Bad experience.

I received an email from Authentic Watches asking if I was satisfied with service of the watch I sent in. I reinterated how dissatisfied i was and I received no response. They also sent me an email with a link to write a review. When I went to the link I was immediately timed out so I couldn't write the review. I wouldn't have anything to do with them. My purchases through Jomashop have been a much better experience.

I love Tag Heuer watches and ordered the WAC1216. It is impossible to find a new one. Authentic Watches had it on their website and it stated it would probably be three (3) months. I was willing to wait because I love that particular watch and wanted to buy "new". The watch arrived in a month and I was so surprised. It is absolutely beautiful and was packaged beyond belief. I had called before to get an idea of when it would be arriving and they were great with their communication. This is my second Tag Heuer watch I have ordered from them.

I sent my Longines Master Collection Chronograph watch in for what I thought would be covered under warranty. The watch is less than 2 years old and I have worn it less than a dozen times. The last time I wore it I discovered it had very little reserve time, actually it would be stop in the morning after being left out over night. The watch s advertised as having 54 hours reserve time. I keep all my watches in self-winding watch cases. I wore the watch for week before sending it back to Authentic Watches, winding it every morning for at least thirty times as recommended and wearing it all day. Every morning the watch was stopped. I received a notice today saying the watch is not covered under warranty and it needs a complete overhaul. I told them to send it back to me without doing an overhaul. I have bought a number of watches from Authentic Watches with good results and have recommended them to other people. I will never recommend them to anyone again after this experience. After reading what I wrote, I hope the reader would concur with me.

Great watches, Fast shipping!!!

I was sold a watch in New condition. I received a serviced watch, with the wrong minute hand, a blemish on the dial, a tight stem, and appeared to be polished according to my jeweler. The stickers did not appear to be original factory as they did not have the red band on the bracelet. The watch was returned without stickers and some tiny scratches, which I believe were there but out of sight under the re-applied stickers as I did not wear the watch out in the 48 hours of owning it. They would not offer a full refund and since I paid with wire, I was forced to take a 20% restocking fee. Buyer beware.

*updating review based on business response. Watch was purchased from authenticwatches.com and again further proof that this business should not be trusted. This review was vetted by trustpilot and is 100% true.

*2nd edit based on business response #2. Order no#AW-216054 on 5/2/24. I have all receipts and correspondence of this fraudulent misrepresentation. Also posted to BBB and complaint to FTC. Business has also flagged this review multiple times as illegal trying to take it down and each time it is reinstated. Would not recommend doing business with this company. Buyer beware.

This company has been selling Breitling blue face chronoliners for years and ask $10000 a pop. There is no escrow involved or a guarantee that you can get a refund if you are not satisfied. There is no customer service whatsoever and the the watches are at least $4000 overpriced. The same watch on chrono 24 is €6-7000. Please beware!

I recently lost a Raymond Weil watch that I had received as an anniversary gift from my husband. The watch was expensive to me $2,500, but more importantly it had a great deal of sentimental value. I wanted to replace the watch and found Authentic Watches. I called and ordered a watch on January 18, 2024. I was told that I would need to pay a 10% nonrefundable deposit that day. They had up to 3 months to find the watch. The gentleman that I spoke to said I would be billed the remaining balance once a watch was found and that Authentic Watches would email me regarding updates to the process. I gave them my American Express card and all the necessary information over the phone. Shortly after hanging up the phone, I received an emailed invoice.
A week later on January 25th, I received a strange email from PayPal requesting a payment for $2675.89. Thinking this was a spam request, I ignored it. Then the next day, I received another PayPal email. Again, I thought it was spam. Two days later, I called Authentic Watches and explained that I was receiving strange emails from PayPal requesting payment. She said that those were invoices sent by them. When I explained that I had given my American Express number over the phone, she said that they couldn’t use that card because they couldn’t authenticate it. She said that they called three times and left voicemails and that they had sent emails as well. I explained that I had only received one email from them which was the original email on the day that I placed the order but hadn’t received anything else from them. I also indicated that I never received a voicemail from them and after looking at my recent incoming calls determined that someone had called me on the January 19th but never left a message.
Giving Authentic Watches the benefit of the doubt, I asked if she could send an authentication request while I was on the phone with her so that we could both be sure that the came through and I did my part correctly. She said, “No” and then explained that her accounting department wouldn’t allow it due to fraud. She kept saying that I basically couldn’t be trusted as a customer and that the only way I could start the process of them looking for the watch was to pay the full amount via PayPal today. Due to their less than stellar online reviews, I said I was not comfortable paying for the watch 100% up front and using PayPal which gave me no recourse if they did not fulfill their part of the deal. They were unwilling to take my American Express card or any other card because they know I have recourse.
This whole process has been extremely frustrating and nothing like was initially described to me when I first ordered the watch. When a company demands full payment via PayPal, I don’t think it’s the customer who is trying to commit fraud. Beware of this site!

I bought an Omega constellation watch and got the confirmation at a sales price of $4,995. Three days later I received an order saying they could not process my credit card and I must pay with Pay Pal, Amazon pay or a wire transfer. They told me to start the order again. The same watch is now $9,000. I called and customer service said it was now out of stock, but I could buy at the higher price. Then it is just being sold at the higher price. I cannot afford $9,000 and anyway thought it was confirmed at roughly half this. Then the guy could conveniently not hear me. A bad experience. Will find a new place to buy,

I’ve bought 6 watches from authentic watches and I never had an issue. I would buy a seventh if I saw the model I’m looking for at a fair price.

I live in the middle east and ordered several watches from them over the past ten years or so. Oris, Tags, Omegas. Never had any issues. They ship really fast and never had issues with my items.

However, I don't feel comfortable enough to purchase expensive watches like Rolex from them.

Scammers thieves. Great service fast you will get your merchandise overnight, but if you don’t keep it you will be screwed. I order a watch was not aware it was too small as soon as I saw the size returned the watch did not even remove plastic protection when I sent it back got hit saying I scratched the watch and got refunded only 80%. They are scammers even though their merchandise is good make sure you don’t have to return it they will make some money of your mistake.