Highly recommend the Chester branch, in particular Jean who went above and beyond to help me find the best engagement ring within budget. The team kept me informed throughout every process and con... Näytä lisää
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I think your staff & how you lay out your jewellery store is very enticing, I go into the Chester branch shop & the manager Jean Lee is amazing with customers & her staff. So extremely knowledgeable.... Näytä lisää
We were in Chester ring shopping and popped into A&B because we’d gotten so many instagram ads for them, we thought we’d see what the hype was about. Luckily, we were served by Poppy, who is a c... Näytä lisää
Fantastic service from Poppy, very helpful and knowledgeable staff. Nothing was too much trouble. Certainly would not hesitate to recommend the Chester store for anyone looking for quality items.
Yrityksen tiedot
Yrityksen kirjoittama
Find Us The city of Chester was founded in 79 AD as a Roman fort and continues to be one of England's oldest and most beautiful cities. It boasts some of the most well-preserved original city walls and still has the original old-timey charm. You can find our Chester store on Eastgate street, one of the four original streets built in the Roman city. This shopping area is a beautiful place to find that perfect piece of jewellery and hosts plenty of other shops and cafes as well. Visit our store and shop in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Yhteystiedot
Eastgate Street 15, CH1 1LG, Chester, England, Yhdistynyt kuningaskunta
- 01244 555 008
4,8
Erinomainen
233 arvostelua
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This is the 2nd time that I have…
This is the 2nd time that I have purchased something from the Chester store and both times with Georgea. Brilliant service hence coming here for a second time.
11. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Louise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Georgea did a fantastic job helping me…
Georgea did a fantastic job helping me choose the right diamond and setting for my wife's earrings.
Above all else my wife really loves them.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Andrew,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Georgia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you, Georgea and Austen & Blake
My experience with Georgea at Austen & Blake was fantastic. I first visited with my partner to shop for an engagement ring, and despite my partner being initially unsure as to what she wanted, Georgea provided lots of options to help in making a decision.
We were thrilled with the engagement ring and the experience was so positive that we returned to purchase our wedding rings. Georgea was also incredibly helpful during our return visit.
31. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service from Georgea
Excellent service from Georgea. She talked through all the options with me and made the process of chosing an engagement ring far less stressful than I was expecting. Cannot recommend them enough.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Tom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake ⭐⭐⭐⭐⭐
You wont regret using Austen & Blake.
Georgea is amazing, friendly, knowledgeable with no hard sell at any point.
I knew what I wanted but couldn't find it in any of the many jewellers I had looked in, A&B was the perfect solution. I picked my style, stones and setting, everything was my choice, to my budget. My ring arrived at our home 5 weeks later and it's unbelievably stunning!!
Wouldn't hesitate to recommend.
14. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great communication from Austen Blake
Great communication from Austen Blake. Georgea responded promptly to my e-mails and I was kept updated with expected delivery dates. Delighted with my purchase.
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Jackie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing customer service from Georgea
Amazing customer service from Georgea. After hours of walking around Chester looking at engagement rings we walked into to Austen & Blake and was greeted by Georgea who was friendly, kind, professional and showed lovely empathy when my fiancé started to get overwhelmed. 2 visits and 4 hours later she picked her ring and she absolutely loves it. Thank you Georgea, definitely be returning to buy the wedding rings.
2. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team and Georgea in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic experience - highly recommend Georgea
Recently engaged and my partner booked us an appointment at Austen & Blake following a recommendation. From the moment we entered the Chester store we were greeted by friendly staff and a lovely shop!
Our appointment was with the lovely Georgea who was absolutely amazing. As someone who found ring shopping overwhelming, georgea completely put me at ease. She’s knowledgeable, listens to what you like/dislike and has the patience of a saint. We booked to return the following day to confirm my ring order as I felt I needed some time to make a final decision and Georgea was completely understanding, no peer pressure at all! Felt like I was talking to a friend and genuinely made our ring shopping experience. I couldn’t be happier with my ring and will definitely be returning to Chester for our wedding rings. Even though there are stores closer, we would rather return to Chester to see Georgea as I know the experience will be a great one!
Georgea has followed up with me since receiving my ring, to check in and ensure I was happy once the ring had been made, genuinely best customer service and after care I’ve ever received!
huge Thankyou again and hopefully see you next year for our wedding rings.
Elissa x
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Elissa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team and Georgea in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Jean at A&B and the team were amazing…
Jean at A&B and the team were amazing to deal with, my partner is over the moon with her engagement ring. The store had a very large range of made to order styles and diamonds which smashed the competition. Will be back for the wedding ring!
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear James,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team and Jean in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant experience
Georgea and the team at Austen and Blake Chester were truly brilliant helping my fiancé and I design my dream engagement ring. We were talked though the options and weren’t rushed at all. Georgea made the experience really magical for us both and we’re already planning our next appointment to choose our wedding rings, thank you!!
23. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Rhiannon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Chester, Georgea especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would highly recommend Austen & Blake
Would highly recommend Austen & Blake. Jean was absolutely brilliant from start to finish while helping us design my engagement ring. Nothing was too much trouble and she listened to what I wanted and was able to show me things I hadn’t even thought about.
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Jean and our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Happy 50th wedding anniversary
It was my 50th wedding anniversary and I had an idea what I wanted but couldn’t quit make up my mind. Georgea the assistant manager at your Chester branch was knowledgeable, helpful, polite and helped me decide. I was very happy with my choice and enjoy wearing my necklace.
24. joulukuuta 2024
Vastaus yritykseltä Austen & Blake - Chester
Dear Barry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team and Georgea in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Vastaus yritykseltä Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Chester!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would 100% recommend, staff very kind and helpful
Branch I visited was in Chester, all the staff were extremely helpful when I went to choose my wedding jewellery. Wouldn’t hesitate to go back if I needed anything else. Staff were very kind and made me feel very welcome!
26. joulukuuta 2024
Vastaus yritykseltä Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Chester!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
I had a great experience in Austen & Blake. Georgea was really helpful and enthusiastic and made my ring buying experience really exciting. Everything from order to delivery went really smoothly, and I love my ring!
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Issy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Georgea!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement Ring.
From the moment I walked into Austen & Blake in Chester I was greeted by Georgea. She was very professional & courteous. I felt relaxed & in good hands. Various rings were shown with very clear information about each ring. I felt under no pressure at any stage to purchase . Found the ring that I was just looking for & it’s Beautiful. Our surprise engagement went fantastic & my fiancée loves her ring. Thank you to Georgea & staff at Austen & Blake for help making our engagement very special.
23. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Georgea,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team and Georgea especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Quite simply brilliant service
Quite simply brilliant service. My partner wanted a Lab Grown Solitaire diamond ring and of the 5 Chester shops that we visited Austen Blake was the only who offered a truly bespoke service. All options were fully and clearly explained and we were taken through the design and specification process beautifully and we duly placed our order at a very reasonable price. The completed ring arrived as scheduled 4 weeks later and really is quite something to behold. The diamond's sparkle has to be seen to be believed. The ring is very beautiful.
29. lokakuuta 2024
Vastaus yritykseltä Austen & Blake - Chester
Dear Keith,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Chester!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience at Austen & Blake
I’ve had lovely experience at Austen & Blake especially dealing with Georgea, from walking into the shop to picking up an engagement ring she kept me up to date constantly and was also very informative regarding every aspect of getting the ring made.
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, Georgea especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Jean saved my Christmas!
Was looking for some lovely earrings for my partner and the ones I was looking for unfortunately weren’t in the shop in the right colour. All hope seemed lost after our initial phone call, then Jean went and found something that outshone the previous set I was after. Great woman and like I said she saved my Christmas!
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear Jay,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team and Jean in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fabulous shopping experience
Had a fabulous shopping experience with Georgea today at the Chester shop. She is thoroughly knowledgeable, where everything was explained with various options to my complete satisfaction. Bubbles were also flowing; which was a touch of class. Five star review, without question. Well done Georgea. Thank you.
22. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Austen & Blake - Chester
Dear James,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team and Georgea in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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