Boots fell apart – obvious manufacturing defect – UGG refused to help
Too many UGG reviews report the same issue – poorly made product, which UGG refuses to stand behind past their one-year warranty.
Bottom line – don't buy UGGs.
This is not a company that cares about keeping a 25-year customer.
They didn't care about me, and WHEN (not if) your very expensive boots fall apart, they won't care about you either, even if it's their fault.
What happened?
December 2020 I persuaded my husband it was a great idea to spend $400 on two pairs of UGGs.
He said spending so much on fuzzy boots seemed insane.
But I reassured him "I've been buying UGGS for 25- years, they will last a decade or more!"
Nope. UGG is not the same company. The quality is in the toilet. So is their customer service.
2.5 years later a large hole has appeared in my boots. The suede upper and sole of have come apart.
Look closely and it's obviously a manufacturing defect. We live in Coastal Southern CA, so they don't get much wear except inside during the mild winters. My husband has worn his much more than mine, and his are fine.
Here is how UGG treats loyal customers now: –
1) You get a ONE YEAR warranty. If a serious "manufacturing defect" appears AFTER one year, you are SOL. Even though it's obviously a defect. UGG simply does not care, because the defect appeared after one year.
2) UGG has a repair program where you can pay EIGHTY BUCKS to have them repaired! I asked for this repair service free as a courtesy to a long-time customer. UGG supervisor refused me, and stopped replying to my emails.
Lots of other companies now make really good UGG alternatives. Give them your business instead.
14. syyskuuta 2023
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