Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Davvero eccezionale! Professionali e velocissimi. Cinque minuti di orologio dopo aver inviato un'email con la richiesta di alcuni chiarimenti, sono stato contattato telofonicamente. Una volta chiar... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ciao, il sito mi ha fatto un ottima impressione. Dopo aver effettuato l’ordine stato contattato dal call center. I pezzi sono conformi alla descrizione e, nel mio caso, di buona fattura. Ottimo rapp... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Absolutely rubbish company ordered Xenon headlights for my BMW X5 they took my money 12days later told me the lights weren't Xenon so they would refund me but they didn't refund the full amount Comp... Näytä lisää

Saanut 1/5 tähteä

Extremely poor service. I have emailed several times about my delivery taking 10 days longer than I was told it would. I cannot use my car without this part. I paid extra for earlier delivery as well.... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Auton varaosaliike
  2. ja myös
  3. Autotarvikkeet

Erilaisten ulkoisten lähteiden tuottama tieto

IT - Su ATB Parts.com puoi acquistare online i ricambi per la tua auto, veicolo commerciale, camion e bus. Pagamenti sicuri, consegna porta a porta. Abbiamo anche un negozio ebay. EN - In ATB Parts.com you can buy online spare parts for your car, commercial vehicle, truck and bus. Fast shipping and delivery door to door. We have an ebay store, as well.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

377 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(377)

6 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The rapid response and help I received…

The rapid response and help I received from Francesco was just fantastic, my problem was solved fast and in a very professional maner, I can't remember getting as good as service with any other company I have ever delth with, I will certainly recommend this company to all my business contacts and look forward to doing business in the future with ATB and Francisco, thank you again for your help Francisco.
Matt Purcell
Ireland

30. toukokuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Hello Matt. Thanks for your review! ATB Parts

Saanut 5/5 tähteä

Eccellente servizio

Eccellente servizio con contatti e risposte velocissime , consiglio questa azienda caldamente la utilizzero' di nuovo

Very good service and fast answer to inquiries , I will buy again from this company they have parts that I cannot find here in the Netherlands

24. huhtikuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Grazie mille per la recensione! ATB Parts

Thanks a lot for your review! ATB Parts

Saanut 5/5 tähteä

Excellent communication

Excellent communication
Delivery on time. Reasonable price and quality product . This the second time I have purchased parts from them.
5 out of 5.

29. maaliskuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Thanks for your review! ATB Parts

Saanut 5/5 tähteä

Very helpful, and I was informed of any updates

I had several emails with customer services to make sure I ordered the right part 😊
And it was so easy to purchase.

I had updates regular about shipping and the company was very sufficient

I would purchase from here again

18. maaliskuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Thanks for your review! ATB Parts

Saanut 5/5 tähteä

Tutto ok

Ottima esperienza su questo sito. Acquistato un pezzo di ricambio, c'è stato un piccolo disguido con una prima spedizione, gestito celermente e con professionalità.
Ottimi supporto clienti e velocità. Consigliato

17. maaliskuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Grazie per la recensione! ATB Parts

Saanut 5/5 tähteä

Great customer services

Great customer services, received quick responses and information on what I been looking for. 👍

10. maaliskuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Thank you sir! Regards, ATB Parts

Saanut 5/5 tähteä

ATB provided great customer support and…

ATB provided great customer support and answered all my questions. The product I received was exactly what I was looking for. Hopefully will buy again if they have other products I need

1. maaliskuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Thanks for your review! ATB parts

Saanut 1/5 tähteä

Initially nothing wrong with the…

Initially nothing wrong with the service.
When it's good then ok nonissues.
However, when it comes to a problem it's sloping shoulders and denial. Even with concrete proof!
Possibly not worth spending the money in case your product is wrong or broken as you will probably get no help.
*edit*
Ref the reply. This has nothing to do with the review. I have made no reference to the fact of why you won't let me return it.
The review is due to the company's disregard for an incorrect item.
The review was that the item I ordered was black. They said the webpage said grey. It didn't, I sent pictures of the exact order which clearly said the part was black and they still maintained they are correct and I ordered grey despite concrete proof.
I would not have ordered it if it said grey. I had no option but to use it as I had waited a while and the van was to be sold.
This goes against the selling law.
And now branded a liar!!
Reply to ATB

The product I ordered as per the picture sent of the order clearly states the item is black. Not grey primer. If the option for pictures is on here I would post plus your replies
Thank you for proving my review that the service when something is wrong is totally inadequate. Still denying! Unbelievable
Further, edit to reply. Again. Thank you for proving my negative review. As a consumer, it is not clear enough on the website if what you are saying is correct. From what I can see from the order there is no description ref primer. It states a BLACK colour wing mirror.
The review is about the overall lack of customer service and the ability to admit wrongdoing. I have not complained or reviewed about them not accepting the return, you have brought this up. You have still not accepted the reason for the 1 * review which is valid. The product is not as advertised. This is why you have a 1-star review, along with poor customer service which you have highlighted for anyone reading this.
Due to this and the evidence that I have I have now decided to take this further with international consumer rights.

2. maaliskuuta 2023
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Hello. You have confirmed us via email to have used a part of the item you received. So, a return of a not complete and not used item is not permitted by the laws you indicate. Writing, so, a bad review only because you don’t admit this, is clearly not honest. Regards
*edit after the reply*
In the side mirror aftermarket world there are not GREY PAINTED covers. The "Grey" cover you received is only the primer color (it can be grey, white, black -> it depends on manufacturer availability). The important matter is that the cover in in primer made, so, it's adapt and ready to be painted in the body color of the car. Hoping is clear now. And, we have checked so many times the page description and it says "paintable cover" (no black matt finish cover available for the ELECTRIC model), so, we made no error, madam. Maybe something goes wrong in your cache system when you checked the mechanical model. Sometimes it can be happen. In this case a cache clear operation can be helpful. Regards
*edit after the 2 reply*
In a listing page you have to read the item description. As i told you, a primer can be black, grey, white. So, the picture is correct. Because it can be on a variety of primer color used. So, the important is the description of the item, where we CLEAR stated that the cover is in primer made.
I remember you that the first time you made an error in buying the mechanical model, even if we have requested you clarifications before dispatching the order. Is it correct? So, after you made a second order for the electric adjustable model, but, i repeat, is available ONLY with the paintable cover. That's it.
Regards
"edit"
If you see your original electric side mirror, probably you will notice that the cover is in PAINTED black. Not the black MATT finish, that is typical of MANUAL adjustable models only. But, the matter is: you can't return an item that is now NOT COMPLETE. You have used a component of our product, right? Obvious, this is not mentioned by you in your reviews till now. So, you can verify that we make a good work in customer service and returns of the items, worldwide. But, in this case you are trying to refuse the fact that you have ,ade 2 orders in our website because the first time you made an error and now, you only want to get back money returning a not complete item. We can refund you at all, no problem about this, but, you are trying to make the error in our side and so, this is not honest. And, this is not the good place to exchange emails, so, this is our last reply to you here. Regards

Saanut 1/5 tähteä

Ipurchased two rear lights from this…

Ipurchased two rear lights from this company over a year ago and when delivery one was broken,so got in touch with them and they was not helpful at all and said it must have been done in transit .they was not interested trying to help me in sorting the issue and was over £300 for the rear clusters,so I lost out and never replaced and most of all will never use this company again.

10. kesäkuuta 2021
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

hello sir. We are so sorry for the issue you had. We see that you had this issue at May 2020. Now it's impossible for us to recovery your tracking history status. We saw that the Uk delivery partner was in waiting status for your proof of broken package received, and they never updated the status with your reply. Are you sure you have followed the correct procedure? As i said, now, after one year, it's impossible to open again the complain file with them.Regards

Saanut 5/5 tähteä

Had a genuinely pleasant experience.

I wanted to write a review because my personal experience with the company has been great from start to finish and the recent reviews don't seem to reflect that.

I purchased a wing mirror cover with the standard shipping, knowing it'll take a while either way. Especially with me being in the UK.

I got alerts at every step of the delivery process and when it arrived this morning it was well packaged and within the delivery window (8 working days).

I had a query about the product which they responded to quickly and solved.

I would use the company again and hopefully not too put off by the negative reviews.

10. maaliskuuta 2021
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Hello Gareth, Thanks for your review! ATB Parts

Saanut 5/5 tähteä

Prodotto di ottima qualità

Prodotto di ottima qualità, perfettamente intercambiabile con l'originale,
consegna rapida, prezzo buono, personale gentile ed efficace.

5. helmikuuta 2021
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Salve sig. Gianfranco, grazie per la recensione! ATB Parts

Saanut 1/5 tähteä

My part has not arrived

My part has has arrived 20 days later i paid nearly £20 for 3 to 5 days express delivery and will not refund me any refund what so ever i will never use this company again

19. tammikuuta 2021
ATB Parts-logo

Vastaus yritykseltä ATB Parts

hello sir, i'm sorry but cause of Brexit all orders to UK in this initial steps of January may have delay in delivery. And, it depends on the job of UK customs and couriers in Uk. These issues are for these first orders, u thin, and it does not depend on our job, as i explained you. Regards

Saanut 5/5 tähteä

Facile

Facile, risposte via mail velocissime, spedizione puntuale.

15. tammikuuta 2021
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Salve, e grazie per la recensione! ATB Parts

Saanut 1/5 tähteä

Waisted my 1 week and now telling me…

Waisted my 1 week and now telling me out of stock. I’m so angry.

13. tammikuuta 2021
ATB Parts-logo

Vastaus yritykseltä ATB Parts

hello,
we have received your TrustPilot review.
We have cancelled and refunded your order because, after the 1 of January 2021, we have still not received from UK HMRC the GB VAT number to be able to dispatch orders to UK. It's not our fault, as you can understand.
So, we have preferred to cancel the order. The Motivation of the cancellation on our website could be different, because the Brexit issue is not a standard cancellation order label in our system.
So,hoping you understand this and we ask you to cancel the bad review, considering that it's not our fault.
Regards

Saanut 1/5 tähteä

Extremely poor service

Extremely poor service. I have emailed several times about my delivery taking 10 days longer than I was told it would. I cannot use my car without this part. I paid extra for earlier delivery as well. All emails to them have resulted in them blaming me for ordering during Christmas. Nothing else I have ordered during this time has had such a delay. Extremely poor customer service.

12. tammikuuta 2021
Oma-aloitteinen arvostelu
ATB Parts-logo

Vastaus yritykseltä ATB Parts

hello,
we have received your TrustPilot review.
We have cancelled and refunded your order because, after the 1 of January 2021, we have still not received from UK HMRC the GB VAT number to be able to dispatch orders to UK. It's not our fault, as you can understand.
So, we have preferred to cancel the order. The Motivation of the cancellation on our website could be different, because the Brexit issue is not a standard cancellation order label in our system.
So,hoping you understand this and we ask you to cancel the bad review, considering that it's not our fault.
Regards

Saanut 5/5 tähteä

ATB Part azienda seria.

ATB Part azienda seria.
Dal mio ordine sono stato seguito costantemente con informazioni giornaliere
riguardanti spedizione, corriere e consegna.

12. tammikuuta 2021
ATB Parts-logo

Vastaus yritykseltä ATB Parts

Ciao Franco, grazie per la tua recensione! ATB Parts

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