I was so worried to call up and discuss my account but I had nothing to worry about my advisor made me feel at ease and went through everything at my own pace. We got everything solved and I feel at... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Barry Carss is an absolute credit to Ascent. A real superstar. He went above and beyond by being incredibly supportive. Thank you Barry
Yritys on vastannut
I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... Näytä lisää
Yritys on vastannut
"John Blore" should he exist never responded to any of my mails. His A I letter, a duplicate sent from a year ago is pointless, only recommending various real people that can help. His number goes una... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Yhteystiedot
Yhdistynyt kuningaskunta
- ascent.co.uk
4,4
Erinomainen
596 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Hassan Ullah was very helpful and made…
Hassan Ullah was very helpful and made me feel at ease throughout the call, thank you
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you for your review. Your kind words have been passed on and we're so happy that you had an enjoyable experience with us.
Kindest Regards,
Hannah
Customer Experience Team
Hassan was so polite and patient
12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you so much for your review. We're so glad that you had such a positive experience with us. We never wish for customers to feel rushed when speaking to us and I'm glad that this is also how you felt. Your kind words have been passed along.
Kindest Regards,
Hannah
Customer Experience Team
Excellent!!!!
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you so much for taking the time to leave us a review! We're so happy you feel this way!
Kindest Regards,
Hannah
Customer Experience Team
Very happy thank you for help
Very happy thank you for help
Hassan
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you for taking the time to leave us a review. We're so glad that you were happy with the customer service provided by Hassan.
Kindest Regards,
Hannah
Customer Experience Team
Holly was very good throughout kept me…
Holly was very good throughout kept me informed of every thing that was going on and explained everything in layman's terms thank you again Holly you really are an asset to ascent and if you ever want a job down in the West country I would willingly give you a job
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you so much for your lovely review and kind words. We're so glad that you had such a positive experience with Holly. She really is an Asset to our team and we're thrilled that you think so too!
Kindest Regards,
Hannah
Customer Experience Team
Prompt efficiency driven by a deep…
Prompt efficiency driven by a deep desire to be of benefit
26. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you very much for taking the time to leave us a review. We're so happy that you found our customer service to be beneficial and efficient!
Kindest Regards,
Hannah
Customer Experience Team
Hassan was lovely and very helpful
Hassan was lovely and very helpful
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you for your kind words about Hassan and for taking the time to leave a review. We're so glad that you found the communication with Ascent to be so helpful.
Kindest Regards,
Hannah
Customer Experience Team
Great phone service
Immediate response, clear communication, and fast resolution.
15. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you so much for your review. We're really happy that you had such a positive experience with Ascent!
Kindest Regards,
Hannah
Customer Experience Team
Very professional manner handle my call and agreed the terms
Very professional manner listening to my unexpected personal situation and giving some helpful links. Also, we discussed the new plan and agreed.
Customer suport consultant Ms. Claire McCusker is a star.
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, We really appreciate the time you've taken to leave us a review and for kind words about our Agent Claire. We're so happy that she was able to help you on your call.
Kindest Regards,
Hannah
Customer Experience Team
Excellent Customer Service
The thoroughness of the staff member in taking and processing my call. She went the extra mile to ensure that I had a satisfactory outcome to me problem. I was scheduled to appear in court on Monday 12 February. She was able to update my Santander sufficiently that have given me extra time to address my situation. Further she sent me extra address to obtain further support. A job excellently done and on one call.
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you so much for taking the time to leave us such a lovely review. We're thrilled that the Agent that you spoke to was able to provide you with the support and assistance that you needed without delay.
Kindest Regards,
Hannah
Customer Experience Team
Hassan UllahMy case was dealt with very…
My case was dealt with very professionally to my satisfaction
6. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, thank you for your review. We're really glad that you were happy with the Agent that you spoke to and the how your case was handled.
Kindest Regards,
Hannah
Customer Experience Team
Ascent customer service
The lady was involved with my case of sorting out the surplus HOLLY JENKINS was magnificent in her customer service and keeping up to date with all of the red tape going through the process she was incredible thank you very much indeed.
25. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, We really appreciate your kind words and the time you've taken to leave us a review. Great customer service is very important to us and I'm glad that you go this!
Kindest Regards,
Hannah
Customer Experience Team
…helpfull
Ascent staff were really understanding and helpful
Special thanks to joe for trying to help me
thank you
2. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi, Thank you so much for taking the time to leave us a review. I'm so glad to hear that you found our team to be understanding and helpful and your kind words have been passed on.
Kindest Regards,
Hannah
Customer Experience Team
Amazing Experience
I spoke to a lovely girl Angel who made me feel a million times better. She was very kind and understanding. She explained everything very clearly and ensured I understood without using all this legal jargon. Like I told her, if I were close to Manchester, I would buy her flowers
8. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi Geoffrey. we’re pleased to learn that Angel was such a great help when reviewing your case and happy that she was able to make you feel better. We will make sure that these really kind comments are passed on to Angel, I'm sure she will appreciate it. Kind regards, Stephanie, Customer Experience Team.
Hassan Ullah was extremely helpful and…
Hassan Ullah was extremely helpful and clear in everything he said to me. His mannerisms and grasp of my case made it easy for me to understand
17. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Good morning Peter, thank you for taking the time to leave Hassan such a lovely review. I will pass on your comments that he was extremely helpful and clear to understand. Kind Regards, Stephanie, Customer Experience Team.
This lady was lovely
This lady was lovely. Often these meeting can be scary and I’ve put it off for too long but I instantly felt relaxed. Sarah was non judgmental, empathetic and put me at ease. I now feel like a weight has been lifted as I’m on route to sorting my finances out ! Fantastic service
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Good morning Ruth, thank you so much for taking the time to review your experience with Ascent, we really appreciate it. I'll be sure to pass your kind comments on to Sarah and the team. I'm really pleased to hear that she put you at ease. Kindest Regards, Stephanie, Customer Experience Team.
Very helpful in our area of need
Hassan was very helpful and listened to our needs offering extra advice where it was needed.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
We really appreciate you leaving a review on the experience that you’ve had with Ascent. It is also really helpful for other customers so that they can see the service that we provide. I have noticed it wasn’t a 5 star review on this occasion, if you felt that we could have done anything else to improve your experience please contact me on 0330 123 0379 and I’d be happy to discuss this with you. Kind regards Stephanie Nunn Customer Experience Team.
Hassan
I have anxiety Hassan very helpful throughout the call and made the experience as easy at it could be hassan was polite throughout the call
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Hi Steven. Thank you for the positive review for Hassan, it’s really great to hear that he has been so helpful and made the experience easier for you. We’ll be sure to pass on this on to Hassan. Kind regards, Stephanie, Customer Experience Team.
Great service
Hamid was polite, courteous and understanding on my call with him. He made understanding the information easy and was diligent in reading my notes and checking the facts.
3. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
Thank you for leaving a positive review for Hamid and for letting us know the experience you have had with Ascent. I will make sure that your kind comments are passed on. Kind Regards, Stephanie, Customer Experience Team.
very helpful team member
Simie was a great help, understanding and very cooperative
21. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ascent
We’re really thankful that you have taken the time to make us aware of your experience and pleased to hear that Simi was understanding and cooperative. Kindest Regards, Stephanie, Customer Experience Team.
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