Artera Home Arvostelua 

39
TrustScore 3.5/5 tähteä

3,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I ordered a huge wall fan and it was at a great price compared to Amazon, which was surprising. The first one got stuck in limbo somehow through USPS, so I reached out to Artera and a rep actually sen... Näytä lisää

Saanut 1/5 tähteä

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... Näytä lisää

Saanut 5/5 tähteä

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Näytä lisää

Yrityksen tiedot

  1. Kodintarvikeliike
  2. Taidekäsityö
  3. Piha- ja puutarhakorit
  4. Lahjakorimyymälä
  5. Keittiötarvikkeet

Yrityksen kirjoittama

Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

39 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 41 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(39)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Unexpectedly fantastic experience with customer service!

I ordered a huge wall fan and it was at a great price compared to Amazon, which was surprising. The first one got stuck in limbo somehow through USPS, so I reached out to Artera and a rep actually sent me a new replacement fan at no cost to me. When the first fan arrived later the postal clerk told me there was $35 postage due so I refused it knowing the second one was on the way. I was emailing back and forth with the rep this whole time, letting him know my frustration with the fan issue etc and he was prompt and helpful and interested in solving the issue. The second fan arrived and I loved it! This could have been a 3 or 4 star review for the shipping issues alone, but this is a five star review because of the great customer service response I received. Worth the trouble, worth the wait! Highly recommend…

22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Eddy Mirror ....The Perfect Coastal Vibe!!!!!

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Where is the pictured designs?

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs

6. tammikuuta 2026
Saanut 5/5 tähteä

Best customer service

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Artera Home-logo

Vastaus yritykseltä Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Saanut 1/5 tähteä

I am still waiting for my shipment that…

I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.

2. maaliskuuta 2026
Artera Home-logo

Vastaus yritykseltä Artera Home

Hi Nanci,
Thank you for reaching out, and I'm sorry for the frustration with your delivery. We completely understand how disappointing it is when a shipment doesn't arrive on time.
We've been seeing some delays with USPS lately that have unfortunately pushed back a number of deliveries beyond their estimated dates. We're looking into the status of your order right now.
As a small business, we kindly ask for up to 24 hours so we can track down the details and get back to you with a clear update on where your package is. You'll hear from us soon.
We appreciate your patience, Nanci, and we're committed to making this right.

Warmly,
Peter Nguyen
Artera Home

Saanut 5/5 tähteä

I really love the design of the wall…

I really love the design of the wall art. They work perfectly on my wall and with my decor.

9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Artera Home-logo

Vastaus yritykseltä Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Artera Home

Saanut 3/5 tähteä

Not a stool

Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.

9. maaliskuuta 2026
Artera Home-logo

Vastaus yritykseltä Artera Home

Thank you very much for taking the time to share your feedback with us, we truly appreciate it. While the basket is not designed to be used as a stool, it can still work beautifully as a storage basket or a decorative side table in your space.

We also sincerely apologize for the long shipping time. We are currently working on improving our shipping process to provide a better experience for our customers.

We truly hope the piece will still bring a warm, natural touch and complement your home decor.

Artera Home

Saanut 1/5 tähteä

I had a free shipping discount that was…

I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible

3. maaliskuuta 2026
Artera Home-logo

Vastaus yritykseltä Artera Home

We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention.

Artera Home

Saanut 1/5 tähteä

Lost

I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.

2. maaliskuuta 2026
Artera Home-logo

Vastaus yritykseltä Artera Home

We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience.

Warm regards,
Artera Home Team

Saanut 1/5 tähteä

Wall baskets arrived very late/damaged

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Artera Home-logo

Vastaus yritykseltä Artera Home

We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us.

We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better.

Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.

Artera Home.

Saanut 5/5 tähteä

Love the way you tell the whole story…

Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

7. tammikuuta 2026
Artera Home-logo

Vastaus yritykseltä Artera Home

Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨

Saanut 1/5 tähteä

Mirror is broken

Mirror is broken, arrived in several pieces

6. joulukuuta 2025
Artera Home-logo

Vastaus yritykseltä Artera Home

We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.

Saanut 5/5 tähteä

Basket Bliss Everyday

The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊

3. marraskuuta 2025
Saanut 1/5 tähteä

PAYING CUSTOMS + DELAY

Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.

22. lokakuuta 2025

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