I ordered a huge wall fan and it was at a great price compared to Amazon, which was surprising. The first one got stuck in limbo somehow through USPS, so I reached out to Artera and a rep actually sen... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Näytä lisää
Yritys on vastannut
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... Näytä lisää
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Yhteystiedot
1769 Shipman Dr, San Antonio, TX 78219, United States, 78219, San Antonio, Yhdysvallat
- welcome@arterahome.com
- arterahome.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 41 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Unexpectedly fantastic experience with customer service!
I ordered a huge wall fan and it was at a great price compared to Amazon, which was surprising. The first one got stuck in limbo somehow through USPS, so I reached out to Artera and a rep actually sent me a new replacement fan at no cost to me. When the first fan arrived later the postal clerk told me there was $35 postage due so I refused it knowing the second one was on the way. I was emailing back and forth with the rep this whole time, letting him know my frustration with the fan issue etc and he was prompt and helpful and interested in solving the issue. The second fan arrived and I loved it! This could have been a 3 or 4 star review for the shipping issues alone, but this is a five star review because of the great customer service response I received. Worth the trouble, worth the wait! Highly recommend…
Eddy Mirror ....The Perfect Coastal Vibe!!!!!
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!
I got wall decor and love it
I got wall decor and love it! So quality and chic piece
Where is the pictured designs?
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs
Best customer service
What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!

Vastaus yritykseltä Artera Home
I am still waiting for my shipment that…
I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.

Vastaus yritykseltä Artera Home
I really love the design of the wall…
I really love the design of the wall art. They work perfectly on my wall and with my decor.

Vastaus yritykseltä Artera Home
Not a stool
Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.

Vastaus yritykseltä Artera Home
I had a free shipping discount that was…
I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible

Vastaus yritykseltä Artera Home
Lost
I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.

Vastaus yritykseltä Artera Home
Wall baskets arrived very late/damaged
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.

Vastaus yritykseltä Artera Home
Love the way you tell the whole story…
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

Vastaus yritykseltä Artera Home

Vastaus yritykseltä Artera Home
still never received my order after a…
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
Basket Bliss Everyday
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
PAYING CUSTOMS + DELAY
Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.
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