Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... Näytä lisää
Yritys on vastannut
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... Näytä lisää
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They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Yhteystiedot
Via Savona 97, 20144, Milano, Italia
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,4
Erinomainen
604 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä ARTEMEST
Dear Duncan,
Thank you for sharing your feedback!
We’re happy to hear that everything met your expectations, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
The whole process was exceptional from…
The whole process was exceptional from start to finish. They made it easy to order, answered all my questions about the product (a GORGEOUS silver cream pitcher), and even emailed to make sure I had received it. I am so impressed!
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Elizabeth,
Thank you so much for your wonderful feedback; we truly appreciate your kind words!
We’re thrilled to hear that your experience was exceptional throughout the entire process. Our goal is always to make the ordering process as seamless as possible and ensure you have all the information you need.
We look forward to supporting you with your next purchase!
Warm regards,
Artemest Concierge Team
Vastaus yritykseltä ARTEMEST
Dear Angela,
Thank you for your kind feedback!
We’re delighted that you chose Artemest to find a special gift. It’s wonderful to hear that you loved the product and appreciated the prompt delivery.
We look forward to hearing from you soon!
Warm regards,
Artemest Concierge Team
Vastaus yritykseltä ARTEMEST
Dear Jacob,
Thank you for taking the time to leave a review!
We’re very happy to hear that you’re pleased with your custom paperweight sphere. It’s wonderful to know it met your expectations.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Amazing quality, fast shipping and ease of ordering
It was very easy to order from and very fast shipping to the US. Product is amazing quality
27. marraskuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Kimberly,
Thank you for your kind feedback!
We’re thrilled to hear that you had such a seamless experience with us, from the ease of ordering to the speedy shipping. Knowing that you’re pleased with the quality of our product makes us incredibly happy.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Great company to deal with
Great company to deal with, smooth transaction from start to finish, Concierge set everything up for me, excellent communication and the end product was beautiful.
22. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Irene,
Thank you for your wonderful feedback!
We’re thrilled to hear that your experience with us was smooth from start to finish and that our Concierge Team provided excellent support. It’s fantastic to know you’re happy with the lamps you received as well.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Very good and friendly service.
Very good and friendly service.
Highly recommended.
18. marraskuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Gabi,
Thank you for your kind words and recommendation!
We’re so glad to hear you enjoyed our service, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Masterpiece
Masterpiece. Outstanding workmanship. The junction box is different from the ones in NY, ( probably in all of the US). I recommend informing the customers from abroad that the box may be smaller.
8. marraskuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Leah,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you appreciated the exceptional craftsmanship of our artisans.
We also value your constructive input regarding the junction box. Keeping our customers well-informed is a priority, and we’ll take your suggestion into account to improve clarity for future international orders.
Thank you for helping us refine our service, and we hope to assist you again in the future!
Warm regards,
Artemest Concierge Team
Customer Service Team is GREAT!!
Customer Service Team is GREAT!!
We had a wonderful experience with the customer service team. They were quick to jump on a way to get to a resolution and were persistent with communication to aid in our peace of mind. Great company and great team!!
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Megan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our Customer Service Team. Providing timely and effective support is always our priority.
Your kind words mean the world to us, and we’ll be sure to share your compliments with the team.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Customer service was fantastic
Customer service was fantastic - very bespoke! I had quite a few questions before I ordered and their response time was impeccable!
6. lokakuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Claire,
Thank you for your wonderful feedback!
We’re so glad to hear that our Pre-Sales Team was able to assist you and provide the support you needed. It’s always our goal to offer personalized service and timely responses, and we’re thrilled to know you had a positive experience.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Vastaus yritykseltä ARTEMEST
Dear Lesley,
Thank you for your kind feedback!
We’re thrilled to hear that you love the sconces. We truly appreciate your support and hope they bring a touch of beauty and elegance to your space.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
excellent product and online service
4. marraskuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Ludovic,
Thank you for your fantastic feedback!
We’re so pleased to hear that you enjoyed both our product and our online service. Your satisfaction is our top priority, and we look forward to providing you with an exceptional experience again soon.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I have shopped on Artemest several…
I have shopped on Artemest several times; the items I've purchased have all been exquisitely beautiful. I highly recommend Artemest for all gift purchases - for yourself and others
11. marraskuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Nancy,
Thank you so much for your kind words and continued trust in Artemest!
It’s wonderful to hear that you’ve enjoyed our pieces and found them to be beautifully crafted. Your recommendation means a lot to us, and we’re thrilled to know that Artemest is your go-to for special gifts, whether for yourself or loved ones.
We look forward to helping you discover more exquisite finds in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Months late and damaged
HORRIBLE. I ordered two items totalling over $8,000. Both were delivered months late and damaged. Artemest's US contact number is disconnected, and they are very difficult to get ahold of. I STRONGLY suggest shopping elsewhere
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Hi Matthew,
We are truly sorry for the issues you encountered with your order. This is not the level of service we aim to provide, and we’re sorry for the frustration it caused.
We want you to know that we're actively investigating this matter internally and will contact you via phone to resolve the situation as quickly as possible.
Thank you for helping us understand where we need to improve, and we apologize again for any inconvenience caused.
Best,
Artemest Concierge Team
concierge@artemest.com
Excellent Post Sales Experience
I had received my plates and it had some chips and it was obvious looking at the packaging box that it was because if the shippers. I immediately informed Artemest and I got a quick response from Arianna of Post-Sales and Customer Relationship Team who was an absolute angel. she was very thoughtful, accommodating, and worked in the replacement as soon as possible. even though I was going through some personal stuffs and at that time didn’t care for the plates, she made sure the items got replaced knowing. it will cheer me up. she provided me with constant updates. I can’t thank her enough for her help, communication and care. It’s hard to find honest and caring people in this technological world. I am
so happy I got connected to Arianna.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Nate Lao,
Thank you so much for sharing your experience!
We’re thrilled to hear that Arianna provided you with exceptional support during your post-sales process. Your satisfaction and happiness are our top priorities, and we’re glad that we could brighten your day. We appreciate your kind words and look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
We purchased a console for our client…
We purchased a console for our client and could not be more happy with the way it looked and how Artemest handled our order.
We were contacted by Fedex regarding the piece to provide very detailed info about the materials used and Artemest handled every single communication with them. Oh and did I say that the piece looked gorgeous ?:)
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Marleen,
Thank you for your wonderful feedback!
We’re delighted to hear that you and your client are happy with the console and that our team handled the communication seamlessly. Your satisfaction is our priority, and we appreciate your kind words about the piece.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful well constructed lighter
Beautiful well constructed lighter. It took longer to arrive than expected but when it was finally received we were very happy with the product. Works great, and looks great.
14. lokakuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Dom,
Thank you for your patience and for sharing your kind words! We’re thrilled to hear that you’re happy with the lighter’s design and quality. We apologize for the delay and are delighted it met your expectations upon arrival.
Enjoy, and please don’t hesitate to reach out if you need any assistance in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great brand
Dear all, the brand is great, the art is fantastic. The vase I ordered looked gorgeuous on the website. But in the reality the color didn't match with the color I saw on the website.
It would be great to see the exact color, to avoid the return shipping.
Many thanks & Best Regards,
Natalia
10. lokakuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Natalia,
Thank you for your kind words about our brand and art selection. We’re sorry to hear that the color of the vase didn’t meet your expectations in person. Please rest assured that our Artemest Concierge Team is actively looking into your issue and will do their best to find a suitable solution for you.
Thank you again for your valuable feedback, and please don’t hesitate to reach out with any further questions.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Absolutely Thrilled with Artemest!
My husband and I were absolutely impressed with the attentive service we received from ARTEMEST from the initial ordering through to the delivery.
We absolutely love our Domitilla Lemon Picker Head Vase. It is what we hoped it would be.
We most certainly recommend them and hope to do business with them again in the future.
16. lokakuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Rebecca,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your husband enjoyed our service and that the Domitilla Lemon Picker Head Vase met your expectations.
Your recommendation means the world to us, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Unique
The ceramic items that I ordered are quite unique and I am very pleased. I am also pleased with the packaging, snuggly and safely wrapped. Unfortunately the wrap was plastic instead of a biodegradable product.
14. lokakuuta 2024
Vastaus yritykseltä ARTEMEST
Dear Carole,
Thank you for your kind words!
We’re delighted that you’re pleased with the uniqueness and quality of your ceramic pieces, as well as the secure packaging.
We appreciate your feedback regarding the wrapping material and are actively exploring more sustainable options to minimize our environmental impact.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
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