Great customer service. They have fitted me in for a car viewing last minute after I didn't realise I needed an appointment. Upon viewing, they have swiftly sorted everything out for me, answered all... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had such a great experience buying my Mercedes A-Class from this lovely family-run business. Inshal, who looked after us throughout the purchase, was professional, friendly, and made the whole pro... Näytä lisää
Yritys on vastannut
Excellent service and we’re very pleased with our purchase. Great first car for my son and it came in an immaculate condition at a good price.
Yritys on vastannut
Give it all the charm on arrival, traded in my very well looked after car to be buying a shoddy one in exchange. Lied about it being fully serviced recently, air con didn’t work, stop start didn’t wor... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to ARJ Motors. We are a used car dealer, offering knowledge and experience on a wide range of vehicles. We have many years experience within the motor trade in Surrey and consider ourselves the specialist choice for all your second hand car needs. At ARJ Motors we offer some of the best deals around and are located in Addlestone Surrey KT15 2DW. We pride ourselves on our customer care and offer an excellent personal service. At ARJ Motors we provide peace of mind as our cars have a detailed multipoint check provided by our qualified technicians. Our mechanical checks provide peace of mind when choosing your new car. We also offer a wide range of services including Used Vehicle Sales, Part Exchange and Warranty Packages to suit all your needs.
Yhteystiedot
Unit 4, Moated Farm Drive, KT15 2DW, Addlestone, Yhdistynyt kuningaskunta
- 01932844697
- sales-arjmotors@outlook.com
- arjmotors.co.uk
4,3
Erinomainen
69 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great first car
Excellent service and we’re very pleased with our purchase. Great first car for my son and it came in an immaculate condition at a good price.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello J, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
I had such a great experience buying my…
I had such a great experience buying my Mercedes A-Class from this lovely family-run business. Inshal, who looked after us throughout the purchase, was professional, friendly, and made the whole process really easy.
I would highly recommend this business to anyone looking for a great car-buying experience. Thank you again!
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Maariya, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Great customer service
Great customer service. They have fitted me in for a car viewing last minute after I didn't realise I needed an appointment. Upon viewing, they have swiftly sorted everything out for me, answered all my questions and no ask for too much. My car even arrived earlier than expected. Overall great service, cant fault them.
23. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Michael, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
I was very happy with the experience at…
I was very happy with the experience at ARJ Motors. I found the saleswoman to be reasonable and fair, she explained everything properly and did all of the paperwork promptly and efficiently. They had a good range of cars and I am very happy with it.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Karen, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
From start to finish ARJ Motors made…
From start to finish ARJ Motors made the purchase of my Audi A3 a smooth and efficient process, i can’t praise them highly enough,would definitely recommend them if you need a new car.
One happy customer thank you ARJ
Tony 😁👍
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Antony, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Had a good experience buying my car…
Had a good experience buying my car from here. The process was easy and the staff were very helpful. I’m happy with the car so far and would definitely recommend them.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Kian, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Guys were very helpful!
The guys at ARJ motors were very helpful and helped me pick my new car which I absolutely love.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Josh, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Best experience
Best experience! I brought my dad, who’s a mechanic, along with me to look everything over, and we were both genuinely shocked at how much these guys had already done to make sure the car was in great condition and ready to leave with me. It had everything that needed to be done for it to be in a good shape to leave!, and my dad was so impressed as dealerships don’t always go to that level of effort before selling a car. My dad will always have something to say about a car and he couldn’t say anything about this one apart from how nice it was and in such good condition!
Everything was explained thoroughly, and I was able to take the car for a test drive, which I was really happy about. The whole process was so easy, and everyone was incredibly lovely.
Communication was also amazing! They fitted me into their schedule really well and always accommodated me. Replies were incredibly speedy, and any questions I had were usually answered within 10 minutes.
Even after buying the car, I had a few questions and they were more than happy to talk me through everything and answer anything I needed help with.
I’m extremely happy with this place and absolutely love my new Audi Q2 🥰 Will definitely be recommending them to more people!!
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Mia, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Great customer service
Great customer service, very smooth sailing from the beginning of finding my car, doing the paper work and reviewing the keys the very same day! Kind, helpful and attentive staff. Great selection of cars too! Highly recommend!
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Kristina, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Excellent service
Messaged them via WhatsApp and got all the information I needed about the car I saw online. I went to see it in-person and purchased it on the same day.
Refreshing to see honest and decent car sales people.
Highly recommended!
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Rahul, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Do not buy from ARJ Motors
I purchased a BMW for nearly £20,000 from ARJ and also took out their Platinum Warranty. Unfortunately, when the car developed a fault within six months of purchase, the warranty proved to be virtually worthless.
After reporting the issue, it took almost two weeks for ARJ to collect the vehicle. Then, after a further three days, I was informed that the battery had failed. The battery had leaked acid into the boot, leaving a strong unpleasant odour and causing crystallised residue to spread across the carpet and surrounding areas.
Despite this occurring within six months of purchase, I was charged almost £500 for a replacement battery and cleaning. I was told the replacement was a genuine BMW battery, although given my overall experience, I have serious doubts and have been unable to obtain a copy of the supplier's invoice or warranty documentation.
The after-sales service was extremely disappointing. I had to chase repeatedly for updates, communication was poor throughout, and I found some staff members to be rude and unhelpful. As a customer spending nearly £20,000 on a vehicle, I expected a much higher level of support and professionalism when dealing with a significant issue.
Based on my experience, I would not recommend purchasing a vehicle from this dealer if you expect reliable after-sales care or warranty support. It is quite clear that as soon as you leave their premises yours & your vehicles well being is forgotten.
Steer well clear.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Dear Nicholas,
I hope you are well.
We are disappointed to learn that you feel dissatisfied with the service provided. We would, however, like to clarify a number of the points raised in your review, as we believe there may be some misunderstanding regarding the work carried out, the warranty cover, and the costs involved.
Battery
You mentioned that you are not confident that the replacement battery is a genuine BMW battery. We have attached both our trade invoice and the invoice provided to you at the time of collection. These documents confirm that the battery supplied was a genuine BMW battery. (emailed to you and sent on Whatsapp)
The battery was charged to you at its retail price of £198.72, which is the same retail price you would expect to pay when purchasing the battery directly from BMW. We have not added any additional margin to the cost of the battery.
Battery Warranty
At the time of collection, we clearly explained that the battery carries a three-year manufacturer’s warranty. Should there be any issue with the battery itself during this period, we are more than happy to assist and liaise with BMW on your behalf to facilitate the warranty process. This was explained to you at the time of collection.
Extended Warranty
You have also stated that you feel the extended warranty was of little or no value. We respectfully disagree.
The issue for which you are covered under the extended warranty is something we have been, and remain, more than willing to address. Our understanding was that we would be dealing with this matter in October.
However, the vehicle’s 12V battery is not covered under the Platinum Warranty. Batteries are considered a consumable/wear-and-tear item and are therefore excluded from the warranty cover. This is also clearly stated within the customer certificate, which specifies that general wear and tear is not covered under either the Standard or Platinum Warranty.
The battery that failed was approximately six years old and, as such, had naturally reached the end of its expected service life. Had the issue related to the vehicle’s hybrid battery, this would be a different matter and would be covered under the Platinum Warranty, subject to the applicable terms and conditions.
Charges
We also believe the charges applied were reasonable and in line with the work carried out.
The replacement battery was charged at the BMW retail price of £198.72. In addition, the invoice reflects one hour of diagnostic time and half an hour for battery replacement. We would encourage you to compare these costs with those charged by BMW directly, should you wish to do so.
Our intention throughout has been to assist you and resolve any issues fairly and professionally. We are therefore disappointed that you remain dissatisfied, particularly as the matter relates to an item that is specifically excluded from the warranty cover.
We have attached the relevant supporting documentation, including the invoices, to clarify the points above. (all sent via email and Whatsapp)
In light of the information provided, we would respectfully ask that you reconsider the content of your Trustpilot review and, if you feel the above addresses your concerns, consider removing or amending the review accordingly.
We remain happy to discuss the matter further should you have any questions regarding the work carried out or the warranty terms.
Kind regards,
ARJ Motors
Quick response and helpful
The communication was very good and quick response.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Good service
I went down there recently to view some cars and the staff were all professional and made me feel very comfortable. They talked me through everything step by step as this was my first car purchase. Needless to say I did end up purchasing a car. Highly recommend! And a special shout out to Inshal as she was really helpful.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Shannon, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
I only gave 1 star because it wouldn’t…
I only gave 1 star because it wouldn’t let me give any lower.
I bought a BMW X2 from ARJ Motors and part-exchanged my old car. I was told my old car was going to be scrapped and that I should be grateful for the £1,000 they offered me for it.
On the drive home, my daughter noticed marks on the windscreen. On closer inspection, these turned out to be stone chips — there were more than 30 across the windscreen. I contacted the dealer immediately to complain.
After numerous complaints, they eventually agreed to replace the windscreen. Before that, they refused my request to return the vehicle and have my old car returned to me. As I needed a car, I felt I had little choice but to proceed with the repair.
I was told the windscreen was being dealt with, but after three days without the car, I discovered it had not even been booked in until the following day. Throughout the process, I received conflicting information and found communication very poor.
When I travelled to collect the vehicle, they initially refused to return my keys and I ultimately had to call the police to help resolve the situation and recover my car.
When the vehicle was collected, it had approximately 80 miles of fuel range remaining. When it was returned, the fuel range had dropped to around 44 miles and the fuel warning light was on. In addition, several vehicle settings and driver preferences had been changed from how I had them configured when the car was collected.
To make matters worse, I later discovered that the car I had been told was going to be scrapped was instead advertised for sale for over £4,000.
Overall, this was an extremely stressful experience and not the level of service I expected when purchasing a vehicle. Based on my experience, I would not recommend this dealership.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Thank you for your review Faye, now let’s talk facts.
You purchased this vehicle in person and were given over 45 minutes to inspect the car without any sales person standing over your head, therefore you had more than enough time to carefully inspect the vehicle before making the decision to purchasing it. If you were not happy with it, you simply did not need to purchase it.
The more than 30 ‘stone chips’ you are referring to is absolutely incorrect as there were no stone chips on the windscreen whatsoever. This is why it had not once been flagged on any MOT. This car is 8 years old and has had not a single fail or a single advisory on the MOT history. Even though the windscreen did not need replacing, we were still willing to do this to keep you happy which was costing us over £500.00. We even gave you an option to reject the vehicle if you were not happy with the car but you refused to do that.
We picked your car up on Monday and it was with us the same evening and started the work the next day and you wanted your car back when we had only had it for under 24 hours. We outsource windscreen replacements so naturally it will take a little longer, but 24 hours is considered unreasonable turnaround to you?
You then called our sales team on Wednesday and got your husband to be rude and disrespectful to our sales girls and use disgustingly foul language with them such as ‘lying cocky cow’ and so much more which I will not even repeat because of how disgusting the language was. Now, we are a small family run business and we do not tolerate such language towards our girls who are just trying to do their job. Such language should not be used against anyone regardless of anything but for you to use that after us having your car for only 24 hours? Specially when we have been nothing but cooperative.
You then came down physically with your husband screaming and shouting on our premises demanding your car back whilst it was in the workshop being worked on. Your husband then came into our office and continued to use foul language against the girls in person who could be the age of his daughters. He continued to call them “c***” in front of their faces, they have been left absolutely traumatised because they have never experienced that and they definitely do not come to work for this.
You called the police before we could but the police agreed with us that you wasted their time and were being so unreasonable.
We agreed to do your windscreen you were perfectly fine till you found out that we had listed your old vehicle on our website for more than we got it. Now, trade and retail valuations are different and when you part exchange your vehicle you will get trade value, you cannot expect retail value. Your car had done over 150k miles and it was only worth £1000.00 trade value. If you were not happy with the trade value you were not forced to give it to us because as you can see on our website we do not sell cars with that mileage and price point.
You expressed “extremely stressful experience and not the level of service I expected” but I would argue as a business who has been trading for 7 years this is the first time we have experienced a customer like this and have had the police come to our premises for the first time, therefore this was more stressful for us.
We have phone recordings and pictures for all of this which we would share if we could on this review to clear everything.
I would request everyone to read this response and understand our position. This review is completely untrue and unfair.
ARJ Motors
First class service on my Jaguar FPace purchased by ARJ Motors
I saw a listing of a Jaguar F Pace that ARJ Motors had and instantly fell in love with it. I called to enquire about the vehicle Tuesday 21st April 2026 and asked if they would hold the car and if I could view the car. That afternoon I went to see the car and I was not disappointed and it in fact exceeded my expectations.
From start to finish I could not fault ARJ Motors, they were an absolute pleasure to deal with. Superb communication, extremely helpful, friendly and incredibly welcoming when we arrived on site. We were made a drink whilst we went through financing and they looked to give the best financing available to me. They really went above and beyond.
Once all finalised, they also delivered the car to my home Thursday 23rd April 2026 due to my father’s terminal illness making things so much easier, less stressful and hassle free. I really couldn’t recommend them enough, they have all been absolutely terrific.
I drove my car for the first time today and it was like a dream.
Thank you all so much, if I was looking to get another car, I know exactly where I would be coming. Thank you all once again and best wishes to all at ARJ Motors.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Rachael, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
I had a very poor experience with ARJ…
I had a very poor experience with ARJ Motors and would strongly advise others to be cautious.
Shortly after purchasing the vehicle, serious mechanical issues became apparent. Despite assurances at the time of sale, the car developed ongoing problems that required significant repairs. Unfortunately, these issues were not properly resolved and continued to worsen over time.
As a customer, I expected a vehicle of reasonable quality, especially from a dealer, but this was not the case. The situation has resulted in considerable financial loss, stress, and inconvenience.
In my experience, the vehicle was not in a satisfactory condition when sold, and I feel the situation was not handled fairly.
I would recommend that anyone considering buying from ARJ Motors carries out thorough independent checks and inspections before committing.
Very disappointing experience.
SY66LDX
I can confirm that I am a genuine customer and the details of my experience are accurate. For privacy reasons, I have not included full personal or vehicle details in a public review.
The vehicle in question was a Jaguar XF purchased from your dealership and financed through Close Brothers Motor Finance. I experienced ongoing mechanical issues shortly after purchase, which required significant repairs and were never properly resolved.
If required, I am happy to provide full details, including registration number and supporting documents, directly and privately to verify my review.
I stand by my original comments and my experience.
I Have PROOF OF EVERYTHING 👌
Your response is inaccurate and deliberately dismissive.
The issues with the vehicle began shortly after purchase, not “years later” as you are trying to suggest. I returned to your dealership with a known timing chain issue and was told I would need to pay around £1,200 to have it repaired. This clearly shows the problem existed early on and was not something that developed randomly years later.
The fact that I did not reject the vehicle immediately does not mean the car was fault-free. It means I attempted to resolve the issue in good faith, including paying for repairs myself, which ultimately did not fix the underlying problem.
Your statement that “finance companies always take the customer’s side” is simply untrue and misleading. The outcome of a finance complaint depends on evidence, not assumptions.
Leaving a review now is entirely valid, as the situation has only recently concluded following the finance process and ongoing issues with the vehicle.
Attempting to dismiss a legitimate customer experience and suggest this is “frustration” is unprofessional and reflects poorly on your business.
I stand by my review and my experience.
It’s interesting to see how the focus has shifted.
First, the suggestion was that this review is not genuine. Now that it’s been confirmed I am a real customer, the argument has changed to “why after 3 years.”
Neither of these points address the actual issue.
The reality is simple: the vehicle had problems shortly after purchase, including a timing chain issue, and I was advised by your dealership that I would need to pay around £1,200 to repair it. That is not something that appears “out of nowhere” years later.
The timing of this review reflects when the situation was fully concluded through the finance process, not when the issues began.
Trying to discredit the review instead of addressing the facts only reinforces my original point about the experience.
For transparency, this situation took years to resolve and ultimately ended in a voluntary termination of the finance agreement.
Potential customers can decide for themselves whether this is the level of service they are comfortable with.
I stand by everything I have said.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Alina, thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At ARJ Motors, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.
However, we do not recognize your name and cannot find an invoice under this name therefore it leads us to believe this is a fake review. Could you please attach your invoice or the registration of the vehicle you purchased from us to legitimize this review.
If you cannot provide this information then we have no choice but to assume this is a fake review and will have to report this to Trustpilot.
Please get in touch with us to discuss in further detail.
Edit:
Thank you for providing your car registration. As per our records, this car was sold in May 2023 at 78035 miles. And it was sold through Close Brothers Motor Finance.
Firstly, we fail to understand why you are leaving a review 3 years later? Did you just remember now that you had issues with a vehicle you purchased 3 years ago? How is that fair towards the dealer to be receiving reviews even 3 years later?
If there were “serious mechanical issues became apparent” “Shortly after purchasing the vehicle”, they would have been rectified and if we weren’t able to you would have been able to reject the vehicle according to your finance agreement terms and the finance company would have supported you with this. You clearly weren’t able to reject so clearly you had no grounds to reject on?
If there were faults at the point of sale, you would have been able to reject but you didn’t so they couldn’t have been there at the point of sale. You’re leaving a review 3 years later, how can we liable for this?
Finance companies ALWAYS take the customer’s side, so if in this situation they didn’t then clearly you were not right. If you have “PROOF OF EVERYTHING 👌” then why did your claim get rejected? This is because we sold a perfectly well car. Issues can occur at any time, we are not magicians who can foresee the future and can only cover you within the warranty period, not 3 years later as well.
Seems like, you may have had to spend a bit of money recently and found us as scapegoats to take out your frustration on.
I urge everyone to appreciate this review as completely unfair and based on a car that was sold years ago, how can we still be liable for anything.
Wish you all the best.
ARJ Motors
I purchased a car 3 Jan it was faulty…
I purchased a car 3 Jan it was faulty today 20th Feb no car no tefund
Consumer rights
onsumer Rights Act, and how does it affect my vehicle purchase?
If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. This means that, when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described.
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Carole, thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At ARJ Motors, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.
However, it is very important we look at the facts here.
Firstly, yes there was an issue with your vehicle on your drive back after collecting it. This was a fault that was not present whilst we had it or at the point of sale. It is unfortunate it occurred when you had the vehicle but we cannot possibly foresee the future regardless of how much preparation we do to a vehicle.
We acted on this very quickly and got the car picked up from your home address to bring it back and get the issue rectified which you agreed on. The CRA 2015 says if there is a fault within the first 30 days then the consumer can reject the vehicle but can also give the dealer an opportunity to fix the fault which you did in this case. Therefore, it was a mutual decision between us, not a case where we kept the car and did not refund you as you claim on Trustpilot. We also gave you a courtesy car from Enterprise, which we paid for in full upon return of vehicle to Enterprise. We then offered it again as we required more time with the vehicle but you rejected this.
The reason why there was a delay in rectifying the fault was because it was a specialist job and it had to go into Land Rover Main Dealer which it did but naturally there was a delay in that as they are very busy. We have had cars there for weeks at times, therefore yours was not a one off case.
It came to a point where you did not want to wait any longer for the repair which is completely fair and wanted to practice your right to reject and we accepted that straight away. You then wanted your money the SAME second but we advised we could not do that because we need to wait for the spare key and paperwork to be posted back to us as per our company guidelines and you then continued to insinuate we are holding your money hostage. This was not the case because the day we received the spare key and paperwork we refunded the amount you were due within a few hours, if that. However, you decided to leave us untrue and unfair reviews on both Google and Trustpilot, which we feel are very one sided and tried to explain that we needed to wait for the spare key and paperwork in order to process the refund but you have made it seem like we were refusing to do a refund.
We wish you all the best for the future.
ARJ Motors
Car broke on the way home 7 weeks of no…
Car broke on the way home 7 weeks of no car or £14,000 do not buy a car from these people.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Carole, thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At ARJ Motors, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.
However, it is very important we look at the facts here.
Firstly, yes there was an issue with your vehicle on your drive back after collecting it. This was a fault that was not present whilst we had it or at the point of sale. It is unfortunate it occurred when you had the vehicle but we cannot possibly foresee the future regardless of how much preparation we do to a vehicle.
We acted on this very quickly and got the car picked up from your home address to bring it back and get the issue rectified which you agreed on. The CRA 2015 says if there is a fault within the first 30 days then the consumer can reject the vehicle but can also give the dealer an opportunity to fix the fault which you did in this case. Therefore, it was a mutual decision between us, not a case where we kept the car and did not refund you as you claim on Trustpilot. We also gave you a courtesy car from Enterprise, which we paid for in full upon return of vehicle to Enterprise. We then offered it again as we required more time with the vehicle but you rejected this.
The reason why there was a delay in rectifying the fault was because it was a specialist job and it had to go into Land Rover Main Dealer which it did but naturally there was a delay in that as they are very busy. We have had cars there for weeks at times, therefore yours was not a one off case.
It came to a point where you did not want to wait any longer for the repair which is completely fair and wanted to practice your right to reject and we accepted that straight away. You then wanted your money the SAME second but we advised we could not do that because we need to wait for the spare key and paperwork to be posted back to us as per our company guidelines and you then continued to insinuate we are holding your money hostage. This was not the case because the day we received the spare key and paperwork we refunded the amount you were due within a few hours, if that. However, you decided to leave us untrue and unfair reviews on both Google and Trustpilot, which we feel are very one sided and tried to explain that we needed to wait for the spare key and paperwork in order to process the refund but you have made it seem like we were refusing to do a refund.
We wish you all the best for the future.
ARJ Motors
Amazing!
The most efficient process. Can’t thank you enough! From start to finish it was all absolutely brilliant. Would 100% recommend and will definitely go back.
Thank you
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Olivia, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
Lovely Customer Service
Excellent service from start to finish. Honest, professional, and smooth running. Despite not having booked an appointment they were more than happy to help! Very happy with my car and would highly recommend this garage.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARJ Motors
Hello Megan, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.
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