Aries Arise Arvostelua 44

After initial difficulty getting in touch over an exchange I have received a phone call today apologising for the confusion - they are sending out a replacement today in time for my holiday and happy to receive the return when I get back plus they have very generously offered a 30% discount too! Excellent customer service! Thanks again, Chris!

I bought a few things as a present for my daughter's DnB DJ boyfriend. He loved them but I'd got the sizing wrong. The customer service team were beyond helpful. I had a few problems with the return but they were incredibly patient helping to work out the problems. And so incredibly flexible in arranging for exchanges, especially when the size Ollie wanted wasn't in stock and we needed to change the order. Such a refreshing change to talk to real people who care about the customer experience and want their brand to succeed. So, great clothes and fabulous service. Thank you.

Such great customer service. I bought earrings for my daughter in January but kept them for her birthday in March but when she tried them one wouldn’t close, I contacted customer service, they were so helpful, arranged a returns label and sent me a new pair within a short time, they kept me up to date.
Earrings arrived today and they are gorgeous.
All round great company to deal with.

Aries team are amazing !!!! Super helpful and full of beanzz <3

AMAZING AMAZING AMAZING

Good evening,

I just had to send an email to you to thank you so much for your clothes, your service, everything. It has been a long long time since I have found a brand that I feel comfortable in. I have spent (probably a bit too much) since discovering you and it isnt going to stop there. I am basically a walking advert at this point 😂

I know in this world its rare to get a positive message as its usually complaints; please pass my gratitude on to all of your team, you are wonderful and I can’t wait to see what you have in store next ❤️

We’ve experienced the most accommodating and kind service from the Aries team. They’ve gone the extra mile to help us and we are super grateful.

10/10 marks on customer service. really lovely communication and they even put stock aside for me from the website until my exchange was received back.

xx

Extremely helpful and understanding when I reached out to them and sent me a replacement for my product in no time!

The loveliest staff! Communication was super fast and incredibly helpful. They went above and beyond to get me the last scarf available — I really appreciate it.

I ordered for the first time and then the next day they were offering an extra discount so I emailed since my order hadn’t shipped yet. Unfortunately there was a mix up and my item was no longer in stock however cs team was super helpful and got me the right size plus offered to honour the discount and threw in a lil something for the delay! I will be shopping here again

These guys got me sorted and had such great customer service, they were so so helpful, consistent and reliable in helping me with everything I needed. Thanks again guys!!

Have been a loyal Aries customer for years - can’t beat the quality. Recently had an issue with ordering the incorrect size. Customer service bent over backwards to help me during the busiest time of the year. Thank-you, Aries CS! Best in the business!

Amazing customer service. Helpful, and quick responses.

I had troubles with an item and they couldn’t of been more helpful.

Absolutely over the moon with the service I've received!!! I had a very specific request - I was trying to buy a cap that was sold out :D I just tried my luck and emailed Aries Arise. And instead of simply saying "no, we don't have it", they put an effort and found one for me. The communication was quick and so helpful. They aimed at sending my order on Monday (30.09) but they couldn't make it that day so they added one more free hat as an apology!!! I've never seen anything like that before!! Yesterday (1.10) I received my order and was stunned how beautiful my items were ;)))) I would 10000000% recommend this company, not only for the quality of their products but also their service. Thank you so much for helping me buying something amazing for an amazing person :)))) P.S. He's thrilled with those caps <3

Really positive experience with CS extremely helpful and prompt replies.

Amazing customer service!

I ordered a top and some stock issues meant they weren't able to fulfill the order, or the second one I made. So they sent me a free gift! Really blown away by how nice they are. Their clothes are great quality too. Highly recommend.

Epic brand with great, friendly customer service. I have loads of fantastic garments and they were all over my small issue with one item and made things right immediately

I ordered a pair of Nylon Track Pants in size L, but due to a mix-up, a size M was sent instead.
When I contacted Aries Arise, their customer service responded incredibly quickly and kindly.

They immediately acknowledged the issue, offered a solution, and processed a replacement right away.
They even refunded the shipping cost without me having to ask again.
Their email communication was not only efficient, but also warm and personal — it truly impressed me.

As a fan of Aries from Japan, I was deeply touched by how thoughtful and responsive their team was.
This experience only made me love the brand more, and I’m proud to continue supporting them.

Thank you so much again, Aries — you’ve earned a lifelong fan!

Products are top quality and look great. Customer service also help out above and beyond. Impressive! Love this brand!

I’ve bought clothes from Aries for years, I love their designs, the fit and the collabs. I recently had a long and boring story involving a suit for a wedding and, in short, they were just brilliant at getting me what I needed when I needed. Really personal touch from a brand that presumably has far better things to do than sorting out the needs of one of their many customers.