Arbury Arvostelua 

My customer service was absolutely brilliant Sam Tudor , very respectful and kind , and felt very welcomed straight away due to Sam's excellent service.

Having used Arbury Stourbridge for servicing and MOTs for the past three years, I visited Arbury Bromsgrove to view a Peugeot advertised on the Arbury website at £18,300.
I was greeted by Mark, who was friendly initially but quickly became overly pushy. After a test drive and inspection, we moved on to pricing – which was confusing and lacked transparency from the outset.
When I asked about part exchanging my current vehicle, I was initially told this wasn’t possible. Later in the same conversation it suddenly became an option, although the valuation offered was extremely low. This inconsistency did little to inspire confidence.
Mark then stated that the “best price” he could offer on the vehicle was £18,500, which was £200 more than the advertised price. This was framed as a discount, with the claim that the car “should have been” £18,800. At no point was this price increase or the administration fee clearly explained upfront. While the website mentions a £162.50 + VAT admin fee, it is not clear whether this is included in the advertised price or added on top – something that should be transparent from the start. The overall impression was that the price was being adjusted during the conversation rather than clearly presented.
Partway through the discussion I briefly stepped away to speak to my son about finances. While I was away, Mark reportedly said to my husband, “You must know nothing about cars if she has to keep phoning her son.” I only became aware of this after leaving, and found it both unprofessional and disrespectful.
I explained that the price being discussed was above my budget, but remained open to finding a solution. Mark responded by telling me I would not find the model and generation of car I wanted within my budget. However, a quick search showed that Arbury Leamington had an identical vehicle – a few months older, with slightly lower mileage – priced £1,300 less.
Mark appeared unaware of this listing despite it being within the Arbury group and became visibly frustrated. He then suggested taking a £99 deposit to have the Leamington vehicle transported to Bromsgrove so he could retain the sale. Given the unclear pricing, unexplained fees, and increasingly negative tone, I decided it would be better to visit the Leamington branch directly, despite it being nearly 30 miles further away.
As I was leaving, Mark commented, “If I’d have known you were going to do this to me, I would not have approached you.” This was the final confirmation that this interaction had crossed well beyond acceptable professional behaviour.
I understand car sales are commission-based. However, with transparent pricing, clear communication around fees, and a more professional approach, this could have been a straightforward sale. Instead, the experience was confusing, uncomfortable, and ultimately drove me to take my business elsewhere.

Straightforward process to change car.
Paul very helpful. My third 2008.

Max was amazing today. He managed to find us the car we wanted. First class service by him, very helpful, friendly and professional. Would highly recommend Max and Nissan Arbury Leamington spa.

Paul was fantastic - made it so easy. Added bonus that we share the same name!

Would recommend Paul to help! Such an easy process, no faff.

Josh was very patient and explained things very well. He answered all questions. A very pleasant experience.

It's a friendly and well staffed place, attractive and well appointed. Louis showed me the car I was interested in and I subsequently bought it. He was very helpful and positive. Nothing too much trouble and my following enquiries after purchase have all been followed up.
My first experience buying from a dealership was a good one.

I bought a used Nissan from the dealership. I found the vehicle online and phoned in and was helped by Max throughout the whole process. From start to finish it was seamless and I was able to drive out of the dealership on the same day. Highly recommend for service delivery.

The sales assistant was helpful but very busy and did remind us how busy he was. We payed a reservation fee to be able to test drive the car, however this has not been refunded ten days later… I’m disappointed as I’m having to chase this and worried that this won’t get refunded.

I purchased a brand-new Nissan Qashqai from Arbury Nissan Leamington Spa in December 2025. Unfortunately, my experience with their after-sales service has been very disappointing.

Within days of the vehicle’s first use, it developed an intermittent electrical fault affecting the automatic headlights, which is a key safety feature. I reported the issue promptly, and the service department later confirmed that an electrical component would need to be replaced.

While faults can occur, the way this was handled caused the real concern. Despite sending a detailed written email outlining the issue and requesting a written response, I did not receive one within the timeframe requested. Communication was inconsistent and, at times, completely absent.

More troubling was that work was carried out on the vehicle, including installation of a dashcam, before I was informed that a system fault had been identified or that parts would need replacing. This prevented me from properly considering my options and significantly undermined my confidence in the vehicle and the dealership’s transparency.

There were also delays linked to internal approval processes. Attempts to engage with after-sales management were unsuccessful, adding to the inconvenience and frustration.

For a dealership selling brand-new vehicles, I would expect timely communication, clear explanations, and customer consent before work is carried out — especially when a safety-related issue arises so soon after purchase. Sadly, this was not my experience.

I hope Arbury Nissan Leamington Spa takes this feedback seriously and improves its after-sales communication and customer care procedures.

I purchased a vehicle from Arbury Peugeot in April 2022. Sales side (if a little pushy) was OK. The vehicle was a used, low mileage 3008, recently serviced/MOT’d and apparently “well looked after”.

However, 3 weeks after taking possession of the vehicle, the oil top up light came on. This then occurred every 3-4 weeks, culminating in the catastrophic failure of the vehicle in September 2022, resulting in the vehicle having to be towed to my local Peugeot dealer, where it sat for the next 6 months waiting to be fixed.

During this time, I did a little investigating whilst a decision was made about who would be paying for the repairs (I had to involve the Financial Ombudsman unfortunately to resolve the matter) and apparently there is a known issue with the wet belt with Peugeots that causes the catastrophic failure that happened to me. I took possession back of the vehicle In March 2023 and sadly had lost all confidence in driving it so used it rarely.

My agreement has now finally come to an end which is why I am now writing this review.

I am not suggesting that the issue was known by the Dealership at the time of purchase, but if I had done my homework before buying, I would not have purchased it. My suggestion to anyone looking to buy a Peugeot, do your research before you sign on the dotted line

Great and very courteous stafs

Right from the first appointment Mason and Imran were both very helpful and friendly. Mason did me a great deal and was knowledgeable and very friendly. I’d previously had cars from another manufacturer but would recommend arbury to anyone else looking for a car.

Excellent, personal service. Luke is brilliant at his job - felt very assured buying a car with his help.

Luke has been great from start to finish of purchase, long distance purchase can sometimes be an issue but no issues at all and communication was great

Terrible service, lied to about the condition of the car, wrong paperwork sent then withholding my deposit. Sales rep is your best friend, until it doesn’t go his way.

Neil was great. Very helpful in answering all my questions. He was knowledgeable and kind. Great experience. Thank you.

Neil (sales manager) at SEAT Solihull provides a fantastic service and found the exact car we were looking for when stock was very low as the new model update was due.
He kept us fully informed of progress and explained everything in great detail.
We also got a good deal and delivery on the day we wanted.
The handover was quick and seamless.
It’s the 2nd car we have bought from Neil and both times has been a pleasure, not always something you can say buying a new car.

Decided to buy a Nissan Leaf by the end of 2025, walked in Arbury Nissan Leamington Spa, even though we didn't book an appointment, Max is there for rescue and helped us through all the process rapidly and professionally, and now I'm really happy with the car!