Arbtech Consulting Ltd Arvostelua 

I have worked with Arbtech on many projects in the past 2 years. Their ecological consultants are very client focused, which is critical, and clearly understand the client brief and expectations. The service is efficient and all the consultants I have worked with are friendly and approachable. Very professional company, who I have no hesitation in recommending.

The service was excellent from the initial phone call to the execution of the required survey. I would recommend the company to anyone needing ecology support.The consultant that was assigned to our survey acted professionally and was a credit to the company.

Awful company, awful management. They owe a lot of people, a lot of money. Consultants do their best but are up against the clock and rush everything. Rushed work does not equal anything that is good quality. Do not take a job working for or with this company, client or consultant. They are atrocious!!!!

great prompt service thank you

Pleasant and efficient service.

I had an excellent experience with this company. I requested a Preliminary Risk Assessment Report and this was undertaken in an extremely timely manner. I worked with Charlotte whose communication throughout was excellent.

I would 100% recommend this company and Charlotte. Even the booking team etc were extremely efficient too.

Thanks for your service.

We worked on couple of projects with 'Arbtech Consulting' and it was a great experience. I would recommend this firm to get better biodiversity and ecology based direction. Arbtech have qualified and experienced team to lead the projects!

We had a fantastic experience working with Arbtech for both our Ecology Assessment and Green Infrastructure Statement (GIS) as part of our planning application. From start to finish, their team was professional, efficient, and highly knowledgeable.

A special thank you to Kayleigh, who was incredibly helpful and responsive throughout the entire process. She ensured everything ran smoothly, kept us updated, and answered all our queries promptly. The reports were delivered on time and met all the necessary requirements.

If you’re looking for a reliable and professional ecological consultancy, Arbtech is definitely the company to go with! Highly recommend their services.

— Sammy

Excellent service, grate communication and professional and effective delivery of report,

Many thanks,

Did our bat survey. Very professional.

We work with lots of consultants and Trystan and Charlotte have been great! Arbtech offer a lot of different services and the work so far has been great. I highly recommend!

Having been let down by two other companies Arbtech were quick and efficient from the outset. Communition was good and our ecologist Michelle Huang was brilliant. Highly recommended.

The booking of site survey, the payment process and delivery of PEA was made easy. Rhiannon throughout was extremely helpful. Our BNG report was dealt with by Michelle who again proved knowledgeable, efficient and extremely helpful. Both quickly made revisions where necessary and delivered quickly. I would have no hesitation in using Arbtech again.

Excellent service on site and after with report

Really good experience with Arbtech.
Received quote quickly and their level of timescales really helps with the client to enable submission of the the relevant reports to Planning.

We had a sensible response and a quick PEA confirmed that what we had told the planners - no great habitats in artificial grass and tarmac. Of course you took that piece of logic and proved it to the point of raising our fence a tad to aid hedgehogs if they happen upon us and a couple of bat hotels (probably bat bNb's really) and then stated a lot.... So now we hope that this satisfies the planners and get us onward and upward - thank you.

EDIT to Arbtech's reply

It is inaccurate on many points. You have omitted all of your failings and a record of my complaints to your company throughout the process.
I did not give you the wrong address. The project was for a dormer extension. Your report stated it was for a 2 storey extension. Completely incorrect and clearly cut and pasted from another report.

The report was required for a planning meeting as was highlighted many times. It was not provided until after the meeting.

I did not refuse to pay the DNA - i asked way back in June if it was required (i'm not the professionals - you are meant to be) and no one responded so i assumed it was not required.

You continually fail to recognise you are in breach of the consumer rights act. All you have done is responded in an aggressive and sarcastic manner.

I wish i had read the reviews before using these unprofessional rip off merchants.
The house i bought had been empty for 18 months and both loft hatches at either end of the house had been open for all this time. I moved in and the loft hatches remained open for the next month. Having had bats in a previous house, i would have expected to see some evidence of them if they were here, given the empty house and accessibility to the loft space.
It was clear there were no bats here, yet after Arbtech's ecologist searching for what felt like hours, miraculously a couple of very old and dry droppings were discovered and low and behold, i needed more surveys. Immediately it felt wrong and i said so at the time. I looked into finding a professional body that Arbtech would be accountable to, but it seems there are none. So essentially they have a free reign to do what they like and charge what they like, and by golly, they do just that.

The report was severely flawed and failed the planning requirements. Arbtech dismissed / ignored this and said that because there were other areas the planning failed on (true), then their report cannot be held responsible. They are missing the point. Their report should not have failed. It should not have been part of the problem. At over £5,000 this report should have been bullet proof.

I raised a complaint (several actually) which were ignored and then when responded to were dismissive and the language used was mildly aggressive.

I have now issued a small claims court proceeding for breach of the consumer rights act 2015 -

1. The service was not carried out with reasonable care and skill.
A litany of errors within the report. Acknowledgement and apology from the surveyor that she did not give my job her full attention as she was too busy! Not what you want to hear when you are paying such an exorbitant and obscene amount of money. The report was rejected by the planning department as it lacked all the requirements.

2. Unfair contract terms
The overall fee of £5000 charged upfront is contrary to the requirements of good faith. I was unable to
enter into the contract with the supplier in a fair and open way as the very minimal time that was to be spent by the service provider was never disclosed by them beforehand. The price was not reasonable or fair and the service provider was not transparent about how little time they would be spending on my project

If you've had a poor experience, then please do the same. These people cannot keep getting away with this

Our needs were well met. Available when we needed them and provided a great service.
A lovely, friendly team, who clearly knew their stuff giving a full and thorough survey.
Would happily recommend and would use again.

My client hired Arbtech specifically to get things done quickly. We agreed an extra fee (above their already expensive fee) for their 'rapid' service. This stated survey within 5 days and report released a 'few' days later. The survey was not completed within 5 days. The survey was made ready for release about 3 weeks later. In that time we hired another consultant to both survey the site and release their report for 1/5 the cost.

Now they are threatening debt recovery and small claims court because we haven't paid, but they did not carry out the services as per their agreement, nor released their report, so I don't see how anything is owed. Very poor service and simply trying to intimidate the client into paying for nothing.

I wish I had never used Arbtech for my survey. All they seem interested in is pushing more surveys on you, causing huge delays to my project. If I knew then what I know now I would not have touched them with a barge pole. Don't be taken in by their slick marketing, they are NOT there to help you.