So far happy with the product however be-careful when ordering from Switzerland. They say free delivery but this product comes with a heavy fedex bill. Check ahead of time when ordering as it’s not cl... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complet... Näytä lisää
Yritys on vastannut
About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A... Näytä lisää
Yritys on vastannut
Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Yhteystiedot
Yhdysvallat
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4,0
Hyvä
326 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
first time buyer
Well the order arrived quickly. it was in great shape. Instructions were simple and clear. Now the Water quality is just amazing. it is so good.
15. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Russ, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my new carafe style water filter…
I love my new carafe style water filter from Aqua Tru - I did a TON of research prior to purchasing and found multiple water testing sites that recommended them. It's really excellent!!
15. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Emily, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Abby, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Doyle, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Allison, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru /
Vastaus yritykseltä AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Abeer, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Marsha, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Holly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The best customer service I have ever…
The best customer service I have ever experienced!!!
17. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The purchase was easy
The purchase was easy, delivery pretty fast. Ive tried the product for almost3 weeks now and I like the taste of water, it doesn't take long for the pitcher to fill. However, it is hard to make the water container sit/fit properly in the back side of the unit. I think it is because it is made out of plastic amd it seems not to slide down properly and the lid doesn't close . So I have to try several times to make it fit . I am afraid it will cause an issue eventually to fit at all. Other than that I am happy I found this product.
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Carol, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us.
If you ever need guidance on placing the tap tank on the unit please contact our customer service team at 800-220-6570. We’ll be more than happy to assist.
Team AquaTru / Ramon
Online ordering was smooth and delivery…
Online ordering was smooth and delivery to home was quick.
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Mo, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I bought an AquaTru Classic and it…
I bought an AquaTru Classic and it seems like I was a sent a used product. There were scuff marks on top of the machine. When I tried to contact Customer Service to get a new label the chat associate would not answer my questions. I strongly DO NOT recommend this company.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AquaTru
Hello W, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Easy to order i have 3 counter top…
Easy to order i have 3 counter top units one of them I backing up water after cycle and leaking at top both at the clean water tank and unfiltered tank so I guess it was time for a new unit
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Eric, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I purchased one…
I purchased one, then a second shower head with filter, and I am so grateful! I cannot believe how clean, soft and radiant my skin is even after the first use!
Love!
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Jude, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love the product
I love the product. Works very well and hasn’t given me any issues. Will definitely recommend to family and friends.
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Kathy, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I really enjoyed the water
I really enjoyed the water. The taste was great and Cutomer Support was exceptional. I'm not giving more stars because the water filter kept leaking, it was replaced and still leaking. I did return it all together.
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello April, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035263 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The filters seem clogged and water trickle slow
The filters seem clogged bc the water trickle is low but also sometimes the bottom component "pressurizes" and when inserting a new full water tank it does not depress and i have to use my finger to manually depress it so the tank can fall in place.. I think its the filters
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Michael, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035213 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Vastaus yritykseltä AquaTru
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
16. huhtikuuta 2026
Vastaus yritykseltä AquaTru
Hello Amy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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