Aquatica Bath Arvostelua 

We placed an order for a ofuro tub at the end of July 2023, and it has been paid for. To date, we have not been able to get a response to phone messages, or emails, requesting the status of our order. Definitely wondering if this is a scam! If it is not a scam, then beware as the company has stinking lousy customer service.

Never buy there!
They will not answer your phone calls, your email and there is no real store. Its a scam!

I have now to wait to be refunded by my credit card company.

When we ordered the tub, the customer service rep on the chat function was helpful. We purchased a tub but were not aware of the wait time for delivery until after purchase. We received an email stating it would be 8 weeks. We replied to that email with a few questions and never heard back. We have sent 5-6 emails to 3 addresses each time over the last 9 weeks and have never heard back once. We spent 10000 on a tub and can’t get a single response. Very concerning customer service. Will consider legal recourse.

Don’t spend a dime here. You’ll never see the product. It’s been 4 months, no product and no response to numerous requests for information. 4 months and 8,000.00 layer and I still have no vanity. They are horrible!!

We bought a $26,000 hot tub in 2021. The sale process with Goran was very smooth. We did have a number of problems. We got a panel damaged during delivery and the heater was too small for the size of our tub.

Getting a hold of the technicians was difficult. It did take us constant calling to get someone on the case. However, once we got their attention, they were very proactive in fixing the problem. They have a small team and you get the same person every time which is nice. So don't expect respond at a reasonable time frame.

We are waiting for the replacement part to be install so lets hope it works and we can close this chapter.

First time buyer of Aquatica. Customer service was amazing. Online chat with Goran was quick and easy. Looking forward to my Dune bathtub.

I ordered an infinity vibe hot tub $35,000 sometime summer 2021. Received November 2022. Since then it has never worked. Repeated calls and messages to the Latvian production facility. Promises made and not kept. We spent over $20,000 to an our landscaper to oversee the installation ie cement pad and electrical and plumbing. I might add that there were no functional blueprints and we needed to employ a crane twice. At $2,000 per time. So we are in for about $70,000. And it’s SO bad, I am having it removed. $70,000 goodbye. But not worth my health. This has been the most unprofessional company I’ve ever dealt with. Unless you love misery stay away from Aquatica and their faulty product and no support company

Aquatica’s representative Goran was a fine contact to explain their product.

The detailed design of the Aquatica tub I chose, set it apart in my criteria list. There were many alternatives.

Four areas of excellence: Accurate, timely, to the point, and helpful information.

Website content was the most complete when compared to competition. This includes photo, specification and dimensional information that I found necessary to make an accurate assessment.

Dear Trustpilot community,

I'm happy to share my experience with Aquatica's technician, Jared, He really went above and beyond to solve our issue with our spa in timely manner. I can tell he is fully committed to his clients and I really appreciate it. For the each time I needed help anything or just asking him a simple question he is always available.

Thank you very much, Jared, and the entire team at Aquatica, for providing me with such exceptional customer care.

Dear Trustpilot community,

I am delighted to share my experience with Aquatica's technician, Jared, who recently flew all the way from Portugal to California to repair my hot tub. I was impressed by his commitment to providing excellent service and his exceptional level of professionalism.

Jared was incredibly knowledgeable and took the time to explain everything that was wrong with my hot tub and the steps he would take to fix it. He was patient and understanding, answering all of my questions and providing me with valuable insights and advice.

Jared's work ethic was exceptional. He was thorough and meticulous in his approach, ensuring that every aspect of my hot tub was in perfect working order. I was impressed by his attention to detail and dedication to ensuring that the job was completed to the highest standard.

Thank you, Jared, and the entire team at Aquatica, for providing me with such excellent service.

Jared has been an absolute pleasure to handle my situation. I purchased their Ofuro tub several years ago and recently had a leak due to a crack in the overflow which needed to be repaired. Jared took my call and explained the crack was caused in installation therefore not covered under warranty but they could repair it on site and reinstall the tub for a reasonable fee. They traveled to Southern California to perform this service.

Jared and his teammate arrived with smiles and professionalism. They were very careful to not cause any damage to our remodeled bathroom with newer marble tile and shower glass surrounding the tub in a tight space. We had some challenges with leaks after connecting the tub to plumbing (twice) but they remained calm, professional, and determined to fix the problem. Their third strategy was successful and the tub installation was complete. The job took them a few hours longer than they expected but they never complained. They saw the homeowner (me) grow more concerned over the duration but Jared’s professional and unrushed approach allowed me to rest assured that all would be fine in the end.

They stayed for an extended period of time for further leak testing and even asked me to text them if there were any leaks after they left. They traveled to another job over the weekend and Jared went out of his way to text me then to see if I had any further issues. I hadn’t had the opportunity to test it myself yet but I’m confident that I can contact them if any future issues arise and they’ll be responsive.

Thank you for the kit gloves experience.

Great service. Jared was professional, helpful and had great communication.

Goran was very helpful in the online chat to help me get my order taken care of, and put a hold on delivery until we are ready.

The company sells high quality products and backs up everything. The people who work there are great and very responsive.

I purchased a Baby Boomer tub and had major problems with the handle. It did not align at the other end where it connects. (wish I could show pictures) I noticed it when the tub was sitting in my garage before it was installed. I mentioned it to a sales associate and he said he’ll have a contractor look at it. The contractors came and made the alignment closer and it worked one or two times without leaking. After that, it leaked all over the floor. They came to repair it a second time, and It leaked again. They offered me another tub. So in haste, I picked a cheaper Lullaby nano tub at no charge. That tub ended up not suiting our needs so we just bought a standard tub at the Home Depot. So we literally threw away the $6000 Boomer tub- seems like it could not be fixed. Got stuck with a Lullaby nano tub in the garage. Paid installation and tile work two times. It’s part my fault for allowing them to install a defective tub. The Aquatica employees got sick of me complaining about the defective junk they sold me and ignored my phone calls. I was gullible enough to believe that the tub would be fixed. It should’ve been returned and my money refunded!

This was a very difficult purchase. Initial shipment arrived crushed. This resulted in significant issues with that original vendor.

Goran and his staff stepped up and helped me get a replacement tub in a timely manner, and followed up all the way through from order to delivery. Without their help, we would never have gotten this tub.

The Downtown Spa I purchased from Aquatica USA in April 2022 is no longer operable as of December 2022 due to a broken control panel. The company is unresponsive to multiple phone messages asking for help on a product that is still under warranty.

Quality products with great customer service is a company WIN in my book.
Satisfaction from purchase date, shipping date, and delivery safely and on time along with quick responses with every inquiry I made, will keep me as a valued customer.
Shout out to employee Goran who made my shopping experience what it should be.
Thanks Again!

I got an incredibly beautiful soaking tub (Ofuro Mini Tranquility) and vessel sink. They both arrived in good condition with helpful delivery people. The Aquatica sales people were always helpful and ready to answer any questions through the process. I did have some issues with getting the drains, in there were huge delays followed by the wrong parts being shipped multiple times. The logistics people were helpful but sometimes took over a week to respond, requiring multiple emails and calls. All in all, it finally worked out after some frustration, and my bathroom is like a showplace. Very happy that I went with Aquatica.

Great customer service!