AQara Arvostelua 44

This company released a Matter Hub M3 and advertised this Hub will work as an advanced Matter Bridge. Not really. It is only compatible with its own devices and after sometime it stops working. Documentations is poor as well as support. It sounds almost as if this device is another way for the PRC to get access to your home network and use your home network as springboard to other sites or systems of PRC’s interest. If not, it’s another Chinese crap.

All is fine, until something stops working, then you are subjected to a support system which only sends 1 response per day, before eventually doing nothing to resolve terminal issues with their product. I wasted $400 on a U200 door lock that stopped working after 9 months & after giving me the 'run-around' for a few weeks, the Aqara support team couldn't care less & just stopped responding

Jeg har desværre haft en meget dårlig oplevelse med Aqara og deres kundeservice ifm. min Aqara U200 dørlås.

Allerede fra april måned oplevede jeg fejl og defekt funktion på låsen. Jeg har siden da været i kontakt med Aqara kundeservice hele 5 gange, sendt video-dokumentation, logfiler og detaljeret beskrivelse af problemet.

På trods af dette er der endnu ikke kommet en løsning — det eneste jeg har fået retur, er modstridende beskeder og manglende klarhed om, hvordan jeg kan returnere produktet. Selv den butik, hvor jeg købte låsen, har givet mig forskellige informationer om, hvordan jeg skal forholde mig.

I mellemtiden har jeg altså stået med en defekt dørlås i flere måneder — et produkt der burde være pålideligt, når det handler om hjemmets sikkerhed.

Alt i alt er dette en meget skuffende oplevelse. Både selve produktet og den mangelfulde og ineffektive kundeservice gør, at jeg absolut ikke kan anbefale Aqara til andre.

I have an Aqara gen2 hub with multiple genuine aqara sensors connected which work OK. Now the genuine aqara smoke detector us a different matter. It disconnects continually throughout the day for no apparent reason. Customer service were little or NO help just giving standard switch it on and off, change battery, disconnect from hub then reconnect sort of answers none of which solved the issue. Then the ultimate final response " we are sorry we couldn't fix your problem". Oh well as long as your sorry then that's fine. So be aware if something doesn't work right your on your own.

🔒 Aqara U200 Smart Lock – A Game-Changer for Smart Home Security

★★★★★ 5/5

The Aqara U200 is, without a doubt, one of the most impressive smart locks available today. If you’re serious about home automation, privacy, and convenience, this lock delivers on every front — and then some.

🌟 Why It Stands Out

1. Retrofit Perfection
No drilling. No replacing your current lock. The U200 installs over your existing deadbolt in minutes, making it perfect for both renters and homeowners. It’s clean, minimal, and doesn’t scream “smart lock” from the outside — a huge plus for aesthetics and subtlety.

2. Matter & Thread Support
This is one of the first retrofit locks to support Matter over Thread, making it a future-ready device. It integrates seamlessly with Apple HomeKit, Google Home, Alexa, and other ecosystems. Whether you’re deep into HomeKit or just starting to build your smart home, the U200 is ready to play nicely with everything.

3. Multiple Unlock Methods
Unlock with:
• Apple Home Key (tap your iPhone or Apple Watch)
• Fingerprint (with optional keypad)
• Aqara app
• NFC tags
• Keypad codes

You’ll never get locked out again, and you can easily grant or revoke access to guests or family on the fly.

4. Ultra-Quiet & Reliable
The motor is whisper-quiet — seriously, you’ll barely hear it. Locking and unlocking is smooth and precise. Plus, it features auto-lock, activity logs, and strong encryption for peace of mind.

5. Excellent Battery Life
It runs on rechargeable batteries and lasts months on a single charge. Even better, you can charge it via USB-C without needing to remove it.

⸻

🧠 Smart Features That Make Life Easier
• Auto-lock when you leave
• Remote access via a Thread Border Router
• Timed access codes for guests or deliveries
• Detailed logs of who entered and when
• Works with routines, automations, and voice commands

⸻

🎯 Final Verdict

The Aqara U200 is not just a smart lock — it’s a smart decision. Between its effortless install, deep integration with modern ecosystems, and a level of convenience that quickly becomes essential, it’s one of the smartest upgrades you can make to your home in 2025.

If you’re building a Matter-compatible home or just want a lock that actually makes your life easier, this is the one to get.

Ich finde Aqara super und bin auch sehr zufrieden damit.
Ist einfach zum installieren und haben ein großes Produkte Sortiment.

Machen ein Update 3.0.0_080 und ab da geht nichts mehr .nicht einmal die Aqara NFC Karte wird nicht mehr erkannt . Ich bereue den Kauf schon jetzt. Auch Apple Watch wird seit dem Update nicht mehr erkannt . HÄNDE WEG VOM Aqara Türschloss . Kauf wird nicht empfohlen. Für mich sind das Betrüger . Machen ein Update und danach funktioniert bei keinem mehr das Türschloss . Ich sollte Videos schicken, wie ich das Schloss bediene…?!Die sollten sofort ein neues Update bereitstellen . Alles hat funktioniert bis zum Update 080 . Engler

Aqara G4 Doorbell:

Absolutely rubbish, do not buy.
After changing broadband provider, the risiculously poorly designed app does not even give an option to search for new networks, and after using the master resent, their own app will not pickup their own equipment, instead providing the most unintelligible, tech code rubbish that means nothing.Multiple “master resets” later, the whole process is no further forward. At over £100 you expect both the apps and equipment to work, and, be easy to use. They are not.

Anfangs war ich sehr zufrieden. Alles lies sich super in Apple Home integrieren und funktioniert einwandfrei. Doch dann hat mich die Aqara App ausgeloggt. Man braucht sie auch nur selten für Updates und Kalibrierungen. Leider war nach dem erneuten Anmelden alles weg. Alle Einstellungen und alle Geräte. Ich kann in Apple immer noch drauf zugreifen, aber das war’s. Keine Updates mehr und kein Kalibrieren. Es sei denn, ich lösche alles aus Apple Home und mache alles neu und hoffe, dass es dann auch ohne Probleme wieder zu Apple Home hinzugefügt werden kann... Habe also den Support geschrieben, der das Problem nicht verstanden hat. Ich habe das Problem zwei Wochen lang immer und immer wieder geschildert und Anleitungen bekommen, die nichts mit dem Problem zu tun hatten, bis sie es endlich verstanden haben und mir gesagt haben, dass es ein technisches Problem auf ihrer Seite ist. Das ist jetzt über zwei Monate her und seit dem keine Antwort mehr vom Support...
Ich habe deswegen die geplanten Erweiterungen für mein Smarthome von anderen Firmen besorgt und werde alles ersetzen, was ich nicht zwingend von dieser Firma brauche.

I purchased roller shutter motors, and they keep breaking after just a few months of use. The customer support is absolutely terrible. They respond only after several days, if at all. I've been stuck in a replacement process with them for over a month now. They refuse to exchange the device and have been claiming for the past two weeks that they will issue a refund—yet nothing has happened so far. Avoid this company!

Die Doorbell G4 ist noch schlechter als Ring Doorbell! Support Antwort Zeiten sind extrem lange! Ich werde das Produkt an den Verkäufer retournieren!

Bought an expensive Aqara cctv camera. I called Aqara technical support with a WiFi question, but was told they wouldn’t even speak to me, let alone help me because I had bought the camera from Amazon and not from them directly. This is the worst customer service I’ve ever encountered from any company.

It’s impossible to receive the verification code and support doesn’t exist. I have a whole house full of their devices and I cannot access my account since months.

Terrible customer service never reply to the “support” email address.
Ordered a lock and it was almost 3 weeks before they processed the invoice for shipping! It has been over a month now and still has not arrived…but it is in transit!
I hope their product is better than their service..we will see

Har købt en aqara roller shade driver e1, efter 2 år og en måned stoppede den med at virke. Deg er ingen support fra dem. Kun en dum robot, som ikke virker efter den har sendt første besked
Har også prøvet dør/vindues sensorer og temperatur målerne. Det er det værste bras jeg har været ude for, og jeg har prøvet meget til smart hjemmet.

Updated review after using the lock for a couple of months, I’m still disappointed that you can’t use some of the features but as a standalone lock it’s fantastic, I never take my keys with me anymore, a simple tap of my finger and the door unlocks.

Purchased a U200 smart lock and fitted it to my front door, the lock was working erratically, so I had to disable the auto unlock, got in touch with support and was told it is my door that's causing the issue, as it might not be in position fully due to the door seal, so why is this not pointed out on their website.

Also can't connect to alexa or ios and was told I needed a hub or a suitable thread router, so I can only use the lock using the keypad/finger print and manually from the inside, which does work well, however I can't use the auto lock/unlock or the remote features can't be used without spending more money. Not impressed paying over £200 for a lock where most of its features can't be used!!!!

Avoid this companies smart video doorbell G4, overly complicated with QR card stuck in the worst place to deal with and adding people is like writing a programme to another world and it doesn’t connect to the Apple systems as they state, might as well have thrown the money off my local pier as it’s then valueless

Price accessible, valid products with good function more than other expensive brands.
Since they support MATTER over Thread, a hub is no longer needed for many products. Bought smart lock U200, works well with HomeKit and without hub!!!

J’ai acheté leur Sonnette Connectée Aqara qui sur le papier était intéressante et à un prix attractif.
Au bout d’un mois et demi, elle tombe en panne. Non seulement elle n’est plus connectée mais elle ne sonne plus !
Des problèmes, cela arrive mais le support est inexistant !
Je leur ai envoyé de nombreux messages demandant soit une résolution, soit un remboursement. J’ai par moments des réponses vagues, à raison d’un message mail tous les 15 jours (quelle réactivité !).

Il a fallu attendre plusieurs mois avant que je n’obtienne un remplacement

Le produit non défectueux est en revanche appréciable. Il faut que la sonnette soit propre du wifi

Jeg synes at det er velfungerende produkter. Har både lamper, pærer, kontakter, og sensorer. Jeg ville dog ønske at flere af deres produkter var mere lettilgængelige for det europæiske marked.