Approved Cleaning Company  Arvostelua 

Please avoid the business. Bad customer service and very dishonest. I sent in a pair of shoes for mould cleaning. Few hours before sending the shoes, I sent in the photos of the shoes with visible mould in the exterior and insoles of the shoes.

I received a quotation of £235 for deep mould cleaning two days later. I decided not to proceed and my shoes were sent back two days later. The shoes appeared to be polished with ripped insoles that were not ripped when I sent them in.

I approached them about the ripped insoles because I assumed during inspection they ripped the insole to examine the extent of the mould damage. They claimed they didn’t rip the sole and the shoes arrived with no visible mould on it.

I didn’t clean the shoes, why would I clean shoes I want professionally cleaned. I asked if it is possible someone else cleaned the shoes in the workshop. I packaged the shoes in a sealed envelope. The shoes were clearly mouldy and I have photos to prove it.

They suggested the insoles were damaged from Chanel professional cleaning. These shoes have never sent to Chanel or any other shoe professional for cleaning.
They charged £235 for mould cleaning and restoration but they claimed there was no visible mould on the shoes and did not carry any inspections on the insoles.
Upon asking all the necessary questions, I was threatened with legal actions for false allegations.
Stay away from this business, really bad customer service and very dishonest.
I sent my shoes in a well sealed envelope but when I decided not to proceed, they sent it back in a torn plastic bag. That says a lot about how they operate.

Absolutely terrible experience from start to finish.

I paid over £380 for cleaning and repair services, trusting this business with multiple valuable items, and received back damaged shoes, an altered handbag, and unnecessary stress throughout the entire process. One pair of shoes was even missing during delivery and only reappeared after repeated chasing and arguments.

The shoes were returned with damage that was not present before, and my metallic silver handbag was repainted in a completely different finish despite assurances given beforehand.

What made the experience worse was the complete lack of accountability — questioning whether the shoes were even mine, shifting blame onto the material, and refusing to take responsibility despite clear before and after evidence.

I genuinely regret using this service and would never recommend it to anyone.

In response to their hostile reply-
My review reflects my genuine experience and the condition in which my items were returned.

The issue with the handbag was not “fingerprints” — it was that the finish and overall appearance had visibly changed from the original condition despite prior assurances that the metallic finish would remain. The before and after images clearly show this.

With regard to the shoes, I provided photographs showing the condition before and after your service. Rather than acknowledging my concerns, I was asked whether they were even the same shoes, despite there already having been an issue with a missing pair during delivery which only reappeared after repeated chasing.

At no stage was any meaningful accountability, compensation, or resolution offered despite over 380 being paid for the services provided.

Customers are entitled to leave honest reviews based on their experience, and unfortunately mine was extremely disappointing.

My final response-

My review remains an honest reflection of my experience and the condition in which my items were returned to me.
Regardless of the explanations now being provided publicly, I paid over £380 for services and remain extremely dissatisfied with both the outcome and the way the situation was handled afterwards.
I also do not believe the tone and repeated public responses reflect professionalism towards a dissatisfied customer.
I have nothing further to add on the matter, although I appreciate that readers can form their own conclusions from the continued responses provided.

The customer service and communication was great & my Loro piana shoes can be worn again! They done a really good job! Thank you

Always quick & easy service. Shoes are like brand new after ✨

I have been using this service for a few months now. Each time we have received our shoes back they have been to the highest standard! Brilliant communication and 100% recommend!

I’ve used approved countless of times. My trainers were so muddy and approved made them look as good as new!

Third time using and can’t fault the job they do! Each time my trainers have been back brand new. Highly recommend

Gave my Loro Piana for cleaning. They came to pick it up and dropped it off within a week. Shoes came back really nicely cleaned and it was super affordable compared to the competitors price as well. Would give my other shoes for cleaning next time as well.

Finally a professional restoration company. My Louboutins look practically brand new! Thank you guys.
Also the pick up and drop off service is great!

Re-dyed a pair of Hermes espadrilles for me. The attention to detail and finish were both excellent. For a reasonable price this has given these shoes a totally new lease of life and years more use ahead - a worthwhile cost investment to prolong the life of expensive pieces. The communication and service the company delivered was also very good indeed. Would definitely use again.

Quick turnaround and excellent finish.

Quick turnaround and amazing service.
They have done a few things for me now.
We also just had a bag restored and it looks brand new again!
Will always use ACC

If I could give them 10 stars I would! Everything was so professional and fast from the very first DM.

Will 100% be using again, an amazing team!

Had two pairs of my trainers cleaned and I’m so impressed with the service they look brand new. I am already sending another two pairs to be cleaned. Thank you so much!

Shoes are good as new!!! They are miracle workers

Amazing service and turn over time. highly recommended

Restored my shoes to perfection - 5 star service as always

Amazing and quick service, shoes look brand new

Approved Cleaning Company did a great job with my shoes! I got the approved detail service and the result was truly amazing and beyond my expectations! Definitely recommended.