Aon Affinity Travel Practice Arvostelua 

Efficiency of process, data collection, timeliness of response

The process making a claim was very easy online and instructions easy to follow. Claim was processed in a very timely manner.

Aon Affinity was very easy to work with when I filed my claim for medical and related expenses. They treated me fairly and were quick to reimburse me for my expenses.

Great service and quick to resolve claim.

The doctor on board the Carnival Pride ship was great. The medical staff on the ship was familiar with the paperwork that I needed to send to the insurance company. I received a reimbursement for the medical treatment on board.

AON personnel were Professional, assisted us with answering questions as we were filing our claim, and followed up with us throughout the claim process. We would definitely recommend AON and will purchase travel insurance from them again.
AON personnel were also sensitive to our horrible experience with KLM (KLM who denied our claim —- but was responsible for us not having our luggage for 7 days and offered NO financial assistance for the costs we incurred due to their mishandling our luggage).

We recently had to canx a trip/cruise we had been planning for over 18 months - a week before the trip. Fortunately we had trip insurance through AON. I contacted AON and they sent me a personalized link explaining how to submit the claim. I obtained the signed medical form from my doctor at 5:30pm on Monday, and on Thursday I received an email saying the claim had been approved! I was concerned that the amount approved was less than what we paid, but I knew what we paid for the insurance wouldn't be refunded, and it turned out the cruiseline had refunded the difference (and had not notified us). I am so happy we had insurance and extremely happy we had it with AON - we couldn't have asked for better or faster service. Thank you.

When all information was presented, payment was expedited quickly.

Smooth and fast.

Very easy to use, fast and efficient claim processing, friendly and knowledgeable customer service representatives

I called and followed thru as directed and results came thru as mentioned and done

The online website was easy to use to complete the claim and upload required documents. The form my doctor had to complete for the surgery I needed which prevented us from travel was short and didn’t take too much of the doctors time. The reimbursement options were easy and quick and we were satisfied! We actually just booked another trip with Tauck to make up for the trip we had to cancel!

There was a simple process and no pushback on our claim.

It was easy to provide the documentation needed for our refund due to the cancellation of our trip.

Update* still no help! They “reviewed” our case and because this death of a family member happened way out of our control they still will not refund. They are just a large company with all the money screwing the little person, heartbreaking. We got robbed blind.
No money, no trip, dead family member, no dream for my kids, all because of one word in the contract with something I never thought would have happen. Life ruined because they literally dont care.
I still stand by ….. Do not use!!!
no one will help us with and we have been begging for help without getting our lawyer involved.
In May my brother passed away very unexpectedly, he was in his 30’s and a wonderful firefighter. (I have letters of character and honor to prove this, sent in).
In June we were supposed to go to our long saved trip to Italy. We saved for years and we had to cancel to do the funeral and be there for family. He died 3 days before we were supposed to leave , we got told by your company it was okay and to just send the death certificate, this in turn took a while but accidental This was not a pre existing condition.
We were devastated and needed to be there for our family, now to be devastated we lost all of our money in the process. It’s all very depressing.
We sent in all the documents we have and keep getting denied, we got told to appeal and in 10 hours they denied us again and refuse to call us. Ive waited on the phone for hours demanding answers and getting promises that someone will call. Since there is never anyone available to help.
Last night we spoke to a supervisor, Christine and she promised we would have a call by today. Nope! We didn’t! Every time we talk to someone we get told something different and get told lies and then they catch them selves and say sorry! We have been nothing but helpful for months trying to get all of our documents over, to just get turned down.
Your reviews are terrible on this exact thing and it’s heartbreaking. Y’all are a major company and have zero compassion and will not even give us the time Of day. What was the point of this insurance we paid for???? Basically I should have not been here for the family and the funeral and went, having no heart. We didn’t know at all that this would have happened in a million years to him, this is not our fault
How is this right?????
If I booked everything separately and not through y’all I would be at-least be getting vouchers. We need help!!!! I cant let this go, I cant let all my money go. My lawyer said to see where we can get first and then proceed, Ive also contacted the BBB and our travel agency as they are in shock also.
We need help and answers.
Please!!!
Claim 900636138
Im trying to reply to company and trust piolet will not let me

We have use AON through RC for all our cruises. This time we had to cancel the day before due to my illness. I filed the claim and followed all the directions, it only took a little time to complete each request.
The entire process took less than 2 weeks to receive a full refund.

Processed my claim very quickly. The detailed filing instructions made the process simple and I knew what to expect.

My claim was processed very quickly. No problem whatsoever. Very fortunate to have taken out the travel insurance. Would highly recommend

Needed to cancel for health emergency and process was easy under stressful circumstances