Anxious Preoccupied Arvostelua 

Honestly the best customer service I have ever experienced!! Really fast , really pleasant and made the changes I requested instantly. On my second bag and adore them but the customer service is equally good!

I contacted the team with an amendment to my order placed the pervious day and within an hour Amy had the request sorted. Very impressed with their customer service, it really is amazing. Looking forward to receiving my purchases. Thank you to everyone.

Excellent customer service. Wanted to change an order, they got back to me straight away and the whole experience was pain free.
Also very happy with what I have already purchased from this brand. Great quality and always gets complimented.

So far so great!!! I finally put through my first order for my dream bag.. after checkout I realised I had forgot to add my discount code. I reached out to customer service and Amy was able to add on my discount leading to a refund for the difference! She was very kind and sorted the saturation the same day. Very impressive customer service

I really loved my silver bum bag - customer support have been super responsive and very supportive for some questions I have. Would highly recommend.

I got my first purchase this week and have to say it’s amazing . I got the oversized bag and omg the quality was amazing . no issues here at all

Speedy dispatch and excellent customer service when addressing a small issue.

I recently made my 1st purchase of mid tote+ organiser and bumbag. All on pre-order so completely aware of wait time and kept informed with updates . Bumbag arrived in wrong colour and Amy had it all sorted with correct colour and rtn label in 48hrs. Genuinely great customer service and resolution. Consumers are too quick to criticize and expect instant results...a little patience and understanding goes a long way. The bigger companies out there could take a leaf from your book Anxious Preoccupied + Amy on what great customer service looks like. Am DELIGHTED with my bags😍

I had an outstanding customer service experience from start to finish. Every aspect was absolutely flawless. Amy was friendly, professional, attentive, and genuinely committed to providing excellent service. She went above and beyond to ensure everything was handled smoothly, making the entire experience stress-free .It’s rare to find such a high standard of customer care these days, and I couldn’t be more impressed. I highly recommend them and will definitely be returning to do business here .Thank you Amy for such exceptional service!

Got a large silver tote as a present and love it but noticed recently the silver is completely gone from the handles which are now white. As its so big I just use it for trips away so has only been used 5 or 6 times. Contacted customer service but got no joy. Offered me 15% off my next purchase. Dissapointing.

Not sure how this company is meeting standards to actually supply goods................... bag ordered 8th of June still has not arrived.
Guess what? You don't even get a date for estimated delivery just a month , so fingers crossed for july absolutely ridiculous . Would actually love to cancel the order but it was a requested gift from my daughter. I would have taught we had better trading standards in ireland.

I ordered a mid size bag last month, it was pre-order, but naively assumed that if they are selling them, they must be expecting a delivery soon.

Original email said delivery by July, then second emaill said sometime in July and third that they can't guarantee a delivery date.

I wish I had checked out the reviews before I purchased. It looks like everyone buying the preorder mid size bags are still waiting months and months later.

I'm such a fan of JMN and of AP, but please, please, stop selling something you don't have. I'm getting serious Rathwood Vibes.

Ordered the mid bag in March to use as my baby bag. Baby due in June.

Got email to say will be April, then May, then June. When the email came in to say July but offered a discount on next order we just requested a refund as the baby was then a week old.

Still getting ads on socials for the bags.
The refund came through pretty quick though and I ordered a lovely bag with an Irish local owned business Rosie and Dott which arrived 2 days after ordering and is perfect.

Fantastic customer service. From the minute I contacted them about an issue I had with my purchase they dealt with it straight away and updated me along the way. I received a replacement bag within a week. I'm so happy with the replacement bag and the communication from Amy was excellent.

I received an oversized tote as a birthday present and it was gorgeous but knew I would love it even more in the metallic silver (as opposed to the black) reached out to the customer service team and dealt with Amy - she was an absolute dream and got it all sorted super efficiently and was really quick to respond to emails and queries! Delighted with the service and can’t wait for the bag to arrive!

Ordered and payment taken for a mid size bag , then email advised" delayed ""by 6 weeks as it turned out. Keep in mind AP have my money. Yet the bag is still advertised with no pre-order warning to others. Email advising of delay, dismissive in tone, and offered refund or.... a 10% discount- but on my next order! Mmmm good customer service .. absolutely not. The bag is on its way now..
Update - my bag arrived, and I love it!

PRE ORDER 23/2/2026 STILL WAITING AND THEY CANT GIVE AN ETA

Bought bag as a birthday gift ,Even allowing as a preorder 66 days late multiple emails making every conceivable excuse but the best part is they actually cant give an ETA which is nonsense ,

In business if you place a pre order you get a delivery date /ETA and whether its stuck in the suez canal or at customs you can track your goods from its origin and yet you cant ?????

This is the latest email blaming everything
"Thank you for your email, and once again, I’m very sorry for the inconvenience.
When the presale launched, we were initially expecting the incoming stock to arrive at our warehouse in early April. Unfortunately, due to unexpected delays outside of our control, including recent protests and related disruption to shipments, the timeline has been pushed back.
Dispatch is now expected to begin in early May as indicated in the bulk email sent last April 15th along with an apology discount code: SORRRY10.
We’re unfortunately unable to guarantee the exact delivery time, as timelines can still vary depending on queue. I’m really sorry we can’t confirm this just yet.
I completely understand this is disappointing, especially if you were expecting your order sooner, and please accept our sincere apologies for the inconvenience caused.
As soon as your order is ready to leave us, you’ll receive your dispatch confirmation and tracking details straight away."

I got the barrel bag at Christmas. I really love the look, design, size of the bag. It is a beautiful bag but unfortunately the quality is not what I expected. The stitching where the handles join the bag are all coming apart. I’ve only used the bag a handful of times as I like to keep it for special occasions. It’s disappointing for the price of the bag. Hopefully it’s something that can be improved upon going forward.

Why are bags not in stock ? Most are pre-order which is a pain. Was waiting weeks for mine, it was a gift so had no choice but wouldn't have bothered if id known and now the bumbag is pre-order too why advertise then have to wait weeks. And its the same price as the mid size tote which I dont think is fair really disappointed 😕

I just wanted to leave a review to say how genuinely impressed and grateful I am for the help I received.

From the moment I got in touch, the response was incredibly quick — I heard back within minutes. Not only that, Amy was so kind, and genuinely helpful. Nothing felt like too much trouble, and everything was explained clearly.

It’s rare these days to come across customer service that feels so personal and caring. The whole experience left me feeling really supported and looked after.

Thank you so much for your kindness and efficiency — it truly made a difference and I really appreciate it.