Anovaculinary Arvostelua 130

Good Price in Black Friday Sale

Ordered a Precision Oven, turned up next day, zero complaints.

Great bit of kit!!!!

You must turn your destructive business practices around.
Today my Anova broke down after 2 years. I was going to buy the pro model and the sous vide container.
As soon as I read the reviews, I knew that I could not trust the company with my $500.00.
Problems with delivery, communication and customer satisfaction at a low point.
Keep it up, and see how bad you can make the customer experience.

We had a Anova Precision Oven from Anova. We received this Oven as a wedding present, my family all put money towards it to buy it for us. It cost £700.

Initially we loved this oven, it had so many features, and cooked amazingly. It was everything we wanted from a oven.

The steam option was amazing for baking bread and cakes and for cooking many other things.

After a few months using it though we noticed water tank that sits right next to oven was starting to crack. This started to get worse and worse. Bad design if you ask me, plastic of water tank was not heat proof enough to sit right next to oven. Many people have had this same problem.

After less than a year of having oven, about 11 months, oven started completely dying in middle of cooking something and would loose all power.

If you turned off oven and left for a while then turned back on oven would work for about 5 minutes then would do same thing again.

It made the oven unusable, and we became scared to even try as it was like it was shorting or something and was affaid oven could catch fire.

Contacted ANOVA customer support, explained situation and sent them a video showing it happening so they could see for them self what was happening.

But Annova customer support were useless, sent me a useless response.
They clearly can't read. As I told them I had tried Turning off oven leaving for a bit then turning back on. And had tried resetting oven and setting it up again.

There response just told me to do these thing I've told them I've already done, and asked me to send a video of it happening which I had already done.

Felt like I was banging my head against a brick wall.

In my original message I even told them I was happy to pay for the oven to be repaired, I just wanted a working oven. I don't think that's alot to ask when you have paid £700 for a oven.

Contacted them many more times they would not fix oven and really did not care. Then never got any more responses from them. Was left without a working oven for a year. Which is not good when have a young child to feed.

Have finally given up and have had to throw away at tip this expensive £700 paper weight of a oven. Absolutely gutted.

And have had to buy a new oven from another company.

I would not buy this oven it's a waste of money and will not last even a year.

I would not buy anything from this company. Avoid ANOVA at all costs.

Once ANOVA have your money they really don't care.

I ordered two sous vide cookers, for two locations. The cookers come with no written instructions. The only information included with mine was in French. You can download a manual, but it is only illustrations, no words. I spent hours watching YouTube videos to figure out how to use this. For example, it took me 20 minutes to figure out how to change from Celsius to Fahrenheit. Why not include some written instructions?

Because my experience was so miserable with the first one, I decided to return the second one without opening it. The return process is extremely onerous. Even though they have your order information, they require you to put in a lot of information, including the serial number of your purchase. So I had to break the seal on the box, find the serial number, photograph it, because the print is so tiny, and then input it onto the website. Then you have to wait for a response to see if they will accept the return.

Do not order anything from this company!

Ik mailde of er een oplossing was voor het probleem met mijn souvidestik en ik had de zelfde dag nog reactie.moest mijn gegevens doorgeven en aankoopbon,serienummer en er werd meteen een nieuwe opgestuurd.Super klantenservice met snelle reactie en de garantie is top. Echt een aanrader.

my £700 oven has an electrical fault, light broken, control buttons broken, wifi broken, so nothing works and Anova is refusing to fix it. I've even offered to pay to have it fixed!! best to avoid this company and ALL their products.

Extremely frustrating and bad service. I purchased an Anova Precision Cooker Pro on June 14 with successful payment, I then checked back on June 19 only to find out that my order has been cancelled by Anova.

Since then i have been contacting via their chat service on the Anovaculinary official website, and have been referred to their customer service email, the chat service officer told me that refund is underway and will take 3-5 business days to reflect; The customer service admin however, via email told me that my purchase has not been cancelled and that the items have been handed over to the courier for delivery (without giving me any delivery tracking number).

This has been super confusing and I am not sure whether I will receive my order or will I get back or refund or none of them.

Terrible Customer Service

Received broken product and requested for replacement within 2 days on 8 May. Not responding to email within 24 hours as indicated despite following up numerous times and allowing more times for them. I still don't receive my replacement until today (26 May).

Their website indicated 100% cash back without asking question is a lie even if I am not requesting for refund but replacement.

I can't believe they have such a terrible customer service.

Ordered and 10 days later nothing even when paying for express 48 delivery. Customer service is poor at best. Confirmed the item was not in stock despite the website stating other wise. Now can not get a refund out of them.

Horrible Customer Service, they just don't give a crap about your problem, specially the one called Shermie. If you're in Europe, Kitchenboss sous vide appliances have far better service and value for money relationship.

Constant connection issues with the app, just don't bother, it's useless. The product itself is fine, you can set the temperature and time manually on the front which takes seconds, perfect sous vide joints.

I purchased the Anova vacuum sealer pro from America's Test Kitchen and the unit is not working properly. I called the customer support number and described my issue. I was told I should fill out their warranty replacement form on their web site. The rep if I had purchased the unit from them and I said no that I had bought it from ATK. I then tried to submit the warranty form twice on their web site, both times getting a server error. I emailed customer service and was told to submit the information to their customer support email address which I did. I received an email response the next day stating I was not eligible for a warranty replacement because I didn't buy the unit from an authorized reseller as stated in their warranty, if this is the case why did the person tell me to file a claim. I attempted to contact a customer service manager and was told Patrick a supervisor would call me shortly. He never called and when I contacted customer service again I spoke with the same gentleman and was told he would call Patrick and request him to call me again. I still have not gotten a response.

This is an update on 2/17/23: I still have not received any response from ANOVA after emailing them twice more. The only good news is that ATK is sending me a replacement unit, although this will not be covered under warranty either since it is from ATK. Needless to say I will never purchase another ANOVA product again.

Unfortunately, I have to add my voice to the list of negative reviews here. I can confirm what everyone else says; their customer service is just terrible. The oven is great when it works, but mine developed a ground fault, and they simply will not respond. Twenty days so far, several emails back and forth, no answer from the team that approves warranty replacements. Just responses from some poor junior customer service rep telling me he is "still waiting for a decision".

Worst customer service I got so far. I placed order with high fees for shipping Express. They didn't ship Express, when I message them they take 3-4 days to answer without resolving my issue. Message them back and it feels they are playing hide and seek. It's been 3 weeks, they hold my money with no refund and no products. I can't seem to find help with them. Back in the days ANOVA was a better company. Now I suggest customers be careful with them as they are starting to scam some customers. I could see similar concerns from customers on Reddit.

Absolutely fantastic customer service. Lost 3 parts of my new precision oven whilst moving home and although you cannot buy them separately the company have posted me replacements out for. Fantastic service.m

Have been trying to buy one of these ovens for several months but they are always out of stock.
However they continue to send me newsletters offering a 25% discount I’d I buy one of their ovens. How can I buy an oven with 25% off when they have no stock ?. This is just bad business. I contacted them and asked if they would put me on a waiting list and hold the discount they offered. They replied no. Having now seen the reviews here on trustpilot I would not buy one anyway.

Ho ordinato il forno a metà agosto... Diceva 5/7gg per la consegna. Siamo a metà settembre e neanche hanno spedito... Ma i soldi li hanno presi subito

I notice some reviewers consider Anova customer Service excellent. However, the overall rating is two stars and in my view is worth one! I received a broken Sous vide units. Broken, literally, the top panel was torn off! I wrote customer service the same day (9/2). Since then it's been a week of going back and forth, giving the information asked for not once, but twice, I gave the unit's serial number now they want a photo of that number (?), which is not an easy feat. Tiny dark print on black, curved surface!
I have wanted a sous vide for some time, but after all this, I don't want it any more, At least not from Anova. Nothing from Anova and I strongly advise potential buyers of their appliances to give it a good thought before committing.

Virkelig sløj kundeservice!
Bestilte en ovn fra deres hjemmeside. 4-6 business days levering. Intet om den ikke var på lager.

6 buisness days senere kontakter jeg dem efter track and trace nummer, men de siger at den ikke er på lager og de vil sende den senest 2. uge i september.
Det er virkelig langt fra 4-6 business days. Den står stadig på hjemmesiden som om den er på lager.

Sløj kundeservice og pengene blev trukket dagen efter ordreren blev lagt, uden de havde et produkt.-