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AndLight.com Arvostelua 7

•
TrustScore 3.5/5 tähteä

3,6

Valaisinliike
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Kirjoita arvostelu

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Yrityksen tiedot

  1. Valaisinliike
  2. Huonekaluliike

Yrityksen kirjoittama

ANDLIGHT – Your Home Should Feel Like Home At AndLight, we combine aesthetics, quality, and functionality in a curated selection of lighting, furniture, and home accessories from some of the world’s most renowned design brands. We are proud to be an authorized retailer of both classic and contemporary design icons - catering to both private customers and professional interior projects. Our mission is to inspire and guide our customers with expert knowledge, personal service, and high-quality products. Based in Copenhagen, we strive to deliver a seamless experience from the first click to a fully furnished home.

Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

7 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 5/5 tähteä

Highly Recommended

Excellent. We had a very good experience with this company. The order was updated regularly. The shipping to the UK was seamless. We are delighted by the products and will buy again. Highly recommended.

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Hi EF,

Thank you very much for your wonderful review and for your strong recommendation. We are truly pleased to hear that you had such a positive experience with us✨

It is great to know that the regular updates, smooth delivery to the United Kingdom, and the products themselves all met your expectations.

We are delighted that you are happy with your purchase, and we look forward to serving you again in the future.

Best regards
Maria - Andlight

Saanut 1/5 tähteä

Absolute shipping failure, not worthy

The website and product selection look great. Unfortunately, the delivery — which is, quite frankly, a crucial part of any online store and also the owner’s responsibility to choose reliable partners — performs very poorly. For a week now, I’ve been receiving daily delivery notifications promising arrival “the next day,” which forced me to take time off work three times, only for the logistics operator to change the date again. A week after shipping, there’s still no sign of the package, and I have no idea when (or if) it will arrive. Sadly, the company’s logistics standards fall far behind the competition, which manages to deliver international shipments in four to five days at most. I assume they simply chose the cheapest logistics provider. So if you have plenty of time and don’t mind your delivery date changing multiple times — you’ve come to the right place, and you might even save a bit. But honestly, the few bucks you save here aren’t worth the hassle of dealing with some budget courier that will completely wreck your schedule. Not worth it.

10. lokakuuta 2025
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Dear Piotr,

We sincerely apologize for the disappointing delivery experience you’ve had. We completely understand how frustrating it is to receive multiple changing delivery dates and the impact it has on your schedule.
Please know that we take your feedback seriously and are continuously working to improve our logistics partnerships to ensure a better experience for our customers. We would like to look into your order specifically and assist you in tracking down your package.

Could you please provide us with your information in order for us to have a look into the matter.

Thank you for your patience and understanding.

Best regards
Maria - Andlight

Saanut 5/5 tähteä

I love the item I bought (Karakter…

I love the item I bought (Karakter candle holder! Really impressed! It arrived at my place without any delay. I am going to order another two of these to make it a nice set.

7. syyskuuta 2024
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Dear Stamatis,

Thank you very much for reviewing our company and for sharing your experience with us. We appreciate hearing about all customer experiences - So nice to hear that the candle holder was delivered in a good condition :-)

We hope that we will have the honor of helping you with nice products another time.

If you have any questions, you are always welcome to contact us at info@andlight.com, we are ready to help.

Thank you again! Have a wonderful day.

Best regards,
Maria // Andlight

Saanut 2/5 tähteä

Very poor delivery performance

I ordered a product that was supposed to be delivered within 3-5 days. After few weeks, they sent me the wrong product that I had to ship back. After 3-4 weeks from the order, I received a part of the correct product. Now after 8 weeks of the order, I'm still waiting for the rest of the product. In theory the customer service is good, but in practice they are incapable to deliver on the promise. Seems like the products are sold without any info regarding real availability. Prices are competitive, but not worth the hassle. Still to be seen if a get the product at all.

14. kesäkuuta 2024
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Dear Olli,

Thanks for taking the time to share you experience!

We are so sorry to hear about the whole process. This is of course not the way it should be. We strive to deliver a good customer service in which the order is delivered in the time frame we have provided and with a safe delivery.
We can understand that this has not been the case, and we would like to apologize for the inconvenience you have experienced.

Despite everything, I'm happy to see that you ended up getting the correct lamp delivered after a longer wait.

Please reach out to us and I will gladly see what I can do for you; info@andlight.com

I wish you a good summer!

Best regards
Maria // Andlight

Saanut 5/5 tähteä

Great all rounder

Friendly customer support, great range of products at fair prices, quick and no-hassle shipping

3. maaliskuuta 2023
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Dear Teresa,

Thank you very much for the great review - we are really happy about this!
How wonderful to hear that you received good and friendly help from our customer service.

It is good to know that we are doing a good job.

Thanks again - I hope you have a fantastic summer!

Best regards
Maria // Andlight

Saanut 5/5 tähteä

Amazing shipping speed

Amazing shipping speed and email response time! The package was protected very well (they shipped a glass vase to Slovenia). I would love buying here again.

16. syyskuuta 2022
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Dear Marina,

Thank you very much for reviewing our company and for sharing your experience with us. We appreciate hearing about all customer experiences - So nice to hear that the glass vase was delivered in one piece :-)

We hope that we will have the honor of helping you with nice products another time.

If you have any questions, you are always welcome to contact us at info@andlight.com, we are ready to help.

Thank you again! Have a wonderful day.

Best regards,
Maria // Andlight

Saanut 5/5 tähteä

Great service, great design

Delivery within 4 days from Denmark to Belgium, the magazine holder I bought was in perfect condition exactly as I'd hoped. Made a present for a very happy mom :)

9. syyskuuta 2022
Oma-aloitteinen arvostelu
AndLight.com-logo

Vastaus yritykseltä AndLight.com

Dear Jeroen,

Thank you very much for reviewing our company and for sharing your experience with us. We appreciate hearing about all customer experiences - And it is always nice when you leave us with this many stars :-)

We hope that we will have the honor of helping you with nice products another time.

If you have any questions, you are always welcome to contact us at info@andlight.no, we are ready to help.

Thank you again! Have a wonderful day.

Best regards,
Maria // Andlight

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