Andersons of Inverurie Arvostelua 

Visited the showroom today. Looking to furnish my new home .
Walked round the entire show room .. was there for 30 - 40 minutes. Passed various assistants who were at their desks , walking around or in groups chatting . I was completely ignored!
Guess they don’t need the business!

Looking to purchase a corner sofa with chaise and powered seat.

Shop was deserted on a Monday which was fine.
At least 5 staff could be seen.

Wondered around for a while , after 10 min one member of staff did approach but said in there section there was nothing , try the main area.

Wondered around for a further 10 min , at least 3 staff member where having a personal conversation
Not one of them came over to offer any advise.

So walked out.
Budget was about £5K , guess they don't need customers.

We purchased bedroom furniture 4 months ago and some water got spilt on the bedside table. The paint is now all coming off and nothing Anderson’s can do. Really disappointing as it cost almost £3k. I would have expected quality furniture to be able to withstand small spills. They have however advised that because this is not a manufacturing fault nothing can be done.

Bought a Calligaris TV Entertainment Unit. This was ordered when the store was in lockdown. The order process was excellent. We were delighted with the Unit and the delivery arrangements.
However some minor things about the Unit were different to what we had been told i.e there was a fixed immovable shelf in central compartment and only one access hole for cables. This made it difficult to house my amplifier.

Frank offered to sent a service guy round to drill holes for these cables. However after 4 unreturned phone calls I emailed Frank and he again promised to sent out his service guy. He has never got back to me and I have had to arrange getting this done myself. I would have expected better.
Tried to order a rug from them. Told them size and make and emailed in a photo but no-one has got back to me. Sent an email to Frank and the sales team and can not believe they do not want the business.

The difference between the first part of the order process which was so good and the subsequent service is a real shame.

Furniture quality is to a high standard and in-store service is good however delivery times are poor and no updates given, you have to chase them. It has taken two months for the delivery of one one order and 4 months for another, which given the higher price you pay and the fact they are a local business is poor.

This is by far the best coffee/in-house restaurant in and around Aberdeenshire. Exceptionally clean and tidy, good food, nicely decorated, attentive and organised staff. They seem to pay attention to even the small details, which is rare indeed these days. Well done and keep up the good work.