Es una ESTAFA, no compren, perderán su dinero y la paciencia.Me gustaría haber leído estos comentarios antes de haber sido engañada.mi pedido es este #mlk2617131 hace más de un mes que compré . Estoy... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Luego de varios mensajes (mensajes que siempre aMoonlark) contestó, me hicieron el reembolso del dinero de mi pedido, ya que nunca me iba a llegar a mi destino, tema país ! Como Sugerencia elimínen... Näytä lisää
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I have ordered a dress a month before , still awaiting delivery. Every time I ask in status I get a bot made reply that awaiting details from warehouse !! Not dispatched so far , at this point not qui... Näytä lisää
I made a purchase on January 22 from this company. I received my order 2 months later only to find out the merchandise is defective when I ask for a refund I was told my purchase is over there 14 day... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
In the quiet elegance of the night sky, where dreams take flight and the moon whispers secrets of freedom, aMoonlark emerges as a beacon of empowerment for women everywhere. Our name, a harmonious blend of "Moon" and "Lark," tells the tale of a lark that breaks free from its cage, spreading its wings and soaring towards the moon. This journey symbolizes the quest for liberation, renewal, and the boundless potential within every woman. aMoonlark’s collections are more than just fashion; they are an invitation to embark on a personal odyssey. Each piece is thoughtfully designed, intertwining modern elegance with a timeless allure, crafted to awaken confidence and celebrate individuality. Our clothing is a canvas for your stories, a reflection of your strength, and a testament to your spirit.
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je le déconseille fortement
je le déconseille fortement. La qualité est très mauvaise et ne correspond en rien aux photos. Je ne me contenterai pas de dire que je ne recommande pas, je vous conseille carrément de fuir. De plus, ils ne remboursent même pas l’article.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
mi pedido el 9 de abril y asta el…
Hice mi pedido el 9 de abril y asta el día de hoy he recibido una respuesta sino van a realizar pedido en su tiempo estimado eliminen la página es una estafa cuando uno pide es porque lo necesita mi pedido es #MLK2618304 me hubiera gustado leer ante las reseñas que pedir en estas tienda mentirosos que son
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Je fais suite à ma commande et j’ai du…
Je fais suite à ma commande et j’ai du nouveau. J’ai demandé un remboursement suite à une publicité mensongère.
Je joins la photo de la robe initiale ainsi que celle que j’ai reçue, et elles n’ont absolument rien à voir. Les photos du site embellissent largement le produit : en réalité, la robe est d’une couleur flashy, le col n’est pas du tout tressé comme sur l’image d’origine, et il n’y a même pas de fermeture éclair dans le dos contrairement à ce qui était présenté.
Il s’agit donc d’un produit non conforme à la publicité.
J’ai demandé un remboursement, mais on m’a seulement proposé 20 % du montant, sous prétexte que cela ne fait pas partie de leur politique, sauf si l’article arrive déchiré. C’est inacceptable, car le produit reçu ne correspond pas du tout à celui commandé.
Ma sœur a également commandé une tenue pour un mariage et a été très déçue. Elle n’a même pas tenté de demander un remboursement, sachant déjà qu’il serait refusé. La qualité est médiocre, on dirait du papier.
Je déconseille fortement.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Buena la atención al cliente
Luego de varios mensajes (mensajes que siempre aMoonlark) contestó, me hicieron el reembolso del dinero de mi pedido, ya que nunca me iba a llegar a mi destino, tema país ! Como
Sugerencia elimínenlo de las opciones de envío para que esto no les vuelva a ocurrir !
Gracias
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Estimada Ana Vieira,
Muchas gracias por compartir su experiencia y por tomarse el tiempo de dejarnos su comentario.
Nos alegra saber que su situación fue finalmente resuelta y que el reembolso de su pedido pudo ser procesado correctamente. Lamentamos sinceramente los inconvenientes ocasionados durante el envío y entendemos lo frustrante que puede ser esta situación.
Apreciamos mucho su sugerencia respecto a las opciones de envío. Sus comentarios son muy valiosos para nosotros, ya que nos ayudan a identificar áreas de mejora y a optimizar nuestros servicios para evitar situaciones similares en el futuro.
Le agradecemos su comprensión y su confianza durante todo el proceso. Si necesita cualquier otra asistencia, estaremos encantados de ayudarle.
Atentamente.
I have ordered a dress a month before
I have ordered a dress a month before , still awaiting delivery. Every time I ask in status I get a bot made reply that awaiting details from warehouse !! Not dispatched so far , at this point not quite sure it will be delivered at all . I no longer trust buying from here
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Buenas tardes mi pedido no llega hago…
Buenas tardes mi pedido no llega hago el seguimiento dice que ya está en mi ciudad que me contacte con paquetería porque no me pudieron localizar cuando jamás me an marcado no ha dirección ni teléfono veridico de la paquetería para yo ir por él no es cualquier cosa son más de dos mil pesos mi número de pedido UL038937746YP
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Estimada Brenda,
Gracias por su mensaje. Entendemos perfectamente su preocupación, especialmente tratándose de un pedido de alto valor, y lamentamos las molestias ocasionadas.
Tras verificar la información logística, su paquete (número de seguimiento: JMX101651841314) ya ha llegado a su ciudad y se encuentra en la sucursal local de paquetería en Tijuana. Según el registro, el intento de entrega no pudo completarse debido a que no se logró establecer contacto telefónico.
Para poder recibir su paquete lo antes posible, le recomendamos contactar directamente con la paquetería J&T Express al siguiente número: 5571001047. También puede acudir a la sucursal indicada para recogerlo personalmente, lo que suele ser la forma más rápida de resolver este tipo de incidencias.
Sabemos que esta situación puede ser frustrante y le pedimos disculpas por los inconvenientes.
Quedamos a su disposición para cualquier otra consulta.
Atentamente.
Es una ESTAFA
Es una ESTAFA, no compren, perderán su dinero y la paciencia.Me gustaría haber leído estos comentarios antes de haber sido engañada.mi pedido es este #mlk2617131 hace más de un mes que compré . Estoy cansada ya de mandarles correos y solo saben contestar con buenas palabras y engaños. Si supiera que denunciándolos a la policía sirviera de algo lo haría.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Estimada Lourdes,
Lamentamos sinceramente su experiencia y entendemos perfectamente su frustración tras la espera.
Tras verificar su pedido (#mlk2617131), queremos informarle que algunos de nuestros modelos requieren un tiempo de preparación más largo debido a sus características y proceso de producción. No obstante, su pedido ya ha sido marcado como prioritario y actualmente se encuentra en proceso acelerado por nuestro equipo.
Somos conscientes de que la demora y las respuestas anteriores no han estado a la altura de sus expectativas, y por ello le pedimos disculpas. En ningún caso nuestra intención es generar desconfianza, sino cumplir con cada pedido de manera responsable.
Le aseguramos que estamos haciendo todo lo posible para completar y enviar su pedido lo antes posible. Agradecemos sinceramente su paciencia y comprensión.
Quedamos a su disposición para cualquier consulta adicional.
Atentamente.
I made a purchase on January 22 from…
I made a purchase on January 22 from this company. I received my order 2 months later only to find out the merchandise is defective when I ask for a refund I was told my purchase is over there 14 day return policy. I am am reporting them to consumer affairs. This is beyond disrespectful not taking into consideration that people use there hard earned money to support their business only to experience Horror.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Ahiela,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration.
After carefully reviewing your order, we would like to clarify that the return and after-sales period is calculated from the date of delivery, not from the date of order placement. According to our records, your request was submitted after the applicable after-sales timeframe had passed.
That said, we want to emphasize that despite this, our team has still been actively working to assist you and explore possible solutions within our policy. We are genuinely sorry that the outcome has not met your expectations.
We were also saddened to read your review, as we have been making continuous efforts to support you throughout this process. Our intention has always been to provide fair and professional service to every customer.
We truly value your feedback and remain willing to assist you further if there is anything more we can do within our policy framework.
Kind regards.
I love my dress and it fit perfectly
I love my dress and it fit perfectly. Wanted to exchange for color reasons. Customer service was easy and the exchange process was smooth. Will order again from here
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Alison,
Thank you so much for your kind feedback!
We’re delighted to hear that you love your dress and that it fit you perfectly. It’s also great to know that your exchange experience went smoothly and that our customer service team was able to assist you efficiently.
Your satisfaction means a lot to us, and your support truly encourages us to continue providing the best possible service.
We look forward to welcoming you again in the future!
Kind regards.
Vastaus yritykseltä aMoonlark
Dear Chiradee,
We are truly sorry to hear that you feel disappointed, and we regret that your experience has led to this impression.
After carefully checking your order, we would like to clarify that your shipment is currently in transit. We understand that the waiting time may have caused concern, but please rest assured that your order has been dispatched and is on its way to you.
For your convenience, you can track your package using the following link:
https://track.yw56.com.cn/cn/querydel?nums=VR869953811YP&cyp=b94a2152bf2eebe9400d5348a02fa6c2
We kindly ask for your understanding that international shipping may take additional time depending on logistics and local delivery conditions.
We sincerely hope this information helps clarify the situation and eases your concerns. Should you have any further questions or need assistance, please do not hesitate to contact us — we are always here to help.
Thank you for your patience and understanding.
Kind regards.
3 months and no order received
3 months and no order received
"Customer service" is a joke and not at all helpful
Keep being told to wait despite it being over 3 months now since date of order
Obviously a scam
DO NOT PURCHASE FROM HERE
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Salma,
We are truly sorry to hear about your experience and sincerely apologize for the long delay.
Some of our items require extended preparation time due to their specific designs and production processes. After checking, your order is currently being prioritized and is in an expedited handling process by our warehouse team.
We completely understand how frustrating it must be to wait for such a long time, and we deeply regret the inconvenience caused. Please rest assured that we are doing our best to have your order shipped as soon as possible, and you will receive a notification once it is dispatched.
We truly appreciate your patience and understanding. If you have any further questions or need assistance, please feel free to contact us anytime.
Kind regards.
OMG DO NOT ORDER from this place
OMG DO NOT ORDER from this place ! Don’t do it ! The quality is horrible. The dress I received is made out of T-Shirt material at the top. It’s awful I would NEVER wear this out in public. They don’t do returns or exchanges even though their website says they do. They offered me $5.31!!!! Credit out of $70 ok! Lmao
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Gaby,
Thank you for sharing your feedback. We are very sorry to hear that you are disappointed with your purchase and understand your frustration.
After reviewing your order, we can confirm that the item you received is consistent with the product description and listing. However, we sincerely regret that the material and overall quality did not meet your expectations.
Regarding returns and exchanges, these are handled in accordance with our return policy, and only orders that meet the specified criteria are eligible. We apologize that your request did not qualify under these conditions.
That said, we have been making efforts to offer you a compensation solution, and we are truly sorry that it did not meet your expectations. Your feedback is important to us, and we will continue working to improve both our products and customer experience.
If there is anything further we can assist you with, please feel free to reach out.
Kind regards.
Absolute Nightmare
Absolute Nightmare! Paid Money, No Shipment
This is a complete nightmare! I ordered items from Amoonlark near a two month ago — and I still haven’t received anything. The delivery times listed on their website are completely ignored, and I have received no real updates about my order.
When I requested a refund, I was told it was impossible because “the item is still in production.” These production times do not match reality anywhere on the site — it’s outright misleading.
Customer service is useless. They send only generic, template responses, ignore specific questions, and offer no solutions. It feels like the customer is completely disregarded.
I wasted my money, my time, and my nerves — and got nothing in return. I strongly do not recommend Amoonlark — they mislead buyers and fail to fulfill their promises. The worst online shopping experience ever!
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Javadov Ali,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused.
After carefully checking your order, we can confirm that it is currently in production and has been placed under expedited processing. We understand that the waiting time has been longer than expected, and we deeply regret that this has not been clearly communicated to you.
Some of our items require additional time due to their specific production processes. However, we acknowledge that the delay and lack of detailed updates have led to disappointment, and for that we are genuinely sorry.
Please rest assured that your order is being actively handled, and our team is doing everything possible to complete and ship it as soon as possible. Once dispatched, you will receive a shipment notification immediately.
We also take your feedback regarding our customer service very seriously. We understand your concerns about the responses you received and will work on improving our communication to better support our customers.
Your satisfaction is important to us, and we appreciate your patience and understanding. If you have any further questions, please feel free to contact us at any time.
Kind regards.
Ich kann jedem nur abraten‼️‼️‼️
Ich kann jedem nur abraten dort zu bestellen. Es ist alles Schein! Die Ware stinkt extrem, ist noch schlechter verarbeitet und wenn man sie Retournieren möchte, ist es so ein Hexenwerk, dass man verzweifelt. Nie wieder.!!!!!!!!!!!!!!!!!!
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Hallo Key West,
es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind. Wir verstehen, dass diese Erfahrung frustrierend für Sie ist.
Damit wir Ihren Fall genauer prüfen und Ihnen gezielt weiterhelfen können, bitten wir Sie, uns Ihre Bestellnummer mitzuteilen. So können wir die Details überprüfen und Ihnen eine klare Rückmeldung geben.
Unser Ziel ist es, jedem Kunden bestmöglich zu helfen und eine passende Lösung zu finden. Wir stehen Ihnen jederzeit zur Verfügung.
Mit freundlichen Grüße.
This company is a scam
This company is a scam, stay away from them
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Sarou,
We’re sorry to see your comment. However, after checking our records, we were unable to locate any order associated with your review.
If you have placed an order with us, please kindly provide your order number so we can verify the details and look into the situation for you. We are always willing to review any concerns and provide assistance where possible.
At the same time, we respectfully ask that reviews reflect actual order experiences. Posting accusations without order information does not help resolve any potential misunderstanding.
Please feel free to contact us with your order details, and we will be happy to assist you further.
Best regards.
Es una estafa.
Es una estafa.
Hice un pedido en noviembre que me cobraron al momento. Todos los meses pregunto y solo recibo “buenas palabras” … “lamentamos el retraso” “le pedimos paciencia” (como si hubiera tenido poca después de 4 meses!!!!!) “le haremos un descuento” “nuestros productos son artesanos” “se está tramitando su pedido” “esta ya en el almacén” (debe estar ahí esperando al santo advenimiento) … todo mentira.
Estafa a las personas con pequeñas cantidades y así se asegura que no las van a reclamar porque “no merece la pena”.
El incumplimiento del plazo que pone en la página de 10 días, es un incumplimiento contractual, y por ello, tengo derecho a pedir la restitución del dinero y la resolución del contrato. Si no lo hacen voluntariamente, habra que obligarles a hacerlo.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Hola Inmaculada,
Lamentamos mucho leer su comentario y entendemos perfectamente su preocupación después de esperar tanto tiempo. Sin embargo, nos gustaría tener la oportunidad de revisar su caso con más detalle, ya que a través de esta reseña no podemos identificar su pedido específico.
Le pedimos amablemente que nos proporcione su número de pedido, para que podamos verificar la información en nuestro sistema y darle una actualización clara sobre el estado del mismo. En algunos casos, ciertos estilos requieren un tiempo adicional de preparación debido al proceso de producción o a la alta demanda, lo que puede extender el plazo de envío más allá del estimado inicial.
Nuestro equipo de atención al cliente siempre intenta responder y ayudar a los clientes con la mayor rapidez posible, y en ningún caso nuestra intención es causar molestias o retrasos innecesarios. Queremos revisar su situación y ofrecerle una explicación clara una vez que podamos localizar su pedido.
Por favor, envíenos su número de pedido y con gusto volveremos a verificar el estado y darle una respuesta detallada.
Atentamente.
Do not buy from them.
Do not buy from them.
İts been almost 2 months i havent received my order.
İve been sending them emails but there is zero action.
They didnt even ship it.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Hi Leyla,
We’re sorry to hear about your concern and understand that waiting for an order can be frustrating.
Some specific styles require additional preparation time due to the production process, which may extend the preparation period compared to standard items. However, please rest assured that your order is still being processed and has not been ignored. Our team is actively following up with the warehouse to ensure it is prepared and dispatched as soon as possible.
We appreciate your patience and understanding. Once the order is shipped, you will receive the shipping notification and tracking information so you can follow the delivery progress.
If you would like us to check the latest status for you. Please continue to contact us, and we will do our best to assist you with your inquiries.
Best regards.
Three Months of Delays
I placed an order with Amoonlark on December 15 for a standard dress listed on their website, which clearly advertised 7 working days delivery. It is now nearly three months later, and the order has still not been shipped.
During this entire time, the company has repeatedly sent generic copy-paste responses claiming the order will ship “shortly,” but they have never provided a courier name, dispatch confirmation, or tracking number.
Even worse, when I posted a review about the delay, they falsely claimed that my order was a customized design to justify the delay. This is completely untrue — I ordered a standard item directly from their website and never requested any customization.
At this point, it feels like they are simply stalling instead of resolving the issue. A delay of almost three months for a product advertised as 7-day delivery is unacceptable.
Until they either ship the order with valid tracking or issue a full refund, I cannot recommend buying from this company.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Dear Nikitha,
We understand your concern and sincerely apologize for the delay you have experienced.
Please rest assured that your order is currently in the final processing stage, and you will receive the shipping notification and tracking information very soon once it is dispatched. Our team has already followed up with the warehouse to prioritize your order.
We truly appreciate your patience and understanding during this process. We will gladly assist you further.
Best regards.
Awful
Awful. I ordered something over a month ago and I hasn't even shipped yet. The customer service is terrible too. They take days to respond. At this point, I don't even want the items I ordered.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Hi Shannon,
We’re sorry to hear about your frustration and understand that waiting can be very disappointing. However, we would like to clarify that your order has already been shipped.
Your tracking number is UK964825084YP, and you can use it to follow the shipment status through the courier’s tracking system. Sometimes tracking updates may take a short time to appear after dispatch, but the package is already on its way to you.
If you have any further questions or need help checking the tracking details, please feel free to contact us and we’ll be happy to assist you.
Best regards.
Pessima esperienza vestito mai arrivato
Pessima esperienza vestito mai arrivato
Loro dicono che e stato consegnato
Negozio che fa solo truffa
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aMoonlark
Cara Marzia,
Ci dispiace che lei si senta insoddisfatta, tuttavia desideriamo chiarire che il suo ordine risulta effettivamente consegnato.
Le abbiamo già fornito la prova di consegna ufficiale disponibile sul sito del corriere, dove è possibile verificare lo stato della spedizione.
Comprendiamo che possano verificarsi situazioni particolari (ad esempio consegna a un vicino, in portineria o deposito in luogo sicuro), per questo le consigliamo gentilmente di controllare anche queste possibilità.
Restiamo disponibili a collaborare per ulteriori verifiche, ma non possiamo accettare accuse di “truffa” quando esistono prove ufficiali di consegna.
Cordiali saluti.
Trustpilot-kokemus
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