Ammpoure Arvostelua 214

I had ordered a back support for my father for Christmas on 14th November, well within the time-frame for it to arrive for xmas. My confirmation email stated shipment within 5 to 16 business days, however as of 21/12 I am still without my order or a decent update as to where it is. I have sent several emails asking that my order be cancelled and refunded as i have had to purchase elsewhere and have had no confirmation that they will do this, I simply get told 'logistcs are investigating'. I do not want an investigation - the company has failed to supply my order on time and I want my money back. I am now out of pocket! I am very disappointed in the way customer services have handled my request for a cancellation/refund and I feel that I am being ignored. I would avoid this company at all costs, i feel absolutely scammed.
My order number is 11916.

Very good company. There have never been any problems. Excellent service.

Place 2 orders in November, Item have not been delivered, can not track via Royal Mail link code. customer service are not getting back to me. This is a scam company, want a refund.
Order Nos Order #12587and ORDER #12584

I ordered an anti-snoring device. When it arrived it was nothing like the picture, and absolutely not worth the £20 I paid for it. I followed all the instructions for returning it and getting a refund, and sent it back. I still haven’t had my refund, and when I email I’m told they’ve reminded the refund team. Nearly a month now. I liked the website, but I’m very disappointed and would certainly not buy from them again. Order number 11878.

I had placed an order on the 3rd December order number ORDER #12733
I received a tracking number for Royal Mail. But sadly it just says the shipping hasn't been received. I have written 3 emails and have had no acknowledgement at all. And I have checked my junk box. The ordering of the items was a very simple process, but sadly anything after that is very disappointing. Customer service is none existent. I came on this as this is the only thing I see that this company is willing to communicate with you from. But it's more about not receiving bad reviews, maybe consider performing better on your customer's support side of the business and then your reviews would be more positive.
Please can you update me on my order.

I have ordered a back brace but am yet to receive this item is there any chance you can get in touch via phone call as I have emailed and had no reply

The quality of the item is poor and quite shocking for what I paid. I'm disgusted that what they are selling for the prices they are charging..obviously not all their items are in stock as verified by the customs sticker on parcel.. personally I cannot be bothered with this company to get a refund. I'll take it on the chin and will definitely never use, order or recommend them.

I ordered a neck and back massager on the 21st November and 17 days later I haven't received it. The tracking code doesn't work on DHL or royal mail. My order number is on 12205. I'd like a refund if I'm not going to receive my product please.

I received the product and I beg anyone not to buy it. It is not capable of doing what it says all it is capable of doing is giving you a electric shock. I believe this product is dangerous and I doubt it is up to British standards. It is definitely not worth £45 ../let alone £70 it is supposed to be reduced from. I thought I was supporting a women's business enterprise but I guess women can rip people of too.

Placed an order. Confirmation came through, 3 to 5 business days from their London base. Nothing after 7 days. Emailed them. Told its 7 to 17 working days. I requested a refund as I couldn't wait that long and heard nothing for 3 days. Now told I can't have a refund as item has been dispatched and should arrive by Tuesday. Its Thursday now. Terrible service, and they lie about where their stocks are. All I want is my refund.

This is terrible service. I purchased the Ultrasound Cavitation EMS 3 in 1 fat & cellulite remover and it’s not working. I’ve emailed the helpline and did the chat but no reply. I will return by post but scared I’m just going to lose my money which I really couldn’t afford but hoped it would help my body confidence. Soooo disappointed with Ammpoure. Hope they step up and make this right

So far- the transaction has gone according to 'what it says on the tin'. I bought an ultrasound machine at a very competitive price and it arrived, with the machine itself appearing brand new and unopened. The outer packaging looked slightly scruffy, but I appreciate that items can sometimes travel long distances with freight. The device, however, does not switch on. So, as per cancellation policy, I am now arranging its return, either for replacement or refund. I'm contacting the company within the 30 day policy and I'll feed back to Trustpilot regarding the outcome.
No reply from the online contact box today and no phone number to ring, but clear refund policy with return postage address linked to the 'contact us' webpage. I'm posting tomorrow with proof of postage and I'll update you good people on how events transpire.
Please see reply below, which sounds hopeful! Order #11637 will hopefully get a working replacement or refund. I will update on how events transpire...
Update on Dec 4th- I've had an email stating that the returned device actually worked with them, but they've offered a refund or replacement. I've asked for a refund so I'll now keep an eye on the bank statements and feed back on the outcome.
Update on Dec 7th- No refund......

I have not received my order I have tried to email a couple of times saying I still haven’t received my order but had no response. The one time I did get a response they told me my order would take 17 working days at the absolute most. I ordered a hair razor on the 19th of October which was month ago and 22 working days ago and I still have not received it. My tracking number is not working so I cannot see where my order is. I have requested a refund and had no one reply to me about my refund either shocking customer service, have literally just stole my money and refused to talk to me. So disappointed was a anniversary present and have now lost my money and had to buy and new present.

Absolutely terrible customer service, according to the DHL express tracking number that I was provided with, the item I ordered to be delivered to my address in the UK is shown as delivered to an address in Germany, the Ammpoure website is showing my order as fulfilled even though I haven’t received anything, I have sent numerous emails and the last reply I had (4 days ago) told me that he could see that the item is shown as been delivered to Somewhere in Germany, I’ve tried contacting DHL direct and was told that they can only deal with the company that’s supposed to be sending the item.
I really don’t know where to go from here

Regarding the reply I’ve received from Ammpoure - I’ve requested a tracking number and/or details of the courier company they’re using but have been completely ignored again

Order number is 11300

The tracking number you have just sent me shows the item has been delivered on 4th November by Hastings delivery office - I’m in Cornwall!!

I have now contacted my bank regarding getting a refund from this company as I can’t see any other way forward

I would give this company zero if I could placed an order for knee support said 3/7 days delivery got email to say was dispatched after second day of order made 10 days later still no item so contacted them and got a poor reply saying it was on its way over 3 weeks later it turned up I returned it unopened now they say it is 3/4 weeks to get a refund because my bank might be slow in processing it thankfully I paid through PayPal and have passed my complaint on to them I WOULD AVOID THIS COMPANY AT ALL COSTS
This company replied to my honest review stating that they were sorry for the inconvenience and that they have processed my refund ASAP but the truth is I returned my unopened item a week ago and have proof it was delivered yet I have still not had my refund this is the worst company I’ve had the misfortune the buy from
It’s is now the 30th of November and I have still not had my refund of which they have said was processed on the 16th November don’t know how this company is still going or maybe they just survive on keeping peoples money who are due a refund

ORDER NO: 10665
Despite Ammpoure telling me the item is delivered, I have not received the order, when I used the FedEx tracking number, I was informed that my item had be delivered to New Jersey, I live in England

Reply to Ammpoure
The tracking number on email sent by yourselves takes me to FedEx please don’t insult my reading skills as well as non delivery of parcel.
In addition the delivery window has passed Once again I live in the UK WHERE is my parcel please

Reply to Ammpoure

Ok thanks for your reply would you please investigate the tracking and advise of a delivery date as the information I have is as below and the last date for delivery was yesterday
Thanks

Yes I would very much appreciate this thank you

Please see tracking information from FEDEX
285292102956
ADD NICKNAME

Delivered

DELIVERED
Signature not required
GET STATUS UPDATES
OBTAIN PROOF OF DELIVERY
FROM
Perth Amboy, NJ US
TO
Fort Myers, FL US

I ordered a neck massager from this company on 24th September still not received it. The tracking no provided does not give me any information. I emailed last week and again today as yet no response hopefully this may generate a response. My order no is 9611

We ordered a battery car boaster from ammpoure London have had no conformation of delivery have emailed loads of times and have had minimal response I have now asked for a refund and still getting no response this is discussing they were quick enough to take the £120.00 but not quick enough to talk to there customers

Chris

I bought a smart watch from them, shortly after receiving the watch it started to go faulty, initially the buttons wouldn't work, then the display went strange, now it doesn't work at all, I used the chat on the web site and was asked to send a video of the faulty watch, so did this, then heard nothing, Tried chat again and they said it had been passed to some department, eventually got an email asking for me to send videos, I replied and said I have already done that, then heard nothing a for a few weeks, so sent email to ask about it and got a reply saying, can you confirm that you have returned the faulty watch back to us. I think they are just stalling and wasting time. very poor after sales service, The original delivery also took a long time. Also seen the watch on Amazon for a lot cheaper. I do question if I ever will get a working watch, I think they just want to wear you down until you give up.
Just a note, at every stage I was asked if I wanted a a replacement or refund and I replied every time a replacement.

Best sellers I have seen ever I got the same thing which i saw in the images thank you to giving me best shopping experience..

Placed an order nearly 2 weeks ago. No tracking information, only 1 email reply which was no use. Have sent 3 emails altogether no response to 2.
Money has been taken for an item that we don’t know when or if it will come. So frustrating and customer service is abominable.
Definitely will not be using this company again. Will I ever see my purchase!!!!!!!