AMI Insurance Arvostelua 

No wonder AMI Insurance has received poor reviews. I recently contacted them for a quote on a newly built house, and the process was disappointing from the start. Their website directed me to call their 0800 number, and I waited around 5 minutes to get connected—compare that with another insurer who picked up in just 5 seconds.
Once connected, I explained that I needed a quote for a house that would be handed over the following week. We went through the standard questions until we reached one about the status of the property. When I said it was newly built, I was asked to provide a Certificate of Code Compliance (CCC). I explained that CCCs can take up to three months to be issued after the final council inspection.
Despite this, I was told they couldn’t provide a quote until the CCC was available and to call back once I had it. No flexibility, no workaround—just a hard stop. Honestly, it felt like a sign from the universe steering me away from future stress. I’ll be taking my business elsewhere.

We got a quote from AMI for house insurance, we accepted and paid it all the date before the insurance commence, and received confirmation of receiving our payment, then 2 weeks later received email to be told we havn't paid for it, we screenshot the payment to show we have paid, but received email to ask all our details such of Date of Birth... followed by to cancel our insurance as we haven't paid for it. I used to have good experience with AMI, but seems not anymore.

Got a quote for home and contents (for a house that costs $650k) at $10,000!!! Ridiculous! what a rip off! got a quote of $3500 of exact same house and provided the same details, from AA.
If I hadn't shopped around, imagine what I would be stuck with. I can't help but wonder if people actually purchase from them.. and whyyyy?

I had the most horrible man on the phone, I truly have never had such a displeasure to talk to another human before.
I don't know what cave this man crawled out of, but he needs to crawl back in and stay put!

Called on 8 September at around 4.30pm
He didn't give his name,for obvious reasons.

One star is generous, long standing policy holder of 30+ years and renewal comes around no notification of change to payment methods at all, paid the same way all those years and they change it to benefit their lazy butts to do less and take your rights away on your method of payment. It's their way of the high way. Won't take internet banking or credit/debt card payments unless its paid annually, only option to pay monthly is direct debt their system won't allow internet banking monthly but will if you pay annually. Make it makes sense AMI!! Do better, if I chose that method of payment fine but I chose 30+ years ago internet banking. You payment system change is for your convenience. No monthly email invoice which means less work for your business! You AMI have turned your customer service to a joke. Over priced premiums when you get quotes from other insurance providers too. Shows you are ripping your customers off with high premiums and you say you system changes are to benefit your customers so your phone rep said but I beg to differ there. No resolution and could put me through to someone with a valid resolution either! Your company has mucked our policies up in thd past we have been patient, you have mucked us around with wrong info in the past yet we stayed.... but you AMI took payment methods and the right to pay ourselves unless its direct debt monthly or pay annually!! Wake up and do better!! Look at these mostly unhappy reviews that clearly says it all!! Change or lose yet another long standing customer but after hours on calls to you and pretty much told it was your way or the highway I really dont think you really care about customer service at all.

Extremely disappointing experience. When it comes to paying out for storm damage, the company becomes irrational, looking for any excuse to deny a claim—often assuming the damage was pre-existing. The staff get defensive, unwilling to listen to facts or consider the truth. After being a customer for 20 years, I did not expect such treatment. When it comes to collecting payments, they’re quick and efficient—but when it’s time to honor a claim, they demand excessive documentation that are not properly reviewed, only to dismiss it and find a reason not to pay. There’s no recognition of customer loyalty; they cause unnecessary stress to honest customers who have no record of unnecessary claims from past. It is inevitable that they are more interested in closing the case than resolving it fairly. Hope others review their choice on insurance cover based on bitter experiences that customers experience. Thankfully we can voice it out in their rating. Just realised that there are so many reviews of frustrated customers. We should have reviewed in the past and moved to a better insurer.
Truly disappointed overall.

I am actually still on hold, have been for more than an hour. Want a simple question answered regarding landlord insurance. I have asked to be put through to a more senior person and this has been totally denied. They won't even provide the name of the more senior person. Disgusting treatment of a 20 + year customer with multiple properties. I work in corporate, and we don't hesitate to escalate to senior management if there is a customer complaint. I hate management that hides behind their team and won't front up.

Tonight Georgina was incredibly helpful, I wasn’t sure what was wrong with my car, I was stuck on the side of the road an hour away from home at 10:30 at night and I was freaking out, nothing had ever happened like this before and I was struggling to describe the issue. I spoke to her on the phone and she was very helpful, polite, patient, well and clear spoken and I was very assured by her. She’s was amazing and I wanted to find a place to write a good review for her good work to be recognised. I did not get the name of the guy that helped me but this was in the Wellington region, he too was incredibly helpful and figured out the issue in minutes and was not at all judgmental that I wasn’t sure what was wrong with my car, he seemed very knowledgeable and he too did an amazing job and should be recognised, he told me the issue, why the issue may have occurred, what I needed to do, what could potentially happen to my car. All my experiences with Ami have been positive and I have been with them for about 3 years now, the roadside rescue was free and I am extremely grateful to all staff that helped me tonight.

The admin team needs to shape up. So much time gets lost by trying to talk to the correct person. Having farm equipment with AMI is a big admin struggle. Requests gets lost without in your system. Been a problem for years.

One star for communication is generous, I changed email address, this has lead to 5 days of having to deal with morons on the phone, totally useless, just want to use my AMI but no luck - I changed email with over 20 other businesses without a problem, this one is just pathetic they need to get new 0800 staff that can speak and understand the language of this country - and have more than one lonely brain cell

After more than 20 years with AMI, I'm done. Awful, awful communication about changing payment methods and what dates the payments are due. Turns out you have to set it up separately for each policy. I don't care if it costs me more, I'm DONE and changing insurers next quarter. Communication matters, and how you treat longstanding customers matters.

Never got the quote. Spoke to a rep re: insurance for a business vehicle, was promised the quote and policy documents would be sent through via e-mail to review, however they never arrived. safe to say I went with a different insurer...

We called to change address and the person must have cancelled it without any notice from us as we found out a few months later that no payments were being made and when we called they said it was cancelled. They quoted us higher even tho it was there fault and they said they would call us back about the phone call that wa made in regards to change of address. We got no call back.

Overall I've had a pleasant experience with Ami. We used Ami as the previous owner of our house was with them and it was easier to just transfer it when we purchased. Everytime I have called to adjust something, make a small claim, change the interested party name, etc. I have found the staff pleasant and helpful. When cancelling my policies (because I moved to a NZ owned provider with lower costs) the staff member was still pleasant and understanding. I only wouldn't give 5 stars because the cost was more than comparable.

"Absolutely shocking experience with AMI Insurance! Had to wait ages for them to make a decision about fixing my car after an accident. I was ringing them every day, and it was like pulling teeth to get any updates. To make matters worse, they kept going back on what was written on paper - super frustrating! Not happy at all with the service. Wouldn't recommend to anyone."

Dont even want to give a star been 3months no call from them have had to chase them up have called the mechanics and parts are not even sent repairs costing more than the value of the ute we are still waiting to this day so looking to have no car for 4-5months no rental having to pay it off also we will be letting everyone no and are taking legal action against how poor we have been treated by ami insurance all the nzder out there be ware they are useless we wish we never went with them have been out of pocket paying the ute off still and struggling with borrowing a car my partner has been in tears on the phone to then several times and they just pass her around to each call operator wasting time and half of them cant speak or understand english this business needs to be investigated 100% because all i can see it fraud taking our weekly payments and when something happens they dont care communicate and just muck everyone around once again everyone in new zealand be ware

My parked car was hit by an unhitched trailer in Napier. It was efficiently towed to a yard and then within a few working days moved to the panel beaters in Greenmeadows. After that, communication was extremely poor and I had to ring up several times a week to find out what was happening. The whole job took 3 months and still counting. From constant feedback from the panel beaters, I understand the assessor took over 2 weeks just to obtain the repair specs from Honda and the panel beaters had trouble getting hold of the assessor (faceless, nameless and uncontactable), and also AMI took over 2 weeks to decide whether to write off or repair. So over 4 weeks of dead time with no action. In that time we relocated out of Napier and would have to make a special trip back to pick up the car and AMI refused to cover the transport costs. Had I known that AMI is so inefficient with over a month of dead time, I would have asked for the car to be repaired in Wellington. In general. I found AMI staff LAZY and couldn't be bothered to ring up the panel beaters to check on progress and update me - just couldn't be bothered to actually get off their arse and do some work to check and update but instead just write a generic lazy response in their email with no facts and dates of what, when and who they dealt with as evidence of what they did.

My father passed away in March of this year. I did the curtesy of letting them know he’s deceased. Only thing they cared about was who was going to cover his policy. I told them I would not follow the policy on the car, I had other affairs to attend too. A month later they sent me a final bill on the policy, threatening to cancel it if not paid.
Gross negligence on death of clients and I warn family members that this is what happens.

I had a booking confirmed on March 28 at motorhub and had to postpone it till the 22 of april and i even left a voice massage to reconfirm only to find out that they didnt bother to make a booking snd when I was expressing my frustration (in a very civil manner) the operator pretty much barked at me saying that if i dont calm down she will terminate the call. I found this to be way more infuriating than the shitty service as she was so obnoxious to the fact that they made a mistake and tried to make me out to be angry. Maybe just maybe if you are in customer service you could perhaps have people in manners.

Absolute rubbish