American Blinds Arvostelua 

Pull cord failed shortly after purchase. 4, two foot wide by 6 foot tall blinds were ordered at just under $600! Company did not honor their posted satisfaction guarantee (shown below). Spend your money somewhere else. I was told to sell the blinds to someone else? How is that a useful suggestion? Called for help twice (they are not able to take emails because there is too much volume... there's a clue), clerks were distant and un-helpful. What modern company can't have an email interface... one that wants nothing in writing perhaps.

I’ve purchased these wood blinds many times in the past and still love using them in my homes.

Second time ordering from company
Great quality easy to order and fast delivery

Got what we ordered. Everything fit as planned. Doing what we expected the blinds to do. Very happy with purchase.

The blinds arrived in great condition and were very easy to put up. We had ordered them with an inside mount and received an outside mount, but they work well. No complaints about the blinds.

I ordered 5 blinds and waited and waited and waited. Turns out these blinds are made in Mexico and they had to go through customs first! I chose American Blinds because I wanted blinds made in America! So disappointing. After customs it took weeks to get to me. The shipping info tracking number did not provide any results at all. I had to keep calling American Blinds to find out when they might arrive. They would do much better if they actually sourced their blinds in America. All the shipping and customs issues would disappear. Then when I finally got them and went to put them up, two of them didn't fit the window. I called and was told they do not warranty fit or size so I would have to re-order and spend hundreds of dollars again! They will not accept you to ship them back and have them cut to the right size. I am done with them and I do not recommend ANYONE order from them. Takes to long to get and they do not try to help you out if the size is off. I followed their measurement suggestions but it just won't fit inside the window frame.

My review has changed. A lady named Don helped me with my problem. Canceled my order with Bella View..Placed a new order with Bali. I hope this one is not put on hold.

After too many chats and phone calls I finally found an eager, intelligent customer service agent that got things done. My order is corrected and confirmed. Even resulted in a reduction of price. Who knew a quarter inch was worth $14.
Not sure yet if I would recommend this company. Will know for sure when I see the shades.

I have had a very unpleasant experience. I spent thousands on my blinds. Bella motorized. They have given me nothing but trouble. You have no one to service other than calling bella They have no one local and they are unable to help on the phone. It has been
almost a year now. ( bought in September of 2920) and have two shades that do not work out of five. I could not be more dissatisfied.

I had the most pleasant experience with Sarah R. She was able help me with my order by sending me instructions to send pictures and responding quickly. I have ordered from American blinds for many years and have always had good experiences. I will be ordering again soon! Thanks again Sarah for your help!

Sarah was exceptional in understanding my order and my issue and was quick to resolve it.

My blinds arrived damaged and no one in customer service will call back. Interesting how this company will continue to take orders during this pandemic but handling customer service issues is not something they choose to take care of now. Buyers beware....once they have your money....good luck.

There was an issue with the original sets of blinds I received. Since this all came about during the beginning of the pandemic it took a bit for me to contact someone, however Nicky Lucera in customer service picked up my chat and followed up with emails to me. Yes, she fixed the error and reordered the correct blinds for me. But it is the manner though in which she took care of me that deserves a 5-start rating. I feel she went above and beyond. Not only was she was prompt in all her replies, but she was very kind along every step of the way and made me feel confident that I was in good hands. That alone would make me come back to American Blinds.

To whom this may concern,
I called American Blinds to report my 2 living room blinds were 5 inches too short. Michelle Wilson was my representative that helped me. She was top notch!!! She was professional, kind & truly wanted to help me with my situation!!! She’s a keeper... thanks so much Michelle!!! You were great... I look forward to receiving my new blinds!!
Terri