AMARANTE LONDON Arvostelua 

Perfection!

DO NOT BE FOOLED BY THESE FRAUDSTERS INSTAGRAM PLEASE

This is a fraudulent and misleading who wish they were a high-end forever and fresh flower delivery service.

Although I paid £150.00 for my partners Valentine's Day 12 Roses which came on time but that is the only reason I've vomited out the 1 star.

The fresh flowers that came in their signature cheap generic logo-looking box, to my horror only 11 Roses arrived and in addition the presentation for money spent was nothing short of being the type of bouquet you pick up in a petrol station or your local chain supermarket by now I know u get the picture.

Almost ruining my whole day efforts I immediately contacted Amarante Fraud London sending them a video and vocal disappointment email which to date I have received no reply or explanation I hope these jokers see this and re-name their whole operation. Deflower Fraudulents of London. NEVER AGAIN

Used this company, over others, based on google reviews - reading feedback here, I think those may be fake.

Ordered an item for Valentine’s Day and the item that arrived was not what I had ordered.

The information on their website suggests a proactive approach to customer service, the reality is that it’s non-existent.

Post order - 3 emails and a WhatsApp and various marketing emails since. No acknowledgment of my email seeking clarification.

My advice…your local florist is always going to be the better option.

Mrs loved the roses, very good quality and lasts forever

Have used this company a few times now, and they have generally been ok. However, I brought a £75 bouquet of roses for valentines day. What I received was nothing like what I had ordered, if anything it was the cheaper item that was available. If a company demands £75 for 12 red roses on valentines day I want them to be what I ordered as a minimum. I am very disappointed, I will not be using today and I feel that your customer service has let you down as I have made contact and received no reply.

It seems Amarante has invested in the sales team but is skimping on fulfilment (delivery) and customer service. You simply cannot depend on them to delivery your items for important occasions and should not waste your time calling customer service if there is a problem.

Their online terms state they use DPD for UK deliveries. That is apparently a lie, as they used Royal Mail. (Who uses Royal Mail for important deliveries?) Needless to say, despite receiving deliveries from Ikea and Amazon the same day, somehow the Royal Mail found my house "inaccessible".

A company focused on customer service would have taken responsibility and sent me the flowers using another method. Not Amarante. The same people who helped sell me the flowers and another 3 or 4 customer service people basically told me to take it up with Royal Mail and it wasn't their problem. One just hung up on me (firmly but not rudely) because she said she needed to help other customers.

In the end, I got online and had the same quality flowers delivered to my "inaccessible" house from another vendor in 30 minutes time.

They of couse replied (as you can see below) in a non-customer friendly, formulaic way. They don't take any responsibility for actually delivering the flowers, and despite the fact I had to go buy ANOTHER box of flowers from someone else, they are NOW REFUSING TO REFUND ME. Separately by WhatsApp - they are now using "day you selected" instead of "delivery date" to somehow make it sound like the delivery date doesn't matter.

Finally - the flowers that did show up look like they've been without water for 2 days - because that's exactly what happened.

The statement below is proof that Amarante has no intention of taking responsibility for delivering their product to you...but they are happy to know their job is done once the Royal Mail have them.

And yes, I won't hesitate to say for the 5th or 6th time, I want you to refund my money.

Don't waste your money on a box of soulless, very expensive infinity roses that have no smell and come in a boring cardboard hat box. I was very disappointed. Their customer service was terrible.

Now I'm getting daily advertising emails which I've tried to unsubscribed without success. Then 4.30 this morning they started WhatsApp messaging me about valentines day!
Don't touch this company and don't believe the five star reviews.

great stuff !

Order was beautiful and staff was very friendly

Highly recommend. Its not my first order from this company.
Thay are simply the best by far.

A gift you feel confident will have the “Wow” effect- and now proved twice. This company takes customer service seriously and all requests were met. Thank you. Can highly recommend.

Beautiful unique product my second purchase, fabulous service.

If I could give zero stars - I would.

We ordered a Christmas wreath (fresh) as we do every year and this year decided to try Amarante.

1) Nominated day delivery - we had to chase delivery
2) Terrible customer service - good luck trying to get a reply.

Please save yourself the hassle and dont use this company.

Easy transaction and superb quality of flowers.

Perfect, just as expected. Great service too.

Bad bad bad. I do not recommend. I have used the company for the second time but unfortunately last item I had bought from them wasn’t how I expected. No strong nice smell and even more expensive. I had contacted customer service in regards to this issue, so we can deal with it but unfortunately no one has contacted me back.
I do not recommend, bad item, bad customer service and so expensive.

I've ordered from Amarante on 3 separate occasions and somehow they have managed to mess up on each occasion.
The first time they told me on the day that they could not fulfill my order on the morning of the day they were supposed to deliver it and had to substitute the flowers I ordered.
The second time they gave the wrong flowers, I assume they substituted and didn't tell me.
The third time they delivered my flowers almost a week after the date I had chosen. Once again they did not communicate with me at all and despite trying to contact them several times they seem to not care and have not gotten back to me.
Whilst I appreciate that sometimes thing can wrong sometimes they didn't even have the decency to message me, let me know or apologise.

Service whats brilliant as always, this is not the first time i have use them and each time they deliver without a let down.

An excellent service and a beautiful gift. I have ordered twice now and will definitely do so again. They are much appreciated by my recipients!