AMARANTE LONDON Arvostelua 

Quick delivery and adorable product!
Perfectly packaged and all in tact.

The flowers, presentation were excellent thank you it was the perfect choice. The only improvement needed is a response to my email shortly after placing my order.
However I will definitely be purchasing again from you

Order was not received! Placed the order on the 9th of June and have been trying to contact the appalling customer service team over the last 4 weeks with numerous calls and emails. I haven’t even received a single call or email back!

Avoid this Very unprofessional company at all costs!

Great experience - excellent product.

UPDATE: After I posted my honest review here, Amarante gave us a call, asking us to take it down if they refund us the cost of the bouquet. The miserable sum of 100£ which doesn’t even cover delivery service for the pathetic bunch of flowers we received.

After we asked for a full refund given the non-existent customer support which cost us a lot of time and energy on our wedding day, Amarante ignored our emails and didn’t refund anything at all.

And here I thought their customer support couldn’t get worse…AVOID AT ALL COST.

***
Atrocious customer support and execution of bridal bouquet, would give ZERO stars if I could.

We ordered a bridal bouquet and 4 small flower arrangements from Amarante for our wedding, including delivery.

The bridal bouquet was very simple - 9 peonies but somehow they still managed to mess it up.

A third of the flowers were so open and old that petals were on the verge of falling off making the bouquet look extremely dated.

To top it off, despite us immediately reaching out to their customer service more than 5 hours ahead of our wedding (so there was a chance to rectify this disaster) and calling them in total 6 times as they kept promising to call back but NEVER did (which of itself was very stressful), they did not offer ANY solution or compensation. We didn’t even get an apology. Rude, frustrating and outright hurtful.

We were given empty promises that the issue was being “escalated” which went no where. Moreover, we had to remind them of our issue anew each time we called - a very convenient memory of a goldfish was displayed by customer support (believe one of the people we spoke to was called Jessica). Couldn’t remember what we spoke about half an hour ago…

Essentially, the support team did not want to help, did not do anything, and didn’t bother to even send an apologetic email.

For completeness, the four small flower arrangements for our wedding dinner were executed well and on time. Wish I had taken one of those bouquets with me than the pathetic bunch I had on all my wedding photos thanks to Amarante.

Long story short - DO NOT BOOK THIS COMPANY IF YOU WANT A STRESS FREE WEDDING. HORRIBLE SERVICE.

Absolutely amazing flowers, had the round box bought for my wife's retirement back in February and they are still going strong today some 4 months later.
Now that's what I call value for money.
Thank you.

Perfect last minute gift. Ordered at 11pm. Ready and Collected next day by afternoon.

Beautiful rose. Lovely shade of blue. Bought this as a gift. Happy with my purchase and my sister was pleased.

People like this should not be in business. Bought an expensive Rose Box for my wife. Upon opening the box containing the roses it was damaged. Contacted Amarente by e mail first. Was then asked to send pictures of the damage which we did. No response so we contacted them again and they said to send by whatsapp which we did. No response. My wife and I spoke with two staff members on the phone at separate times who both said they would look into this. We never heard anything again. I would never shop here again.

Worst customer service ever experienced.

Have emailed and called for the last month and no one has got back to me. When you spend close to £200 on a bouquet it would be good to know the florist puts some care and effort into what they sell.

The lack of response shows their disinterest in their customers.

Will NEVER use company again

Came on time and looked fantastic. My wife loved it.

Amazing flowers! Really the best we've seen!

Fast delivery and professional staff. Great experience.

Outstanding quality, and amazing communication.
I have ordered a few times and never disappointed.
Highly recommend and will be using Amarate again and again.

Beautiful set of fresh flowers and delivered on the scheduled date with no issues. Amazing service

Great flowers.
Great delivery time, great dispatch. Great service overall.

Brill. 3rd time purchasing from here and never fails to amaze me.

Communication and delivery was spot on.

Easy to order, great quality and delivered on time!