Alpine Trikes Arvostelua 

The personal experience was great, and whatever they promised to do, was done.
Good, old fashion, " customer service ".

A good response to the issues we had with our bike and we have now seemed to have solved the problem. Thanks everyone for helping.

Excellent customer service.

To have the bike delivered already made is a great bonus.also expert tuition given to my husband and myself. Only thing negative is no manual given, to remind us how to charge battery ect.

I have paid £130 for you to bring here the two sizes of ridged tricycles but they have not come. The tilt trike was not suitable . Please get in touch

No useful written information
For example about maintenance (eg oiling tyre pressure,immobilising, hand brakes
Only written information I have received is the User’s Manual YL81F which appears to have been transliterated from Mandarin. For example it talks about a throttle which doesn’t exist in any way as on my several cars motorbike or garden machinery
The delivery man was helpful but aged 82 I cannot retain much rapidly delivered verbal information
Please put all instructions into plaini written English

We were helped in making our choice of a trike by the online videos and by telephone conversations with our contact Steven at Alpine Bikes. This was important because my son and I live in Edinburgh and decided to buy the cycle without seeing it or having a test ride. The delivery was arranged with a local company in Leicester and the trike was sent promptly and safely.
The Commando Electric Mountain Trike has so far proved to be an excellent choice. As the main (elderly) user, I have been able to enjoy learning the basics of trike riding and the freedom it brings. The trike is very stable and has sensitive and accurate steering. Steven has helped via the telephone when little problems have arisen, such as the gears not changing perfectly smoothly, and he was able to send us a video on adjusting them. The trike feels very robust, the power assistance is a huge help and is easily adjusted and accessed through the pedals.
A follow up telephone discussion has been offered to iron out any problems we encounter as a result of the different riding style required by trikes as compared with bicycles.
As a “mature” user of this new tricycle, one thing that would have benefited me greatly would have been a more comprehensive user guide in the form of a PDF or good old fashioned manual. The support provided by the team has been excellent but for me, it would have been a nice to have.

I have already reviewed the service and customer care of Alpine Bikes which have been exemplary.
I bought a Commando trike from Alpine Bikes and it has performed perfectly so far. There was one small adjustment that needed to be made but Steve was on it very quickly and sent me perfect instructions to be able rectify the issue.
These are cracking little electric trikes that can cope with most terrains.
Comfortable upright ride always feeling in total control. I would recommend these to anybody even if you haven’t ridden a bike before.

We purchased the tricycle several years ago when priced at £1,500. At first it was good better Jorvic folding tricycle. However, as with many reviews the after sales is terrible.
The tricycle has done 1,600 miles but after about 300 the device that locks and unlocks the swivel frames snapped. It was an ordinary gear changer. It needed to be metal. It took over six months to get a replacement. We used a small molgrip.
It broke again this time the wire to the release bolt. The bolt was lost.
The cheap wire basket rusted and several of the wires broke. It always rattled from day one.
The free rear wheel buckled, several broken spokes. It is an ordinary front wheel so easily replaced for £44.
I see that today's price is £2,749. Astronomical! Not worth the money.
We went back to two wheels and went to the Netherlands to seek advice and buy from there. They are the experts.

The salesman was very helpful, friendly & explained everything about the bike clearly excellent customer service

It's a very good idea and service to offer customers the choice of seeing and trying before they buy. The company bring the bikes to you.There is a small cost naturally but reasonable considering that e bikes are expensive and mistakes even more so.Steve arrived at mine,when he said he would, in Suffolk with two choices of e trikes. I opted for the explorer which felt strange but Steve was patient guiding me towards triking mode. I couldn't fault him and he explained all the potential difficulties or hazards that might / could happen. He had me going around the neighbourhood running along beside me. I have had it a couple of weeks now and still don't feel completely at ease and this is due to a completely different way of operating the power as opposed to my previous experience with e bikes which power up in accordance with pedal pressure etc. These trikes literally take off and race to the max speed per power level. The lowest being 6 mph which is fast if turning a right angle corner. It's a question of getting used to the combinations of power,throttle and pedals and forgetting old habits! They are super trikes,stable,well made, well equipped and comfortable. One negative is that the manual is not very thorough, More details like tyre pressure, brake system or little things like bulbs,adjustments here and there etc. Alpine with Steve at the helm (handlebars) take some beating,definitely recommended. Robin

Steve gave me everything I needed to get the right trike for me and to be comfortable in using it. He arrived on time, brought three trikes for me to try, and made sure I could handle it on my own! (I'm 92). And it is a really robust machine which promises a lot of fun as the season improves!

The best thing for me was the fact that Alpine Bikes delivered my tricycle in their own van, fully assembled, and then the delivery driver stayed to instruct me in the use of the trike. He ran alongside me during the test cycle too!

Dear Alpine
I've already submitted a review . Anyway, has I said before ( great service , delivered, spot on time and Steve was great 👍 showing me the works ). However, there was no bell and I requested the tyre pressures and serial number. Overall the Explorer is a fantastic ride . Thank you.

Steve’s knowledge, enthusiasm and sensitivity was fabulous. My 90 year old Dad was keen to explore buying an Alpine trike as a way to retain his independence. However, his balance and mobility is not as it once was and therefore he lacks confidence. Steve was so patient, kind and respectful to my Dad providing 90 minutes of guidance to him on 2 Alpine models. After this my Dad decided that he wouldn’t proceed with a purchase and Steve graciously accepted his decision without any pressure or hard sell. A big thank you from us all.

For a home visit you have to pay £130 up front. This is a non refundable deposit, but if you purchase the product this will be deducted. Or so you’re told.

Steve is a nice enough fella, but needs to be more transparent on his pricing. For instance, the wife needed a shorter seat post. “That’s alright, I’ve got one lying around in the van” implying it was free.

It was only after he left that the next day I queried the price of £5,553 and a discrepancy of an £85 overcharge. Upon being told my digital receipt would probably be in my spam box, (unlike my manual which was in my inbox) did I discover the £60 delivery cost and a £25 fee for a basic seat post.

Overall the trikes are good quality and had it not been for the hidden costs I’d have given 5 stars. Steve did say he’d only charged delivery for one trike and not two, even though they were on the same van.

Steve was great for the delivery and test ride. The Trike felt a bit strange to ride at first, But after some great tuition and some more riding that day, i felt at home with the Trike and now i positively race around on it. I get loads of people admiring it and it has transformed my independence. Well done to Alpine.

You receive a professional service from Alpine Bikes.
Steve is very good at helping select the perfect bike and provides friendly assistance to new customers.

The 'try before you buy' option is a good idea and worth doing.

Customer service that cannot be matched and with an outstanding product! The trike was demonstrated to me and then I had a lesson! I felt confident in knowing exactly what I had bought and how to use it. I would highly recommend this company to friends and family. No pushy sales with the demo either, the trike sells itself!!

I was having a problem in finding a company that sells Electric Trikes, gives a good service and has quality products. I wanted reliable information and expert advice as I haven't had one before. I have ridden bikes. Following a telephone discussion to check details on 3 possible choices I took the option they provide to request an appointment delivery and they brought 2 of them for me to try. They did what they said they would do and took a lot of trouble making sure I was satisfied with my choice, and it fitted me. No pressure either.
I definitely recommend them. The quality of the 2 trikes I tried were excellent and the trike I chose is great and I am really enjoying using it.
After service is good too as I had a few questions after I had taken delivery- which is very important to me.