Alpha Warranty Services Arvostelua 

Alpha Warranty is a Scam. They do not pay claims as they should. They short cut procedures like when the A/C compressor had to be replaced on our MB GLS 450 they excluded the Drier and Expansion valve. ASA replacement procedures always call for the Drier and Expsnsion valve to be replaced. Now system still not fixed. There warrantys first say things are covered and then further in the warranty they “un-latch” themselves from what is in the paragraphs before just said are covered. It is written in the language of “”talking out both sides of there mouth Jibberish”. Total rip-off Scam. All you Dealers out there selling Alpha crap are also culprits due to there aiding and abetting these Crooks. UPDATE; the contact is under Pleas D Anderson II. The car is at Sowell MB in Schetrz Texas. Hey crooks at Alpha Rip Off warranty- just call your numb nut adjuster in San Antonio Texas. Alpha did not follow ASE standared compressor replacement protocol. They choose to SKIP the dryer and expansion valve replacement when they authorized the AC compressor to be replaced. They did not follow ASE A/C compressor change out protocols and it turned around and bit them right in there Cheap Crooked Ass!! DO NOT BUY ANY ALPHA WARRANTY. RUN !!

Fast response would highly recommend Alpha

Alpha is a great insurance Company they do all my repairs on my vehicle. I am 100% recommended Insurance extended warranty

We have had problems with our car since the beginning of June. You have helped us out alot with our car. You have paid for most of the cost. We appreciate it very much.

Alpha Warranty was a real life saver for us with the used car we just bought. Highly recommend them!

I appreciate ALPHA Warrenty Services, helping me out in my time of need. By getting my vehicle taking care of, and now being worked on. So that I may get the peace of mind, I desperately needed in this time of stress. Thank you so much! For showing up, and getting my issues taken care of.

it was such an easy experience. I took it to the dealership and they coordinated everything with Alpa Warranty Services.

Covered everything no questions.

Comprehensive coverage is backed up in action. My mechanic has reported that the claims adjusters are responsive and easy to work with

A small hole opened in one of my engine's cylinders. Engine failure is covered under the warranty, but Alpha denied the claim, saying the damage was caused by a burnt valve.

When a valve breaks (as was diagnosed by the mechanic), fragments can be found on the seat or in the combustion chamber. These fragments may have a radial crack pattern or chordal fatigue marks that resemble the heat-induced cracking seen in a burnt valve. Without a close inspection (which was never performed by Alpha), the person reviewing photographs often mistakes these marks for a burn when they are actually caused by a broken valve piece. Broken valves also show torched or pitted valve faces which can look like surface damage from a burnt valve if not examined closely.

It is important to note that if the failure was caused by a burnt valve, then the evidence would be consistent across all four valves. However, the burn-like symptoms were only found in cylinders 1, 3, & 4. Cylinder #2 lost immediate compression when the piece broke off, and thus no burn-like symptoms were found within it.

The preponderance of evidence points to a broken valve, however Alpha hid behind the burnt valve excuse and denied both the initial claim and the appeal. Even more cowardly, they wouldn't let me talk to a supervisor. They hide behind their customer service agents. If I had to trust the leadership in Iran or Alpha, I'd go with Iran.

7/6/26 UPDATE:
Alpha has doubled down on its burnt-valve theory and assured everyone that it conducted a "thorough review." Apparently, in Alpha's world, a thorough engineering investigation consists of looking at a few photographs and consulting Google. Meanwhile, the mechanics standing next to the engine—the ones who actually disassembled it, inspected the components, and observed the failure firsthand—have concluded that the damage was caused by a broken valve. But why rely on direct physical evidence when internet searches are available?

Alpha also attributes the failure to "heat-related degradation" and "thermal stress." Groundbreaking discovery. Internal combustion engines are, in fact, hot. Valve temperatures routinely reach hundreds of degrees during normal operation, which is why engines are engineered with alloys, cooling systems, lubrication, and operating tolerances designed specifically for those conditions. Identifying heat in an operating engine as evidence of failure is roughly equivalent to identifying water as a contributing factor in a swimming pool accident.

Not content with one explanation, Alpha has now added carbon buildup to its list of suspects. Every internal combustion engine accumulates some degree of carbon deposits over time. That's not a diagnostic finding; it's a description of how engines work. By that logic, perhaps the next root-cause analysis will cite the presence of motor oil, spark plugs, or atmospheric oxygen.

What's particularly remarkable is that each new theory seems to appear only after the previous one fails to withstand scrutiny. First, the valve "burned." Then heat became the culprit. Now carbon buildup has entered the conversation. At this rate, I'm expecting Alpha's next report to conclude that the failure was caused by excessive exposure to gravity.

The reality is simple: the mechanics who physically inspected the engine identified a broken valve. Alpha's experts reviewed photographs from a distance and produced a succession of increasingly creative explanations for why they shouldn't have to pay the claim. If the company intends to deny coverage, it would be more refreshing—and considerably more honest—to simply state that conclusion outright instead of conducting a scavenger hunt for alternative theories that happen to support the same outcome.

After all, if a $4,000 repair claim requires this much imaginative engineering, one has to wonder whether the objective is determining the cause of the failure—or finding any reason imaginable to avoid paying for it.

One phone call and done. This 8s how it should be.

Parkway submitted the claim right away and we heard back the same day . they ordered the parts and should have them installed next week.

Seamless approval from reputable dealer. Zero hassle.

Anna was very patient as I explained the problem and was very reassuring that the problem would be taken care of.

A rock hit my windshield and a crack formed within minutes. When I filed a claim with Alpha, they denied it saying the crack was too big. Terrible. Don't buy their warranty, it's a rip off.

Have a BMW M850i that recently experienced a coolant leak and a rear differential leak. Two separate claim requests sent by BMW themselves. I was incredibly scared that the process would take weeks/months and I'd have no vehicle.

I was incredibly satisfied after Alpha had accepted 1/2 of the claims within 1-2 hours of it being submitted, allowing BMW to get me my car faster.

Obviously, I wish the second claim for the coolant leak was covered, but I did read the contract and understand their point of view. While I'd personally argue it failed mechanically and not from regular wear, I completely see their side of the story considering the part was a hose which is technically not covered. I didn't leave feeling like they shorted or scammed me at all. Completely understand the reasoning.

Overall, really impressed with Alpha so far. They paid for a $2k-$3k repair that was explicitly covered in 1-2 hours and got me my car back faster. Hoping if there's another issue in the future I'll have a similar experience.

I had no problems with alpha warranty service at all took no time to fix my suv I really appreciate alpha warranty service thank you.

This is my first time having to deal with a claim through this company and it went smooth and fast.