Alpha Warranty Services Arvostelua 

If they deny your claim, then there is nothing you can do about it even if the denial is in error. If you call customer support, they will argue with you, but they have no overturning power. Eventually they will say that a supervisor will call within 24 hours. You will patiently wait by your phone with the ringer on and they will never call. When you call back, customer service will say that the supervisor decided to send an email. They will close the case even though nothing has been resolved. Your mechanic will call back and have the case reopened because their claim is not what he said. You call back to customer service and they still state that the claim is denied for the same reason. Either your mechanic is lying or they are. At least we can talk with our mechanic and he has no reason to lie to Alpha Warranty so that the claim is denied. Customer service state that a supervisor will call within 24 hours again. Oh, guess what? They never called again.
It sounds like if you have a straight forward case then they pay and everyone is happy. If you have something more complicated with the smallest reason to not pay then you will never see any reimbursement and there will be nobody who you can talk to who can hear the case and make any changes to the decision. My recommendation is to have a conference call with the mechanic and alpha warranty so everyone can be on the same page.

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used vehicle, I would most likely buy the Alpha Warranty again.

Well I was told it was a bumper to bumper full civerage all inclusive warranty at the dealership covering everything except oil changes and brakes. Thst could not have not been a bigger lie.
. Sure it covers things that primarily DONT touch fluid. Think about what that excludes. Sway bars not covered. Any preventive work is not covered. Battery. Nope . Belts fans blowers nope
Fliid lines nope Go ahead and let it breakdown in the middle of nowhere and they will cover the possible parts but your on your own. After discussing and reviewing it with the auto center I work with he gave me the list if items ut needed to bring it up to date according to merceceds tineline . This was 2 weeks after I purchase to see how this warranty would work When i.mentined the warranty company the service writer said "oh boy!" red flag one ..
Then....3200 worth of work of which absolutely zero was covered. That wasnt even ll if the preventive stuff .
So just for fun i stopped at another import shop to check . Same story exceot they wont even acceot it ss a warranty said theyve had terriable luck and the people are rude on the phone. One person told them she hated her job there and couldnt wait to quit. Then the cancelation process. I had to call tge warranty company several times while trying ti use it but more so to cancel. Took time and they just kept saying sorry for everything. Serpentine belt . Nope sorry.
Im sorry too. Sorry I bought this circus of a warranty. Naturally my car sales guy was no longer with the car company, must hace found a legit job, So I had to deal with his boss. Several emails( like 20 ) about how stupid it was of me to cancel, he'd nevr drive a benz without a warranty becaise they are made to break down, and other scare tactics that sounded canned and rehursed it was finally over. . It was stupid of me to buy it. I listened to him at sales time but he sure changed his tune later .Regardless 2.5 months , countless hours, wsiting fir verufication , another form, documents lost of course ,days of going back and forth they finally canceled and reimbursed me. All in all we love the car, have it up to par including a 2 recalls the dealership failed to mention, And thjngs are good. and were back on track .Dont buy this trash warranty unless you can figure out how to run your car without sny fluids to get them to cover anything. Which they won't. Warranties like this, the way it was SOLD to me and the truth of it should be illegal. This is why deaalerships get a bad rap. The only one who benefitted was the sales guy, the dealership,and warranty company owners . Its not to protect you and make a customer for life is a FOREIGN concept to them all. Its screw them now get what you can and be done .
Never buy this warranty. Plain and simple. Never .

Update:
As you can see its simply my fault for buying the wrong warranty. Preventive maintance is not important nor is it covered.
Routine maintaince like lube oil filter brakes plugs serptine belts ( go through those like every month) are also not vovered along with radiator flushes brake line fluid and transmission fluid chsnges . Who needs them?
Let the thing go its just a mercedes . Then nothings covered . When discussing this with the manager at Byron Motors when I called about getting the refund I was told that even though it was sold to me as a bumper to bumper warranty that if everyone bought it and they replaced all the parts they would all have a new car.
I scrstched my head a minute. Well I guess so .
Still wondering why it was sold to me as a bumper to bumper. But regardless the day I sat on the phone at my service center with nine things they wanted to perform for $3,200 and nothing was covered was the day I had a red flag that went up. I'm holding my own this is a worthless warranty and I would not buy one. Review asked me about my experience and might take on what happened with this car and this warranty and this is what happened: nothing.
So id say buy nothing youll be money ahead
The only one getting ahead by purchasing this warranty is your salesperson and the dealership and by the way Byron Motors, really disappointed in your short term gain and long term loss
How many people do you think im praising this sale too at this point?
You're right .
That little bit of money cost you in the long run. Yea I know you dont care, but sooner or later you might when your lot is empty and your reputation starts to become known as slippery car guys. Keep the chocolate, just give people a real warranty they dont have to fight for, and bully through the process. You are in the people business not just vehicles. It seems you've lost sight of that already.

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Have had the transmission, front lower control arms, and rear window latch go out on our suburban at 2 different times. Both times they covered without any hassle. One part was considered not covered on the transmission, but that was minor compared to shelling out the full cost of a transmission replacement. Has totally paid for itself in cost and I believe we still have 1-2 years left on our vehicle before it runs out.

Amazing coverage and claims approval on all our fleet cars. Greatly appreciate you all Alpha, thanks again.

Ask about other options before buying and do your research. Tell me how I bought an $1800 contract, $100 deductible, and had to pay approximately $650 out of pocket for an AC condenser that they shipped from their partner or own inventory. Yes, I paid the repair shop the $650, but why. They denied a handful of other repairs that would have been great to have fixed, but you live and learn. I have the receipts. They only paid approximately $325 towards the repair via debit / credit card. What happened to the $100 deductible? I would like the balance of what dollar amount is left in the contract. With my math, let’s call it $800. They didn’t tow my car and I took the brunt of the cost.

Businesses are in business to profit, but this is just scummy and I feel scammed out of almost $2500 now. I have every reason to ask my circle when they buy a car, if they ended up with Alpha, I have to encourage them to cancel, request the refund and find better.

I’m extremely disappointed with my experience with Alpha Warranty, and after going through this claims process, I would strongly caution anyone considering purchasing a vehicle service contract from this company.

I purchased an Alpha Warranty service contract specifically for protection against expensive mechanical repairs on my 2020 Range Rover Sport SVR. I even paid extra for the Wearable Parts coverage, including hoses and related components, because I wanted additional protection against exactly the type of cooling-system repair I’m dealing with now.

Unfortunately, when I actually needed the coverage, my experience has been completely different from what I expected when I paid for the contract.

My vehicle developed an active coolant leak. The repair facility inspected the vehicle and documented an active leak from the cross-over pipes, along with the water pump issue. Their findings specifically documented that the cross-over pipe was leaking and that the water pump required repair.

Alpha authorized only approximately $2,022.44 toward the repair while leaving me with a substantial out-of-pocket expense.

The explanation I received was that the hoses and pipes were not covered because Alpha determined that the failure was with the water pump rather than the hoses and pipes.

That explanation is extremely frustrating when I specifically paid extra for Wearable Parts coverage that includes hoses, and the repair facility has documented that the cross-over pipes are actively leaking.

What makes this even more frustrating is Alpha’s claims process. Alpha used a third-party inspection company as part of the claim determination. The repair facility documented the active leaks, including the cross-over pipes and water pump, yet Alpha relied on the third-party inspection process to make its coverage determination.

When I asked Alpha for information about the third-party inspection company and wanted to understand who performed the inspection and how the determination was reached, Alpha refused to provide me with the third party’s information.

So from a customer’s perspective, I’m being told:

• I paid for an extended service contract.
• I paid extra for Wearable Parts coverage, including hoses.
• My mechanic documented an active leak from the cross-over pipes.
• My mechanic also documented the water pump issue.
• Alpha authorized only a portion of the repair.
• Alpha denied the hoses/pipes while simultaneously acknowledging the repair facility’s findings.
• A third-party inspection was involved in the determination.
• And when I asked who that third party was, Alpha would not provide the information.

That is not what I expected when I paid for extended warranty protection.

I completely understand that service contracts have exclusions, limitations, deductibles, and specific contract language. That’s not my complaint. My concern is that I specifically purchased additional coverage, including Wearable Parts coverage, only to find myself fighting the warranty company when I actually need that protection.

If Alpha believes the pipes aren’t covered, despite the additional coverage I purchased and the repair facility documenting an active leak, then I believe they should be able to clearly explain exactly why — preferably with the documentation and inspection findings used to make that determination.

Instead, I have been left trying to get answers while simultaneously facing a significant repair bill.

The entire reason people purchase an extended warranty is to protect themselves from exactly this type of unexpected expense. A warranty that requires you to fight this hard to determine what you actually paid to have covered is not giving me much confidence in the value of the contract.

My experience has been extremely frustrating, and I would encourage anyone considering Alpha Warranty to do far more than simply look at the list of covered components. Read every exclusion, ask specifically about labor rates, associated parts, hoses, seals, pipes, diagnostic fees, inspections, and how claims are actually determined. And most importantly, ask what happens when your mechanic and Alpha disagree about what failed and what is necessary to repair it.

Right now, I feel like I paid for additional protection and am being punished for actually trying to use it.

Based on my experience with this claim, I cannot recommend Alpha Warranty.

I’m so happy I purchased an extended warranty through Alpha Warranty Services. I have had several mechanical issues since I purchased my used car and Alpha has been very good about honoring their warranty and repairing all of them. Best purchase I’ve made in years.

They got the problem
And approved quickly

I had purchased the extra 100000 mile warranty on my 2022 Silverado. Alpha just covered a new starter for the truck under warranty.

Bought 2021 Buick Encore Gx from Buick dealer on 07/22/2026.Certfied and checked out.On are about 07/26/2026 noticed message on dash "CAL" thought it was related to mileage rest for fuel economy discovered
it wasGPS system related . Returned to dealer and it is GPS antenna $828 repair.I purchase Alpha warranty on the 22nd when I bought the car.I filed a claim on 08/18 2026 which Alpha denied saying it was pre-existing and to appeal dealer would have to provide flash screen report.Buik dealer said GM module in car would NOT support flash freeze Alpha INsisted claim woud be denied even if they cannot support that is was pre-existing !!!DO NOT USE THIS BUNCH SAVE YOUR MONEY.

I provided my warranty information to Tri-City Chrysler Dodge Dealership and they were able to process my claim with no issue. Thank you Alpha Warranty Service.

QUICK approval! There when I needed it. Sincerely appreciated! One happy customer!

horriable service, alignment not covered when a wheel bearing is replaced, a bolt not covered when parts replaced, catalytic converter, not covered when ignition caused gas to fill converter and plug it, a vehicle stated to be available is argued and not available . bring the vehicle back many times for same problem.

Yh
Well I was not sure about buying the extra warranty on this Ram promaster but the salesman at this small dealership said that this is a good investment for your vehicle and explain what is covered in this warranty I was skeptic at first, but he sold it and Iam happy that he did, your company came thur for me and my Van because of your warranty that I purchased,

Iam so thankful for that, you are # 1 in my book Thankyou for your service yours truly L.T

1 STAR — ONLY BECAUSE ZERO STARS ISN’T AN OPTION

Stay away from Alpha Warranty Services. This has been one of the worst customer service experiences I have ever dealt with.

My claim started on July 10, 2026. Today is August 19, 2026, and I am STILL waiting for them to resolve a repair that Tesla says takes approximately two hours.

It has now been 40+ days, 23 phone calls, several emails, conversations with employees and managers, time off work, rental car expenses, and an unbelievable amount of stress—and they still have not paid for the approved repair.

In my experience, they have done everything possible to avoid paying this claim. I was initially given information that contradicted their own contract. I literally had to use their own contract language to prove their denial was wrong. Eventually, they approved the approximately $2,600 repair, but approving a repair means very little when they still refuse to actually pay Tesla so the work can be completed.

I rented a car under the impression that Alpha would pay for the covered repair and reimburse at least a portion of my rental expenses. I have now spent my own money on a rental, missed work, spent hours and hours on the phone, and dealt with so much unnecessary stress that I genuinely felt physically sick from it.

Now, after all of this, they want ME to pay for the approved repair out of pocket, with a promise that they will reimburse me afterward, instead of simply paying Tesla directly. Given everything I have already experienced, I asked them to put that promise in writing by email before I spend another $2,600, because I am not willing to pay the repair myself and then risk being told something different afterward.

During this claim, I have spoken with Matthew C., Laura Q., Zach S., Kristi S., Gilda G., Ashley B., Danielle D., Faviola V., Selena C., Sarah J., Gracey P., Nathan C., and Kellie N.

I received conflicting and, in my experience, misleading information throughout this process. It wasn't until I spoke with Nathan C. that I finally received some accurate and useful information. He did not resolve the problem, but at least he provided new forms to complete and a different email address where they needed to be sent.

My experience with Selena C. was particularly unacceptable. I believe the way my situation was handled by her deserves serious review by Alpha's management.

I paid approximately $5,000 for this warranty. Think about that: I paid them $5,000 for coverage, and when I finally needed an approximately $2,600 repair, I had to fight for more than 40 days just to get them to approve it—and even after approval, I am STILL fighting to get them to actually pay for it.

Had I simply kept the $5,000 instead of buying this warranty, I could have paid Tesla the $2,600 myself, had my car repaired, and avoided more than a month of phone calls, rental expenses, missed work, arguments, and stress.

I have already filed a complaint with the Georgia Office of Commissioner of Insurance and Safety Fire regarding how this claim has been handled.

I cannot express strongly enough how terrible this experience has been. Based on what I have personally gone through, I would never purchase another warranty from this company.

Please do your research before giving them your money. If your friends or family are considering an Alpha warranty, tell them to research it carefully as well.

Stay away.

I am giving them 1 star only because 0 stars is not an option. If I could give them negative 10 stars, I would.

Don't listen to any NEGATIVE review. This company has seriously lived up to their end of the bargain. I have had two very expensive issues on my Mercedes and Apha Warranty as approved both. I was expecting "fine print" declinations, but they are coving MAJOR repairs. I am an Alpha customer for life!

Alpha is a terrible warranty company. Do not use this company.
They denied my claim on a structural mechanical failure because the component wasn’t listed… not excluded. Just not listed.
When I told them
I wanted to cancel my policy and get a refund, Alpha told me the prorated refund would be based on time AND MILEAGE! This is an unlimited mileage policy.
I will take every chance I can get to deliver horrible reviews for this scam of a company.
After 38 years in the automotive industry , I have enough contacts to have at least the impact on their business that they have had on my wallet.

Great warranty and apart from being easy to work with- every claim has been handled quickly. Really appreciated!

The absolute worst. I bought the truck a month ago and the condenser has a hole on THE BACK of the condenser due to the condenser mount falling off, claim was denied due to “road debris” and the warranty told the dealership “if it’s road debris or not we’re not covering it”. I paid the for the premium warranty that covers absolutely nothing…. Save your money and get it from someone else EDIT… alpha warranty tried blaming the repair facility for saying it was road debris when in fact my insurance adjuster and the repair facility both said it was mechanical failure and the only one who said it was road debris was the only one who didn’t look at it which was Alpha warranty EDIT since I can’t reply. You’re lying again because the repair facility said it was mechanical and the insurance adjuster said it was mechanical. The only people who said it was road debris was the one who didn’t look at it which was you. I was standing right there when he was on the phone. Look at you trying to lie