Alphalete Arvostelua 

I ordered 5 tank tops Feb 2. Shipping stating 8-10 business days and still have yet to receive my package (it is now March 1). After emails back and forth with their customer service a new tracking number was issued now stating I will have to pay an additional $50+ for duties. I expressed my disappointment with the company and all the issues I have experienced and was told all I could do now is wait until package is delivered and to send back to sender. Only than once they receive the items back will I get a refund on my purchases which may take another 10 business days once they have these items. Because prices are American and I live in Canada these 5 tanks tops (that were all on sale) will be costing me over $200 with the exchange. I am an adamant gym goer and buy a lot of workout clothes. I like to try new companies for different styles and this was the First and LAST time ordering with this company. I would give them a 0 star rating if I could. Never again!!

I gave my two stars based on the quality and style of the clothes. The reason I didn't give more is because of delivery times and customer service response time and overall helpfulness.
Alphalete definitely needs to work on their customer service.
If you are like me and are having issues,
Only email them once or they will just take longer to reply! Don't be surprised if they take a long time to reply as it will usually take over a week to get a response.
When they do respond they usually just explain that the order hasn't arrived because of something that is outside of their control.
On top of that now because of Brexit, now European customers will usually have to pay customs and tax on top of the usual delivery price. That means in order to have your order delivered you have to pay the courier tax and customs which makes ordering from alphalete way to expensive for a non UK European customer.
I have personally never had an issue with the quality of the clothes and I love how they look but delivery just takes way too long!
I would recommend spending less than €140
Since you probably wont have to pay customs and tax if you keep the value under that ammount.
I made an order of around €150 and has to refuse customs because it was over €50 which is completely unreasonable.
At the same time I had payed €15 for next day delivery and was waiting nearly 3 weeks untill I got contacted by the courier saying they could deliver my package that day but I had to pay the customs and tax to have it released to me, obviously I refused it and told them to return it! It seems extortionate.
I will say that I did received a full refund and that I think the customer service people do try but they really need more people working for their customer service to deal with the huge ammount of emails that they probably receive. Perhaps they should invest more in their customer service and a little less in constantly advertising new launches.
I am basing my review as a European customer outside of the UK.
I would imagine it would be fine if you are a US or UK customer but I dont know.

Al een aantal keer besteld bij hun. Altijd goed en als er toch iets was werd ik wel perfect geholpen door de klantendienst.
Beste leggings dat je kan hebben!

Their customer service takes at least 4-5 weeks to respond to any email. Absolute joke of a company in that respect. I have messaged them on every social media outlet and filled out their contact forms. Nothing.

First off, I loved my Amplify leggings, they’re extremely flattering on the body, they’re comfortable, great at wicking sweat. I have several pairs and I had no issues besides the quality after a few uses. One of my Amplify leggings, the thread came loose on the bottom seam of the legging by the ankles and the seam completely came apart. I was like no biggie… easily fixable but still annoying that $72 leggings came apart. Then today, I wore a different pair and in the middle of my workout I heard the scrunch snap in the back and immediately knew my leggings ripped. I looked and the scrunch tore up completely and had holes. So far this is $144 worth of Alphalete leggings that ripped on me… I feel very disappointed that leggings of this price are this delicate, and I was always extremely careful with my leggings and they still ripped. I’ve had both pairs for less than 3 months.

Alphalete customer service stops answering as soon as you send proof of their defective item when inquiring for a refund. It has been over a month since I got a reply. Awful customer service, don't bother buying.

Ordered 3 t-shirt 3 month ago. Never received them and didn’t get any reply to any of my emails. Don’t offer shipping to Canada if you can’t make it am happen! And yeah I would love my $90 back.

Worst customer service.
Both 6 shirt Medium size and 3 joggers medium size and they are not fitting me and looks like their Large is standard medium.
I asked them for large size as exchange and now there are not accepting.

I never wore them and now they are useless.

It took a while to get here and I absolutely loved it. But the second time I wore them they ripped down the middle while doing leg press.. as you can imagine the whole gym saw what was under my leggings..
They looked great, but I wouldn't buy again. I would not feel secure in them. & as for sizes, I bought one bigger for comfort, which was okay. A bit long but I do have shorter legs.

Utterly horrible. Shipping took FOREVER, products arrived damaged and literally were falling apart after 1 wear. Emails to customer service go ignored, messages on Social Media are ignored. Reading the comments on IG show that COUNTLESS people are having the same experience. By contrast, a similar brand, Doyoueven has INCREDIBLE customer service with immediate replies and product replacements if anything is slightly wrong.
Truly unacceptable what Alphalete is doing, taking people's hard earned money for crap quality products and completely ignoring all customer service requests.

BEWARE! Worst customer service! If they send you the wrong size, wrong time, something’s defective you won’t hear from customer service. Google them and see if you can find a # for customer service. Impossible to get a response

I started buying Alphalete back in 2019 and was impressed overall with their products, most stood the test of time, however some products (especially Alphalux) can bobble after one wash (even in 20 degree settings) which is not what you expect when paying such premium prices. The main issue however is their customer service (or lack of). I have experienced increasingly long waiting times for orders and when you email their customer service department, you’ll be very lucky to hear back from them. I personally feel this isn’t good enough in comparison to some of their competitors, especially with the premium price they charge. Seems like they’re focusing more on rapidly growing the company rather than improving the quality of their service and goods. My experience with Alphalete over the past 6 months has rapidly gone downhill and I’m honestly put off purchasing from them again.

The worst customer service I’ve ever experienced. Bought a pair of joggers which split along 2 seems within a week. Not the end of the world, stuff fails sometimes, I get that. But it has taken a month to get a refund for them. For the first 3 weeks I didn’t even get a reply from alphalete.

Sucks as I love the brand, but this would make me buy elsewhere from now on.

Hi Everyone,

Today's date is the 10th January 2022. I placed an order for 4 items from Ireland on the 30th November 2021. I have emailed their "so - called monkey customer service" a total of 5 times. No one has replied to my emails or calls. I would give this company a zero stars rating as I would be quicker making my own leggings by the time I receive my order. For a company that is situated in the UK that can't even distribute order to neighbouring country such as Ireland is messing acting. The reason that this company is ignoring emails is because they're not acknowledging the delay or non delivery in writing inorder to prevent redress. My bank are looking for proof of receipt and exchange of emails between the customer and company acknowledging that the product hasn't been delivered. Avoid this company at all costs. I will be making formal complaint to customer commission party highlighting these scam artist. Fyi management get better customer services and delivery process. This is one way of driving your company into the ground.

I do not understand how they are not ashamed to be a company disaster, customer service sucks. I spent more than 300 dollars on clothes here and after waiting three months I never received any product I make the claim and they are never able to respond. People please DO NOT ORDER FROM ALPHALETE they will steal your money the only thing they do is publicity but the truth is that they are thieves and totally incompetent

Alphalete third party contractor delivery service with Hermes UK is absolutely dreadfull. I've waited 2-3 weeks for my parcel and still hasn't arrived because they have trusted it with a unorganised delievery company.

Honestly DPD can do a better job and that's a fact.

Super slechte ervaring. Probeer ze al weken te contacteren over mijn bestelling.
Nog altijd geen pakketje geleverd..

Dit is echt hopeloos geld in de vuilbak
Doe het niet, als het goed is zou ik het ook schrijven maar dit vind ik echt jammer.

Super bad experience. Have been trying to contact them for weeks about my order.
Still no package delivered....

This is really hopeless money in the trash
Don't do it, if it's good I would write it too but this is really a shame.

Do yourself a favour and just don’t place an order with this company. The wrong sports bra was added to my cart so I reached out after it was processed and they cancelled it. It’s been almost 2 months and they have not only ignored my emails but there’s no refund. Never mind the time I was sent a defective pair of amplify leggings (with a hole and fraying seam) and they did absolutely nothing about it.

Never received my "delivered" package and the company do not contact me back